Thank you Cape Cod Carz for providing excellent service.
I love my (new to me)Truck. I appreciate all the time and effort you gave to me in purchasing the perfect vehicle for my needs. Highly recommend Ca
I love my (new to me)Truck. I appreciate all the time and effort you gave to me in purchasing the perfect vehicle for my needs. Highly recommend Cape Cod Carz!
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by sgarabedian
Apr 30, 2025 -
Cape Cod Carz responded
Thank you Sandra! We are happy we could help in your truck purchase and make it an easy, enjoyable experience! Look forward to working with you in the future for any of your vehicle needs!
🚨 WARNING: Deceptive Sales Practices at Cape Cod Carz
🚨
DO NOT buy from Richard Gravena or Cape Cod Carz without extreme caution. If you’re considering a purchase, get the vehicle inspected by an indep
🚨
DO NOT buy from Richard Gravena or Cape Cod Carz without extreme caution. If you’re considering a purchase, get the vehicle inspected by an independent mechanic before signing anything—I wish I had.
I purchased a Toyota Tundra remotely based on Richard’s verbal and written assurances that it was in “like new” condition, rust-free, and had no issues. His exact words in a text: “dead new.”
Reality? A Nightmare.
As soon as I received the truck, I took it to a Toyota service center, and their inspection revealed the truth Richard failed to disclose:
🚨 Over $8,000 in immediate repairs—NOT including a cracked frame.
✔ Structural failure—Toyota confirmed the frame would fail within 3 years.
✔ Patch-welded truck bed—a clear sign of previous severe damage.
✔ Rust issues—despite Richard’s claim that there was “none.”
✔ Battery was dead and the wrong size for the vehicle.
✔ Undisclosed rocker panel repairs and a full undercoat—likely concealing even more rust.
Richard’s Response?
Instead of making things right, he cussed me out and hung up the phone. He insisted Toyota was wrong—despite their written repair estimate and expert inspection.
Cape Cod Carz misrepresented this vehicle and left me with a financial disaster. Buyers beware—this dealership will not stand behind their sales.
Expect a Response from Richard Trying to Dodge Responsibility
If history repeats itself, Richard will likely respond to this review, twisting facts to avoid accountability. He may try to:
❌ Claim I had “unrealistic expectations”—Despite his own words calling the truck “like new.”
❌ Point to a state inspection—A basic safety check doesn’t excuse hiding structural issues.
❌ Mention a “settlement offer”—What he won’t tell you is this was just a weak attempt to make me go away, and I haven’t seen a dime from him to make things right. If he can ship me a truck, he can mail me a check.
Final Warning:
🚨 DO NOT trust Richard Gravena or Cape Cod Carz.
🚨 Get everything in writing and have a trusted mechanic inspect before purchase.
🚨 Or better yet, buy from an honest dealership instead.
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by weslaney
Mar 31, 2025 -
Cape Cod Carz responded
Hello Mr Laney,
The following response is the same to all of your negative reviews on different platforms. So yes, you can expect the same response.
In response to your claim. First your point to have a vehicle inspected by an independent party prior to purchase is good for both sides of the transaction. It provides added transparency and accountability and we will never discourage it. We often times coordinate the delivery of the vehicle to our customers choice of garage. Secondly the laws that are in place in regards to used vehicle sales in Massachusetts are there to protect the consumer and yet also to protect the dealer against exaggerated claims or unrealistic expectations which in this case it was found we have both. Your 14 year old tundra passed and had documented an independent Massachusetts state safety and emissions inspection prior to delivery. we guaranteed the drivetrain and safety for 30 days in this case. We did not agree with your estimation that the truck would rot out in 3 years. Even if that were true it is not our responsibility to ensure condition of the truck after 3 years. Also you sent an estimate for $8000. worth of work to try and make your used truck a new truck. We never agreed to do that or implied that we would once you took delivery. Every used vehicle we have has some degree of surface rust. Your truck was no exception. We believe your expectations were unrealistic in regards to rust. It also had a preventive undercoating applied by previous ownership. We had it pre inspected when we purchased it and found it not to be applied to cover rot as you claim. We do not claim your frame on your truck is like new. We did in fact offer you a settlement amount out of good faith to address your concerns. You straight out declined our offer. We suggested years ago that if you are unhappy with your truck then you could sell it and use the money we offered you to offset your “projected” loss. Even years later I am still willing to offer you the same settlement amount if it would satisfy you. Unfortunately I don’t think it will. Our reputation is everything and your review reads quite damnimg. Fortunately this forum allows for a response so the public can decide what type of dealer we are. Good luck Mr Laney.
