Rick Thayer

Bought my brand new 2021 Tiguan. Center panel fell off within a month and they said they couldn’t fix it for a month and when I said that was unacceptable their employee told me to go xxxx my self. within a month and they said they couldn’t fix it for a month and when I said that was unacceptable their employee told me to go xxxx my self. More

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I love Suntrup VW. Love my VW Atlas Launch Edition! It's an awesome vehicle for travel (holds a ton of stuff) and for everyday use(excellent mileage.) My sales person, Madeline is so knowledgeable. Any time an awesome vehicle for travel (holds a ton of stuff) and for everyday use(excellent mileage.) My sales person, Madeline is so knowledgeable. Any time I have taken it in to the service department, they've been excellent. Especially Rick and Ryan!! More

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Key was stuck in my ignition, while engine was running. Brought it into Suntrup VW and Rick Thayer took care of it right away. He kept me informed and treated me like I was his only customer! Thanks again Brought it into Suntrup VW and Rick Thayer took care of it right away. He kept me informed and treated me like I was his only customer! Thanks again for the qualified and speedy service. More

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Suntrup is always wonderful to do business with! They are courteous, professional and treat customers fairly. My latest service representative Rick did an amazing job by keeping me updated on my vehicles pro courteous, professional and treat customers fairly. My latest service representative Rick did an amazing job by keeping me updated on my vehicles progress as well as costs and options available to me. We love this dealership! More

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Rick was really helpful. I arrived and he immediately took care of my car and he also asked me if I needed anything else. Remarkable service! took care of my car and he also asked me if I needed anything else. Remarkable service! More

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Rick has helped me several times in the last year and a half. Very good customer service and professionalisms. Parts for my diesel car come from overseas and takes a while, but that is the only downside half. Very good customer service and professionalisms. Parts for my diesel car come from overseas and takes a while, but that is the only downside More

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VW 20K Service I was completely satisfied with my service because the Service Manager who checked me in described in detail what was to be performed. He estimated t I was completely satisfied with my service because the Service Manager who checked me in described in detail what was to be performed. He estimated the time it would take and it was exactly on time. He even answered a few additional questions I had. This is typical of all of the service I receive from Suntrup VW. Completely Satisfied! Thank you! More

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Service department staff was friendly as usually. Rick was quick to check me out and went though my requests before I left. The team had my car done much quicker than I expected and texted me immediatel was quick to check me out and went though my requests before I left. The team had my car done much quicker than I expected and texted me immediately. More

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Everyone was very professional and respectful of our time. We were heading out of town and wanted to make sure that we would be safe. Turns out I had over-inflated the tire and messed up the coolant. Oo time. We were heading out of town and wanted to make sure that we would be safe. Turns out I had over-inflated the tire and messed up the coolant. Oops! We will be back. Pat F. More

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