Rick Feldmann | Page 21

BUYERS and CONSUMERS BEWARE!!! To call Ferrari-Maserati of Fort Lauderdale a disappointment and borderline FRAUDULENT may be an understatement! While I am always happy dealing with To call Ferrari-Maserati of Fort Lauderdale a disappointment and borderline FRAUDULENT may be an understatement! While I am always happy dealing with Hank Carpenter in sales and Gabe in service, I can’t say anything positive about my recent experience at the dealership when going in to upgrade to a newer Maserati model. I had already been screwed over by Demetrio in the past, had been treated very poorly in service where Luis made a loud and public (and by the way, SEXIST) comment in a room full of other customers and staff about me being a woman and not being able to read a gas gauge (which is beyond ridiculous when I have a degree in Finance and an MBA and do complex math/statistics!), and had been given TWO lemons (official lemon law Maseratis, under Florida Law). I really wanted to give this dealership another chance and really trusted Dave Weber (manager) to keep his promise to make it all up to me and give me an HONEST deal this time around. While I asked for honesty and transparency, what I got was absolutely shocking. I had already paid my down payment over the phone to hold the vehicle I had decided on and Dave Weber and Hank Carpenter had discussed the numbers with me, so it should have been a very simple transaction (I was already approved- excellent credit over 800 and income). Yet, the first question I asked upon arriving at the dealership was whether the car had ever been a *loaner*- I was guaranteed NO- It had not. Low and behold, when I decided to go take a look at the actual car and take it for a test drive, I noticed that the Odometer read over 350 miles AND it was marked in bright large yellow neon marker “LOANER” on the front windshield, which I brought to their attention. Yes, I was surprised. But here is where the dealership REALLY crossed the line of ethics: Emilio Cosnotti in F&I rushed me through the signing of the paperwork, and when I got to the very last page of the contract, I noticed that the Odometer reading read 299. I let him kindly know that this was incorrect since I had just taken a test drive and the car had over 350 miles on it and crossed it out and initialed it. Emilio Cosnotti (the F&I specialist) went irate and angrily ripped the contract from me and tore it to pieces and said he would have to print a new one because I am not allowed to cross out anything on the contract! I politely let him know that I did not wrong by wanting the CORRECT Odometer reading on the contract because it is a Legally-Binding-Contract! He then admitted angrily that he has PURPOSELY typed in 299 miles onto the Odometer section on the form because otherwise the car would be considered a “USED CAR!” I was so shocked by his statement. He proceeded to print a new form and asked me to sign it but I refused and said I wanted to look this “300 mile” rule up on the Internet. Sure enough. Many articles popped up- even one from Edmunds.com that specifically state that if a car has over 300 miles, you should negotiate a better price, for the exact reason he brought to light to me! I told him I was not comfortable signing a contract that he had purposely admitted to changing the Odometer reading on and that I felt it was completely unethical. I even asked to have Dave Weber (manager) come in and discuss, which he did not see any fault with it. Again, shocking! I had to remind this dealership that these documents were all legally binding! This was unbelievable! I am lucky that I caught that Odometer reading on the contract or this could have had legal ramifications! This crosses every boundary in ethics. The GM, Rick Feldman called me the next day to find out what happened (even though he was there the entire time!) and even he did not see a big issue of fraudulently changing the Odometer reading on the contract for the benefit of the dealership. I really wanted this deal to go through but based on the lack of ethics, I could not, and more so, I could not deal with their D&I department that operates this way, even to the point of doctoring contracts to close deals. Really and truly disappointed. I’m even more disappointed that they didn’t do more to try to fix things and make it right (especially the manager and GM). It is very clear that they need to train their staff on ethics and customer service, whether someone is getting a Maserati or a half million dollar Ferarri. All customers should be treated with respect and with honesty/transparency. I have never met a dealership willing to alter numbers on a contract (especially the ODOMETER) for personal gain. I thought this was illegal?! Be careful what you sign at this place!! Read everything line by line!! You’ll thank me. You will also want to MAKE SURE you ask what the money factor is when you are leasing from them. I just learned that they were charging an extra whole point on their money factor than other Maserati dealerships!!! Definitely shop around and definitely don't shop here!! More

