Rob Dale

01/06/25 - RUN LIKE xxxx: The Worst Porsche Dealership Experience in America My experience purchasing a Porsche 911 from this dealership on October 20, 2025 was an absolute catastrophe. Upon delivery, Experience in America My experience purchasing a Porsche 911 from this dealership on October 20, 2025 was an absolute catastrophe. Upon delivery, the car exhibited multiple critical failures: a cracked transmission, significant oil leaks, and active brake failures. My local, Porsche dealer assessed the vehicle and determined it required $112,000 in essential service Porsche River Oaks provided a receipt for four new tires supposedly installed on April 10, 2025. However, the car was delivered with old, worn tires. This is not a simple oversight; this is documented misrepresentation of the vehicle's condition at the point of sale and raises serious questions about their overall honesty . The finance team demonstrated a complete lack of competence. The Service Department after doing significant work allowed this unsafe car to be sold and ultimately driven. This is concerning. They did claim to perform work but it was executed incorrectly, which requires me to pay for it to be redone. General Manager, [Rob Dale], chose not to address my severe concerns or the resulting $112,000 repair assessment in any meaningful way. Do yourself a favor and avoid this establishment. Their operational practices, lack of transparency, and failure to stand by their sales are unacceptable. For a high-value purchase, buy from an informed private seller instead. 12/30/25 Update: 70 days since the most regrettable transaction EVER...still no documents from Porsche River Oaks to register the disabled car they sold me. Today I share the Porsche Dealer Service Inspection Report of the vehicle the day after I received it from Porsche River Oaks. Not a single referenced item in this review was disclosed by Porsche River Oaks GM Rob Dale, Sales, Service, or finance. This is in addition to a "dummy'd" repair order for (4) tires which did not come with the car. STAY AWAY from these dirtbags !!! More

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Update! So I had my service advisor ring me after posting this review. He said we will give you an oil change and a couple of spark plugs at your next servi So I had my service advisor ring me after posting this review. He said we will give you an oil change and a couple of spark plugs at your next service to make it up to me! I was like well are you sending me an email with a letter of proof of this! He said “ ring me in a couple of weeks to remind me and make sure I organize it.” He then went on to explain to me when a survey comes out, please tick 9’s and 10’s however say anything you like about the dealership. So later that day I get a text to update my review. Well I didn’t fill obliged to do that! I then was attacked in several text messages between 7 and 9 PM from their general manager! He basically told me if I didn’t take down the review He would cancel the free oil change! So basically they tried to bribe me into giving them a better review! I wonder how many people they’ve done this to before! I’m guessing their rating should be more like a two out of five. You would think at least a manager would’ve rang with the news of a service being gifted! If your car isn’t under warranty anymore don’t take it here. They charge 30 % more to service your car and then charge you $50 for a credit card fee. It also takes 35 min for them to get your car ready when you arrive. Had way better service at Subaru with a car that was worth $100,000 less! More

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