Rob Love

In an attempt to reduce the amount of time at the dealership we went thru Brian online sales to get trade in and planned vehicle purchase taken care of before arriving. We still spent over three hour dealership we went thru Brian online sales to get trade in and planned vehicle purchase taken care of before arriving. We still spent over three hours there! In a FREEZING show room and even colder finance office. Got sheister vibes from the salesman we were changed to from the nice on line fella. The other unfortunate side of waiting was having to look at some of the most unprofessionally dressed staff I’ve ever seen in my 40 years of buying cars. Shirt buttons barely holding on due to being 3 sizes to small. One fellas pants were so small they were belted far below his bottom end. Stains and mismatched clothing that is too small does not instill confidence. I wanted to walk away and almost did I was so cold and mentally exhausted. The finance guy is the exception- nice, clean, professionally dressed and handled the closing quickly. He could read I was spent. How is it possible to fill the gas tank and add ceramic coating in 15 minutes? I’m going to figure out a way for someone to test that the ceramic coating was applied at all. It sure doesn’t look like it the way the rain beads off! More

by KELLEYLGREEN Verified Customer Verified Customer

Report | Print

I haven't had reason to bring my car in for service yet. Less than a month. Less than a month. More

by LSCOLLINS59 Verified Customer Verified Customer

Report | Print

Great experience, wonderful salesman. this will be our fourth Subaru and have had a great experience with each one of them. this will be our fourth Subaru and have had a great experience with each one of them. More

by DAN7262 Verified Customer Verified Customer

Report | Print

Oil change was done very quickly and went as expected. Very satisfied and will return next time.. Very satisfied and will return next time.. More

by DAN.KIRCHNER Verified Customer Verified Customer

Report | Print

Friendly place. The car I wanted was sold but we were able to look at other cars and I found a car that fit for what I was looking for. The car I wanted was sold but we were able to look at other cars and I found a car that fit for what I was looking for. More

Report | Print

Everyone was very kind and helpful. We were able to purchase the car we were looking for, and all of our questions were answered. We were able to purchase the car we were looking for, and all of our questions were answered. More

Report | Print

Fantastic experience, they found just what I needed. Would send other people there to car shop. Would send other people there to car shop. More

Report | Print

My recent oil change was completed in a very acceptable time. I appreciate the courtesy from all staff that assisted me. The waiting room is quite comfortable, clean and stocked with snacks and beverages. time. I appreciate the courtesy from all staff that assisted me. The waiting room is quite comfortable, clean and stocked with snacks and beverages. It made me feel that I was very important as a customer to the dealership. More

by 27TLEMIRE Verified Customer Verified Customer

Report | Print

Everyone at Great Lakes was Fantastic. Rob Love was very thorough explaining my new Subaru and answered all my questions in great detail . I am telling people what great people are at Rob Love was very thorough explaining my new Subaru and answered all my questions in great detail . I am telling people what great people are at Great Lake Subaru. 👍 More

Report | Print

Rob was great and the whole process of purchasing our new Subaru was smooth. Thank you all for a great experience! Subaru was smooth. Thank you all for a great experience! More

Report | Print