Rob Hines
Rob Hines at Spitzer Hyundai Cleveland

Rob Hines

Service Manager

Spitzer Hyundai Cleveland

19991 Villaview Road
Cleveland, OH 44119

Contact Me
not yet
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4 Reviews

I am Rob, and I am from the Indianapolis area. I have lived in Ohio since 2024. I have been in automotive since 2001. Outside of work I enjoy building and repairing electronics and PCs, and like sitting around a fire over the weekends.

Dealership Experience

4 mos

Industry Experience

25 yrs, 1 mo

Specialties & Trainings

Hyundai, Genesis, and Kia specialist.

not yet
rated

4 Reviews

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4 Reviews of Rob Hines

May 24, 2026

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Employee Rating

They don't communicate like they told me they would. I've been there 4 times since March and each time they are going to call me Monday and Monday come around... crickets More

by helencarolbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christina Turner , Bill Barton, Travis Liddington, Blake Reinhart, Nicholas Schulz

May 28, 2026

Spitzer Hyundai Cleveland responded

Helen, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 10, 2026

Dealership Rating
Employee Rating

This is one of the worst Hyundai dealerships I’ve ever been to. They set expectations they never meet. They don’t contact you when they say they are going to contact you and work is not completed or start More

by Jontoney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Reinhart

May 14, 2026

Spitzer Hyundai Cleveland responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 28, 2026

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Employee Rating

Quick and efficient. Met my requirements for the rotate and oil change. Advisors were friendly. More

by MrMajik45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Turner, Sir Robert Cox , Travis Liddington, Blake Reinhart, Nicholas Schulz

Apr 28, 2026

Spitzer Hyundai Cleveland responded

We’re glad our team provided a quick and efficient oil change and tire rotation for your Hyundai. Thank you for noting how friendly our advisors were.

April 21, 2026

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Employee Rating

The WORST service department. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word. More

by Sue
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Travis Liddington, Nicholas Schulz

Apr 21, 2026

Spitzer Hyundai Cleveland responded

Thank you, Sue, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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