Print

Excellent in every way Great sales team ( demetrio, great finance team( emilio), great service shop. I am repeat customer, and you are not dealer nearest me, but worth the Great sales team ( demetrio, great finance team( emilio), great service shop. I am repeat customer, and you are not dealer nearest me, but worth the extra drive. More

Print

Best Ferrari Dealership !! Demetrio is awesome guy & great to work it. Ft Lauderdale Ferrari has great service and is very easy to deal with. They’re both a knowledgeable and h Demetrio is awesome guy & great to work it. Ft Lauderdale Ferrari has great service and is very easy to deal with. They’re both a knowledgeable and hardworking staff. Best Ferrari dealership in the country. More

Print

Amazing customer service Hank carpenter is the best. He’s our go-to guy and absolutely loves what he does. He truly loves helping people find exactly what they’re looking for Hank carpenter is the best. He’s our go-to guy and absolutely loves what he does. He truly loves helping people find exactly what they’re looking for and will not rest until they are extremely happy. More

Print

completely satisfying and thoroughly professional I have had approx. 20 to 25 vehicle purchases and experiences over the past 4 to 5 years. My impression is unique in that I feel as I have made a true I have had approx. 20 to 25 vehicle purchases and experiences over the past 4 to 5 years. My impression is unique in that I feel as I have made a truely good new friend(s). More

Print

Love my new Portofino Hank and Rick and Emilio in Finance were all phenomenal to work with. This will be my first of many purchases from these guys. I highly recommend Fer Hank and Rick and Emilio in Finance were all phenomenal to work with. This will be my first of many purchases from these guys. I highly recommend Ferrari Maserati’ of ft Lauderdale More

Print

ABSOLUTELY FANTASTIC HANK CARPENTER IS THE BEST GUY . YOU COULD NOT HAVE ANYONE MORE EXCITED TO SELL YOU A CAR. HANK DID A GREAT JOB FOLLOWING UP ALL DURING THE ORDERING P HANK CARPENTER IS THE BEST GUY . YOU COULD NOT HAVE ANYONE MORE EXCITED TO SELL YOU A CAR. HANK DID A GREAT JOB FOLLOWING UP ALL DURING THE ORDERING PROCESS. HE PUTS HIS CUSTOMERS FIRST. LOOKING FORWARD TO SEE THE DEALERSHIP FISHED SHOWROOM More

Print

Very Happy New Client This is my second Ferrari purchase and the first with this dealership, we did most of the reviewing and discussions through telephone conversation and This is my second Ferrari purchase and the first with this dealership, we did most of the reviewing and discussions through telephone conversation and email. When I fly to Florida to see the 488 Spider, it was exactly what Rene told me. Rene helped with my trade-in along with the transportation of my trade-in to Florida from Texas and getting my new car to Texas. Rene made the entire process very easy and stress free. Rene also sent me pictures of my car being loaded on the transporter and made sure that the care made it to my house on the day promised. I strongly recommend Rene and the Ft. Lauderdale dealership, excellent customer service! More

Print

Great experience buying my first Ferrari My 2015 458 arrived today in TN and I couldn't be happier. I was a picky buyer but Rene and Rick talked me through all the details. After a working ou My 2015 458 arrived today in TN and I couldn't be happier. I was a picky buyer but Rene and Rick talked me through all the details. After a working out a price I flew down to Ft. Lauderdale to see the car in person and it was exactly as described--perfect. As a first time buyer (and out of state) I was on one hand excited but also had my guard up to not make any mistakes. When I arrived I felt completely reassured because the atmosphere in person was the same as conveyed over the phone. Everyone I met and interacted with was cool, down to earth, and you could tell they enjoyed working there. I had a great time when I came to visit and do paperwork--their showroom is beautiful. Everything has gone smoothly and the way they said it would. Rene even threw in some cool Ferrari gear into the duffel bag for me when the car arrived. Nice touch of him. I would recommend Rene and Ferrari-Maserati of Fort Lauderdale! More

Print

488 Spyder purchase Hank was terrific in every way. All whom I encountered were very professional and everything happened as it was planned. Excellent experience. Love th Hank was terrific in every way. All whom I encountered were very professional and everything happened as it was planned. Excellent experience. Love the car! More

Print