Richard Dinsmore

I cannot say enough great things about this dealership! Even though it was an hour drive for me, it was 100% worth it and I would do it again without hesitation. From the moment I walked in, everyone was i Even though it was an hour drive for me, it was 100% worth it and I would do it again without hesitation. From the moment I walked in, everyone was incredibly friendly, welcoming, and professional, which immediately put me at ease. My salesman, Richard Dinsmore, was phenomenal. He was honest, knowledgeable, patient, and truly went above and beyond to make sure I had an amazing experience. He took the time to answer all of my questions, explain every detail, and made sure I felt completely comfortable and confident throughout the entire process. There was absolutely no pressure—just genuine help and outstanding customer service. This was hands down one of the most straightforward, trustworthy, and enjoyable car-buying experiences I’ve ever had. That is entirely because of Richard and the rest of the Arbogast staff and culture. If you’re considering this dealership, do yourself a favor and give them a shot—you won’t regret it. I highly recommend this dealership, and especially Richard Dinsmore, to anyone looking for a smooth, stress-free, and enjoyable experience! More

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I am very disappointed in the customer service. I bought a vehicle, a 21 Mazda on November the 7th, on December 2nd it had to be towed. The vehicle only had 27,500 Mi. On Friday the 6th of December I bought a vehicle, a 21 Mazda on November the 7th, on December 2nd it had to be towed. The vehicle only had 27,500 Mi. On Friday the 6th of December when I was irritated that I had missed days of work because they were convinced that it was the key fob battery and they needed both key fobs to fix the problem. On Fri when I showed up at the dealership I was informed that I had been eligible for a loaner car, they were sorry they didn't think to mention that. After the Ford dealership could not figure out what the problem was because changing the batteries in the key fob did not fix it, it would start 20/25 times and show the same message. They sent it to a Mazda dealer. The Mazda mechanic could not replicate the issue of the car not starting when you put your foot on the brake and it telling you your foot was not on the break. So they also changed the batteries in the key fobs again and because it started a few times in a row for them they sent it back to ford. After much discussion and trying to get them to give me a different car of the same value... I was refused. I had driven that car about 500 miles. They believe that changing the battery in the 2 key fob six times solved the problem. The problem was it would start 25 times or so and then display the same message. Now that after starting it 25 times it has not displayed the message miraculously it must be fixed and changing the battery has solved the issue. If things were just that easy! It was returned to me today. Fingers crossed that it starts on the 30th time and I'm not stranded somewhere again! I was not asking for more than I paid for I was asking for a safe and reliable vehicle. In my opinion that is not good customer service. I will not purchase a car there again and plan on spreading my truth! More

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