Riley Heagle

Good people. Did not educate me on my new vehicle at all while there buying. Did not educate me on my new vehicle at all while there buying. More

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I recently purchased a vehicle from this Hyundai dealership and had to bring it back to have the rear window replaced, which was covered under our contract. Unfortunately, the service experience was dealership and had to bring it back to have the rear window replaced, which was covered under our contract. Unfortunately, the service experience was disappointing enough that I would seriously reconsider ever returning to this dealership. The service representative I dealt with was Aaron. To give him the benefit of the doubt, perhaps some of his comments were intended as sarcasm or a dry sense of humor. The problem is that there was so little warmth or customer service in our interactions that it was extremely difficult to tell when he was joking and when he was being serious. At one point, I was in the middle of explaining something when he interrupted me and started answering my question before I had even finished speaking. That may seem minor, but combined with the rest of the interaction, it left me feeling like I was an inconvenience rather than a customer whose concerns deserved to be heard. I was also provided a loaner vehicle. When I returned it, Aaron immediately seemed very concerned about the condition of the car and asked me if I had “trashed” it and whether I had put gas in it. I explained that I had driven the vehicle approximately 8 miles. He still made a comment about gas prices, and I jokingly offered to give him a dollar for the 8 miles I had driven. The entire interaction was bizarre enough that it honestly felt like I was being questioned about using someone’s personal vehicle rather than a dealership loaner. Again, maybe that was his sense of humor. But when you’re dealing with customers, there’s a difference between dry humor and making a customer feel uncomfortable or unwelcome. Customer service shouldn’t leave someone wondering whether they’re being joked with or talked down to. Then there was the issue that concerned me the most. Before leaving my vehicle at the dealership, I specifically closed all of the center consoles and compartments. When I returned, the center consoles had been opened and appeared to have been rummaged through. Nothing was taken, and I have no evidence identifying who opened them, so I’m not going to accuse anyone of doing something they may not have done. However, I cannot come up with a reasonable explanation for why someone would need to go through the center consoles when the vehicle was there to have a REAR WINDOW replaced. Unfortunately, I didn’t have a USB drive available to review the vehicle’s camera footage, so I can’t determine exactly what happened. But finding my personal compartments opened and disturbed after leaving the vehicle for service was extremely unsettling. The frustrating part is that none of these things individually would necessarily be enough to write a negative review. It’s the combination of everything: feeling dismissed while trying to speak, uncomfortable interactions with the service representative, the strange treatment surrounding the loaner vehicle, and then finding my own vehicle’s compartments opened and seemingly gone through. A dealership is entrusted with people’s vehicles. Customers should be able to leave their cars there and feel confident that they’re being treated respectfully and that their property is being handled appropriately. Unfortunately, I left this experience questioning both the quality of the customer service and how comfortable I would be leaving my vehicle there again. Regardless of whether Aaron’s comments were intended as jokes, the lack of professionalism and customer service made the experience very unpleasant. I won’t be returning for service, and based on this experience, I would have a hard time recommending this dealership to someone who expects to be treated like a valued customer. More

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Jon David greatest guy alive better than Leo 100% gives great deals and great managers as well! great deals and great managers as well! More

by Michael Nardi Verified Customer Verified Customer

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All the staff were courteous, prompt and attentive. All my concerns were met. Great attention to details... All my concerns were met. Great attention to details... More

by laurayancy Verified Customer Verified Customer

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Riley was tremendous help in getting us a car at a great rate that was reasonable for our wants and needs rate that was reasonable for our wants and needs More

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We had a pretty good experience at Patriot Hyundai. Our salesman, Riley, did a good job, but he was young and he will continue to get better over time. We had a short interaction with a manager and Our salesman, Riley, did a good job, but he was young and he will continue to get better over time. We had a short interaction with a manager and he was great and very helpful. We feel we got a fair price for the car. Unfortunately, our experience with the finance person, Daniel, was not good. After we declined extra warrenties, he then became short and rude with us. It was uncomfortable sitting in his office, but we couldn't just leave since this was the car we wanted to purchase. We went to the dealer already knowing we wanted to purchase the vehicle and the process still took 2 1/2 hours. More

by Dsferris Verified Customer Verified Customer

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Riley, Kendy and Leo worked all their magic to be sure we walked away happy. walked away happy. More

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Awesome experience, Riley was quick and personable. Little back and forth but we got there in the end and walked away with a great deal! Little back and forth but we got there in the end and walked away with a great deal! More

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Michael was amazing and helped me with everything I needed and was very patient. Everyone was great needed and was very patient. Everyone was great More

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I came there with low credit due to unexpected buying. I still was showed lots of respect & he was very kind and helpful I walked away with a 2026 EXACTLY WHAT I WANTED they made it work out for me thank I still was showed lots of respect & he was very kind and helpful I walked away with a 2026 EXACTLY WHAT I WANTED they made it work out for me thank u Riley.. After my purchase every time I come inn he acknowledged ME & help with every concern. Mr. Bogo also was so great he came out his office to explain the things I didn’t understand. Thank you both so much for your patience’s and generosity. More

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