Rick Fragala

Unbelievably disappointed with this dealership,I have been looking for a specific car that is hard to find for 6 months and I finally found it! i made an appointment to see the car, we set up the time an been looking for a specific car that is hard to find for 6 months and I finally found it! i made an appointment to see the car, we set up the time and day. I received a call from a sales manager named Rick the morning of confirming the appt and a text telling me the car was ready for me to look at, I drove 2 hours with my 3 kids from ri and get there at the time I was supposed and when I walked in I saw the guest service agent chatting with an employee looking bored to death, ignoring me and a few other sales men ignore me after about 20 minutes of standing there I stopped someone that was walking by. Im told the car was in theyre truck lot up the road, ok no big deal, I go there and the guy goes huh and says he be right back, when he comes back he informs me THE CAR IS NOT THERE! apparently it was sent 2 hours before I got there to a kia dealership to get a recall fixed and not one person knew about it after getting multiple confirmations about my appointment, I was obviously frustrated, id wasted my day off my kids day, my gas, put mileage on my sons car that I drove there all for nothing, so I asked to speak to Rick, and he supposedly left a half hr before that, I got no apology, no explanation, I had to ask them what they were going to do to rectify the situation, they put about $25 in my gas tank promised the car was mine as soon as it was fixed and that they would be in constant contact with me about the car, it took me 3 hours to get back home due to traffic, a complete waste of time and resources. we are now 2 1/2 weeks in and im chasing them down for info. I will NEVER do business with them and I will NEVER refer anyone there. More

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Great service. Minimal wait time for a state inspection. Will definitely be bringing my vehicle back in the future. Minimal wait time for a state inspection. Will definitely be bringing my vehicle back in the future. More

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I found the experience to be productively engaging. The main sales person, Kris Draper, I worked with was very pleasant, polite, and patient. The main sales person, Kris Draper, I worked with was very pleasant, polite, and patient. More

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Rex, Jacob, Jose, Rick and Chea, were fantastic! I had a great experience, I love my car! I had a great experience, I love my car! More

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This was my first experience, dealing with Nashua Toyota. Words can’t express enough how great Rick was to us. I am greatly appreciative for the overall experience. With Rick and the team that went beyond w Words can’t express enough how great Rick was to us. I am greatly appreciative for the overall experience. With Rick and the team that went beyond with customer service, professional, attentive and made the overall experience to serve our needs thank you so much Rick. More

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Very pleased with my purchase. The process is always stressful and the back and forth could be avoided, but Alvin was great and worked very hard to get me the car I wanted at a rea The process is always stressful and the back and forth could be avoided, but Alvin was great and worked very hard to get me the car I wanted at a reasonable price. More

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Always the absolute best service from my favorite service advisor Adam. The sales staff is friendly and easy to work with my wife and I have purchased multiple vehicles from this amazing dealership and we re advisor Adam. The sales staff is friendly and easy to work with my wife and I have purchased multiple vehicles from this amazing dealership and we recommend them to everyone! I won’t purchase a vehicle from any other location not just because I love Toyota but because of how the staff treats myself and my wife. They have created a customer for life for both my wife and I. Truly exceptional help. Adam was personable and funny and helpful even the young lady who assisted me with my rental vehicle was amazing. Sales managers and sales staff are quick to help with any issues and ensure everything is good! Extremely happy with this dealership! More

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Definitely will come back. Honest warm and friendly people that were not pushy. They definitely cared about your concerns and what you wanted. Honest warm and friendly people that were not pushy. They definitely cared about your concerns and what you wanted. More

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This was the best experience I have ever had. They attentive and good communicators. Would highly reccomend to everyone. They attentive and good communicators. Would highly reccomend to everyone. More

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Always informed of progress. Need time to get to know my car. Thank you, Rene Need time to get to know my car. Thank you, Rene More

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