Richard Golden | Page 2

Top notch service! Today was my third visit to Gale Toyota and once again, I am very impressed by their customer service and repair of my Toyota Tacoma. Their estimate o Today was my third visit to Gale Toyota and once again, I am very impressed by their customer service and repair of my Toyota Tacoma. Their estimate of cost and time to repair was spot on and the waiting room was comfortable and Internet access perfect so I could work while I waited. Thanks for making this easy. I’ll be back. More

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Visit David and Doug were very helpful and explained everything to me .Pleasure working with them .Overall service was great and i will definitely recommend David and Doug were very helpful and explained everything to me .Pleasure working with them .Overall service was great and i will definitely recommend Gale Toyota to my friends and family. Keep up the good work guys More

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Superb Service Department!!! We buy our cars at Gale Toyota because of their outstanding Service Department, specially Rich. I have bought my cars at Gale since 2004!!! Excellent We buy our cars at Gale Toyota because of their outstanding Service Department, specially Rich. I have bought my cars at Gale since 2004!!! Excellent customer service and superb mechanical competence! Thank you Richard for all these years of taking care of my cars in a very honest and competent manner!!! The entire Service department is customer oriented. More

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David Benitez Excellent prices good work team I recommend to family and friends for your new purchase of Toyota Gale. thanks David Benitez for your commitment exc Excellent prices good work team I recommend to family and friends for your new purchase of Toyota Gale. thanks David Benitez for your commitment excellent dealer More

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David's Benitez Excellent company, I recommend it to everyone, friends and family. they will give you good deals and good treatment thanks David Benitez.. Gale Toyota Excellent company, I recommend it to everyone, friends and family. they will give you good deals and good treatment thanks David Benitez.. Gale Toyota very good..😉😉 More

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MAJOR DISAPPOINTMENT Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and that I should drive it more or buy a battery tender for it, I was told because it has computers on the truck that suck the battery down. I am confused that at over $60,000.00 for a truck they suggest a battery tender, I start this truck every other day and let it run for 20 minutes, besides some driving. I AM NOT HAPPY WITH THE SUPPORT FROM THE SERVICE DEPT. I mean do they start their inventory every day or have battery tenders on all of them? More

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Extremely bad customer service by sales manager (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely po (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that “we put car into accessory mode during the recall, combined with cold night could have caused issue” - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (Jason I believe) (service manager was out) was fed a bunch of excuses of how this is not their fault and “your wife could have left the lights on while shopping “. At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their “tapes”) - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is “man handling” your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService UPDATE 2/22/19 Service Manager reached out, apologized and went out of his way to make this right. Very glad that they took ownership of the issue at least after the fact. Service manager replaced the battery and personally apologized to my wife. Sales manager however made no attempt at all to make this right. So 4.5 stars for service, ZERO star for sales (how hard can it be to pick up the phone and apologize) Average 3 stars. More

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BAD CUSTOMER SERVICE We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyot We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyota RAV4 and had requested a loaner vehicle. They said they don't give loaner cars, but my RAV4 needed service as the trunk power door is not working, breaking system needs to be checked and the glove compartment is not locking, but at the time of leasing my cars from them, they promised us things; such as, when we drop off the car for service, they will provide a loaner car. I had spoken to the sales lady named Barbara two weeks ago regarding service and a loaner car. She had told me the service manager, Rich, would call me, but I have not heard from him. Unfortunately, I will be taking my business elsewhere. Service dept. has bad service ,they don't care about their csutomers More

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