Rob Mouatt | Page 3

Dealing with rob at laFontain is really like being part of the family I would recommend rob to all my friends thanks rob gerald rea of the family I would recommend rob to all my friends thanks rob gerald rea More

Print

THERE IS A CAN DO ATTITUDE THAT IS DEMONSTRATED THROUGHOUT THE DEALERSHIP. STARTING WITH ROB AND THE MANAGEMENT SUPPORT THE CUSTOMER SERVICE IS SECOND TO NONE. THE ENTIRE PURCHASE EXPERIENCE WA THROUGHOUT THE DEALERSHIP. STARTING WITH ROB AND THE MANAGEMENT SUPPORT THE CUSTOMER SERVICE IS SECOND TO NONE. THE ENTIRE PURCHASE EXPERIENCE WAS POSITIVE AND WE WERE MADE TO FEEL LIKE FAMILY. THEY ARE TRULY OUTSTANDING. More

Print

I was treated very well, without wasting any of my time and I will recomand Rob/LaFonatin for any of your Car /Cadillac needs. He was very helpful and very professional. This is second time i have leased C and I will recomand Rob/LaFonatin for any of your Car /Cadillac needs. He was very helpful and very professional. This is second time i have leased Cadillac from them. More

Print

Everyone at LaFontaine went above and beyond to make sure I was treated like the most special customer they've ever had. I would and have recommended this dealership to anyone who is interested in buying a I was treated like the most special customer they've ever had. I would and have recommended this dealership to anyone who is interested in buying a car. More

Print

I took the time to search out how best to provide feedback for the service I received while searching for a new car at LaFontaine. I was originally going to send a letter to the owner of the dealersh feedback for the service I received while searching for a new car at LaFontaine. I was originally going to send a letter to the owner of the dealership but then I realized I wanted everyone to know how great this was so I needed a better medium to get the word out. I can tell you that I have purchased and sold many vehicles over the years (far too many for normal). That said this experience was BY FAR the best ever I have had in dealing with car sales. Let me describe my experience from beginning to end. We (my wife and I) first went to the dealership on a Saturday originally just to look at the exterior styling of the vehicles. LaFontaine has a large selection of vehicles with every color offered so it was the perfect canvas to view our options. We really had no intentions at the time of going for a test drive due to time constraints and other plans for that day. While we were looking at the Buick Regal GS and Cadillac CTS a Sales Associate (Rob Mouatt) stepped outside and greeted us. Rob was very polite, well spoken and had all the right answers to our questions. In addition he convinced me that we could do a quick test drive without affecting my schedule. As it turned out he was right! He had us in the Cadillac CTS within 5 minutes and while we were out test driving the CTS he prepped the Regal GS. So when we returned with the CTS we got into the Regal GS and were out for the second test drive! All of this unwavering customer service while I was dressed in my weekend work attire. Trust me when I say I did not look like I could afford to buy a new car (let alone a Cadillac) but Rob never judged us. We left the dealership that day (because of my time constraints) and I provided Rob with my contact information and asked if he could price out all of my options related to both vehicles. Rob called and emailed me Monday morning with all of the specifics related to both vehicles. Long story short I ended up going with the Cadillac CTS Premium. LaFontaine makes the process related to paperwork / financials / etc very easy. I actually processed everything from the comfort of my desk via their website and emails. When we arrived at the dealership to sign the paperwork everything was exactly as agreed to and the paperwork was all printed ready for signatures. The entire staff at LaFontaine was very professional, clean and neat as well as the overall cleanliness of the dealership itself. I have very high standards (former U.S. Marine and Firefighter/EMT), especially when it comes to customer service and I cannot find any flaws with the process or treatment we received from LaFontaine. It is very easy for me to highly recommend the dealership and especially Rob Mouatt. Thank you for the great experience and I plan to purchase all my future vehicles with you. Best regards, Ken P. More

Print

Rob was very knowledgable about the product. He was not pushy or unattentive. He allowed me to assimulate the information he'd presented, making sure I understood what he said, and that we were both on th pushy or unattentive. He allowed me to assimulate the information he'd presented, making sure I understood what he said, and that we were both on the same page. Overall, it was a very satisfying experience. More

Print