Rich Kramer
Rich Kramer at Suburban Ford of Sterling Heights
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Rich Kramer | Page 5

New Car Sales Consultant

Suburban Ford of Sterling Heights

40333 Van Dyke Avenue
Sterling Heights, MI 48313

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5.0
54 Reviews

Dealership Experience

27 yrs, 5 mos

5.0

54 Reviews

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54 Reviews of Rich Kramer

March 23, 2017

Dealership Rating
Employee Rating

Great Experience Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole process of More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2017

Suburban Ford of Sterling Heights responded

Ruth, congratulations on the new Ford Escape! We are glad to hear that you had an outstanding experience with Rich shopping for your new vehicle. We hope to serve you again in the future!

February 23, 2016

Dealership Rating
Employee Rating

My Ford Place Great place to do business Rich Kramer is a great salesman goes out of his way to take care of his customers. Goes the extra mile to make sure you ge More

by altoze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 24, 2016

Suburban Ford of Sterling Heights responded

We are happy you had such a great experience at our dealership with Rich! Customer service is our number one priority and it's great he goes the extra mile to make sure you are a satisfied customer. We look forward to working with you again in the future when you're ready for your next one!

January 19, 2016

Dealership Rating
Employee Rating

I love my new 2015 F150 I Love my new f150 I leased at suburban ford of sterling heights. The staff at this dealership are well trained and very professional not to say the More

by Elaine and Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2016

Suburban Ford of Sterling Heights responded

Elaine and Mark, we are so happy we were able to make your car buying experience a pleasurable one. Congratulations on the new Ford F150 and we hope to serve you again in the future!

January 16, 2016

Dealership Rating
Employee Rating

Visits. People & service were great. Appts. were meet on time & knowledge of concerns were meet.. Jim Saelins (service) & Rich Kramer (Sales) do a great job. More

by white hair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Saelens

Jan 18, 2016

Suburban Ford of Sterling Heights responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!

December 07, 2015

Dealership Rating

Rich is the best Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to s More

by elaine10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2015

Suburban Ford of Sterling Heights responded

Elaine, thank you for the great feedback! It is great to know that every time you come and visit us, Rich makes your experience such a memorable one! Customer service and satisfaction is our top priority and we are so glad you can experience that with us. Enjoy your new car and we look forward to working with you again soon!

November 29, 2015

Dealership Rating

Rich is very professional Thanks Rich for your help at making our experience and suburban ford the best ever ! You are awesome and always makes everything workout AAA ++++!!!!! More

by Elaine and Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2015

Suburban Ford of Sterling Heights responded

Mark and Elaine, thank you for the great feedback! We are so happy to hear that you are a returning customer because of Rich! We strive to have great customer service and we are so glad that you can experience that with us every time! Enjoy the new car and we can't wait to work with you again!

September 20, 2015

Dealership Rating

Excellent, professional, courteous customer service!! I purchased a brand new 2015 Ford Escape for my wife. We were treated with respect and courteous service. We will use Suburban Ford for future vehicl More

by Charles/Alisha
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Arnold

Sep 30, 2015

Suburban Ford of Sterling Heights responded

Charles & Alisha congratulations on the new Escape. We are always happy to hear from satisfied customers such as yourself. We look forward to helping you with the next one.

August 26, 2015

Dealership Rating

Fantastic Salesman I have been buying my cars and trucks from Rich Karmer, for years now and he has always been great he knows what I like and has everything prepared fo More

by Racer1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Kramer

May 23, 2015

Dealership Rating

Great people make a great dealer Leasing a new vehicle was easy with no stress or surprises. Working with Rich Kramer is like working with family. You ask and he makes it happen. He h More

by JWH
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2015

Suburban Ford of Sterling Heights responded

Congratulations on the new vehicle! We are always happy to hear from satisfied customers such as yourself. We are glad that we could make your experience here an enjoyable one. We look forward to working with you again!

May 19, 2015

Dealership Rating

Execllent service (Jim Saleans) & Sales (Rich Kramer) Jim & Rich combined give excellet service & sales.Friendly staff. Always asking if they could help with anything else.Dealership iis very well appoint More

by white hair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Saelens

Jun 02, 2015

Suburban Ford of Sterling Heights responded

We always appreciate positive feedback and we are happy to hear that you had a positive experience with us. Customer service & satisfaction is always a top priority here. We are looking forward to working with you again in the future!

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