Rob Hines
Rob Hines at Spitzer Hyundai Cleveland

Rob Hines

Service Manager

Spitzer Hyundai Cleveland

19991 Villaview Road
Cleveland, OH 44119

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4 Reviews

I am Rob, and I am from the Indianapolis area. I have lived in Ohio since 2024. I have been in automotive since 2001. Outside of work I enjoy building and repairing electronics and PCs, and like sitting around a fire over the weekends.

Dealership Experience

3 mos

Industry Experience

25 yrs

Specialties & Trainings

Hyundai, Genesis, and Kia specialist.

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4 Reviews

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4 Reviews of Rob Hines

May 10, 2026

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Employee Rating

This is one of the worst Hyundai dealerships I’ve ever been to. They set expectations they never meet. They don’t contact you when they say they are going to contact you and work is not completed or start More

by Jontoney13
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Reinhart

April 28, 2026

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Employee Rating

Nick was quick and friendly. I only needed an oil change and it was fast. Appreciate the heads up on needing tires before winter. More

by MrMajik45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Schulz

Apr 28, 2026

Spitzer Hyundai Cleveland responded

We’re glad Nicholas provided quick and friendly service for your Elantra oil change. It’s great to hear the visit was efficient and that the tire reminder will help you prepare for winter. Thank you for trusting us with your Hyundai maintenance.

April 28, 2026

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Quick and efficient. Met my requirements for the rotate and oil change. Advisors were friendly. More

by MrMajik45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Spitzer Hyundai Cleveland responded

We’re glad our team provided a quick and efficient oil change and tire rotation for your Hyundai. Thank you for noting how friendly our advisors were.

April 21, 2026

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The WORST service department. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word. More

by Sue
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2026

Spitzer Hyundai Cleveland responded

Thank you, Sue, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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