Sincerely
Richard Gravina
Owner/ Operator
Mar 31, 2025 -
weslaney responded
🚨 WARNING: Richard Gravena & Cape Cod Carz Are Masters of Deception 🚨
Richard’s response is nothing more than a carefully crafted excuse to dodge responsibility. Let’s break down his misleading claims one by one and expose the truth.
1️⃣ "You should have had it inspected before purchase."
🔹 Richard knew I was buying remotely and assured me in writing that the truck was in 'like new' condition with no rust. That was a lie.
🔹 He never encouraged me to get an independent inspection before purchase—because he knew it would expose the truck’s severe issues.
2️⃣ "Your expectations were unrealistic."
🔹 FALSE. I expected the truck to match Richard’s explicit claims—"like new" and "no rust." It didn’t.
🔹 This wasn’t a case of minor wear and tear. A Toyota dealership confirmed the truck was structurally compromised and would fail within three years.
3️⃣ "The truck passed a Massachusetts safety and emissions inspection."
🔹 That means NOTHING when it comes to hidden structural damage.
🔹 Passing a state safety check does not magically erase a cracked frame, patch-welded bed, and concealed rust.
4️⃣ "All vehicles have some rust."
🔹 Sure—but that’s not what Richard told me before the sale. He explicitly stated the truck had NO rust.
🔹 The truck was fully undercoated to hide structural issues—a common dealer trick.
5️⃣ "We offered a settlement in good faith."
🔹 FALSE. Richard’s so-called “settlement” was a lowball hush money attempt—a fraction of the repair costs.
🔹 I have not seen a single dime from Richard. If he can ship me a truck, he can mail me a check.
🔹 His goal was not to “make things right,” but to make me go away.
6️⃣ "Sell the truck and move on."
🔹 Why should I have to eat the loss from Richard’s deception?
🔹 Instead of standing behind his sale, he’s telling me to pass the problem onto another unsuspecting buyer. That tells you everything about his ethics.
🚨 Final Warning to Potential Buyers 🚨
Richard Gravena and Cape Cod Carz cannot be trusted. His response is a masterclass in gaslighting and avoiding accountability.
💥 If you buy from Cape Cod Carz, assume everything Richard says is a lie.
💥 Get everything in writing and have an independent mechanic inspect the vehicle before purchase.
💥 Better yet, take your business to a dealership that actually stands behind their sales.
Very satisfied with my purchasing experience.
Caring and efficient staff highly recommend Cape Cod Carz.
Caring and efficient staff highly recommend Cape Cod Carz.
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by evaalessandra
Mar 31, 2025 -
Cape Cod Carz responded
Thank you so much Eva and Dominic! It was such a pleasure working with you and we are happy we could help find you the perfect vehicle. We look forward to helping in the future for your next vehicle needs
Cape Cod Carz has shattered the perception that working
with a "used car" dealer is a painful situation . True be told, this was the best car buying experience I have ever had, new or used. Rick and Victor
with a "used car" dealer is a painful situation . True be told, this was the best car buying experience I have ever had, new or used. Rick and Victoria are true professionals, and made the entire buying process a real pleasure. I highly recommend anyone looking to purchase a car stop by Cape Cod Carz and see what a pleasant purchasing experience it can be!
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by Jim Treese
Do not buy from this place, sold me a truck that wouldn't
pass inspection. I was told that the warranty would cover anything it needed to pass inspection and drivetrain. When I called them to ask about it,
pass inspection. I was told that the warranty would cover anything it needed to pass inspection and drivetrain. When I called them to ask about it, the manager proceeded to insult me and told me his guys already said it would pass.
