
Robert Butts
Service Director
Safford Brown Honda Glen Burnie
7160 Ritchie Highway
Glen Burnie, MD 21061

1 Review
Write a Review1 Review of Robert Butts
July 09, 2024
In regards to all HONDA vehicles do not buy! !! All HONDA Recalls including SAFETY Recalls require the dealership to charge you a inspection fee to verify the already found problem the HONDA MFG !! All HONDA Recalls including SAFETY Recalls require the dealership to charge you a inspection fee to verify the already found problem the HONDA MFG already found to be bad. They claim if they find there is a problem then you will not be charged and will be covered under the recall. BUT if they do not find any issue you WILL get charged a fee. ONLY MFG that I know of that does this. The people at Safford Browns Honda tried claiming under a seat belt recall that my daughter spilled something in the latch. After arguing with the service manager to show me proof he then said they would replace it under the recall. Currently there is a recall for the Fuel PUMP MODULE and it clearly states on the recall notice that it could cause the vehicle to stall while driving which could lead to accident or injury!!!! Now the dealership wants $220 to check it out. If they find nothing wrong, it will cost her $220. I can guarantee they will find nothing wrong because they just want the money. WHY IS CUSTOMERS BEING CHARGED An INSPECTION OR DIAGNOSTIC FEE FOR SOMETHING HONDA THEMSELVES DEEMED BAD AND SENT A LETTER STATING ITS BAD AND THEY WILL REPLACE IT FOR FREE!!!! More
Other Employees Tagged: Philip O'Connor, Jennifer Yadvish, Michael Gerdes, Ashlyn Ramos, Brandy Junchaya, Jay Sung