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by AllenWright66
Oct 29, 2024 -
Cape Cod Carz responded
Hello,
I’m assuming you were the gentleman that spoke to Gaetano earlier today. We have never met although you tagged me in your review. We absolutely guarantee state inspection. What we don’t do is blindly approve repair work to be done at another garage. Your warranty is with us and we will absolutely stand behind it if there is a problem preventing state inspection. We did in fact perform a pre-inspection on the truck before putting the truck up for sale and we have the right to reinspect and warranty if necessary. I would also be willing to contact the State inspector himself on your behalf to perform the state inspection to rule out any mistrust by your mechanic or ours. We do what we say we are going to do and my name and reputation speaks for itself. The ball is now in your court. If you want a solution then take the review down, bring the truck in to be looked at like your contract states is the next course of action. Hope to come to a resolution and meet you in person.
Regards
Rick Gravina
Owner
Oct 29, 2024 -
Cape Cod Carz responded
Update,, as of 10/29/2025 public records show no failed inspection report for your vehicle. Last passed test was May 2024. Now you risk voiding your lemon law warranty by not having the vehicle inspected within 7 days of purchase. And you say we can’t be trusted? When your done playing this game bring the vehicle in for a SOLUTION! Or leave the review up and let the public decide who’s in the wrong here.
Oct 29, 2024 -
AllenWright66 responded
Well you're guarantee is worthless, I have taken the truck to two state inspection sites, as well as a long time friend and trusted mechanic, they all say the same thing. Your guys tried to patch a manifold leak with bondo, and cover up rust with touch up paint, i wouldnt trust you guys to change a hub cap. You're hostile attitude is completely unprofessional.
Again to anyone reading this, DO NOT BUY from Cape Cod Carz, there are plenty of other reputable dealers in Hyannis.
Victoria and Rick were great , all my questions were
answered almost before I asked them . I pointed out that the front tires on the vehicle seemed pretty worn ; bam , new tires . All the paperwork was
answered almost before I asked them . I pointed out that the front tires on the vehicle seemed pretty worn ; bam , new tires . All the paperwork was done quickly . Victoria returned every phone call and handled all the insurance and the registration . They got the truck inspected for me. Great experience overall !
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by russ
Oct 29, 2024 -
Cape Cod Carz responded
Thank you Russ! We are happy we could answer all your questions and help eleviate any concerns you had! We truly appreciate your business and look forward to working with you in the future if you find yourself in the market again
Best car buying experience I have ever had !
! No pressure dealership very friendly and helpful staff . They helped me purchase 2 cars at the same time for my family even with not the best credi
! No pressure dealership very friendly and helpful staff . They helped me purchase 2 cars at the same time for my family even with not the best credit . They have plenty of vehicles to choose from .
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by Curtbhonda
Sep 11, 2024 -
Cape Cod Carz responded
Thank you Curt! We appreciate you giving us the opportunity to earn your business and are happy we could make it all work for you!
I’d like to say that Cape Cod Carz was very easy to work
with. They did a lot to help me get my new car . Very friendly staff, no pressure. Thank you
with. They did a lot to help me get my new car . Very friendly staff, no pressure. Thank you
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by matthew.jones9757
Very good service when you walk in had no problem
communicating with anybody also good service. I had a problem with my vehicle with the warranty.
communicating with anybody also good service. I had a problem with my vehicle with the warranty.
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by Michaelareyes528
This dealership is one of the best I have dealt with, I
just purchased my third vehicle and couldn't be happier. The staff is extremely efficient and helpful. During my last two purchases I traded in veh
just purchased my third vehicle and couldn't be happier. The staff is extremely efficient and helpful. During my last two purchases I traded in vehicles and was surprised by the fact that they gave me thousands more than I expected towards my purchases. I would highly recommend stopping by Cape Cod Carz when you're looking for your next vehicle!
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by alanmichaelo
Jul 10, 2024 -
Cape Cod Carz responded
Thank you so much Alan! We are happy we could help you again with your newest upgrade! Thank you for being such a loyal customer and we look forward to helping you again in the future!