It was great experience that I totally enjoyed.
Thank you a worth while experience and for that keep it up.
Thank you a worth while experience and for that keep it up.
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by rogersrochelle88
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Courtesy Nissan responded
Thank you for the kind words! We’re glad to hear you had a great experience and truly appreciate you taking the time to share your feedback. We look forward to serving you again!
Good service.
Only problem, I was told 1.5-2 hours and ended up taking 5 hours.
Only problem, I was told 1.5-2 hours and ended up taking 5 hours.
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by alexanderwepps
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2025 -
Courtesy Nissan responded
Thank you for sharing your experience. We’re glad to hear the service itself was good, and we apologize for the extended wait time. We appreciate your patience and your feedback, as it helps us improve our scheduling and communication.
I've had my vehicle serviced multiple of times and every
time has been a great experience. The dealership is kept. Thank you Robert
time has been a great experience. The dealership is kept. Thank you Robert
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by sayala2
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Courtesy Nissan responded
Thank you for the kind words! We’re glad to hear you’ve had consistently great service experiences and that Robert has taken good care of you. We truly appreciate your loyalty and look forward to seeing you again!
Everything seems to be pretty good Thank you for your
service . See you soon clay Cooley
service . See you soon clay Cooley
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by dee.macon42
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Courtesy Nissan responded
Thank you for your feedback! We’re happy to hear everything went well and appreciate you choosing Clay Cooley. We look forward to seeing you again soon!
Service Advisor very professional.
The wait wasn’t too long.
Will continue to bring car back.
The wait wasn’t too long.
Will continue to bring car back.
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by proan2
Verified Customer
Verified Customer
Dec 08, 2025 -
Courtesy Nissan responded
Thank you for your kind feedback! We’re happy to hear that your service advisor took great care of you and that your wait time was reasonable. We truly appreciate your trust and look forward to continuing to serve you on your future visits.
I had an excellent experience at Courtesy Nissan thanks
to my service advisor, Bob. He was incredibly easy to work with, professional, attentive, and genuinely helpful from start to finish. Bob took care o
to my service advisor, Bob. He was incredibly easy to work with, professional, attentive, and genuinely helpful from start to finish. Bob took care of all the issues with my vehicle efficiently and kept the entire process smooth and stress-free. It’s rare to find someone who makes car service feel this simple and pleasant. Highly recommend Bob for his top-notch customer service!
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by good experience
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Courtesy Nissan responded
Thank you so much for sharing your experience! We’re thrilled to hear that Bob took great care of you. He truly is professional, attentive, and dedicated to making the service process as smooth and stress-free as possible.
We appreciate your recommendation and look forward to continuing to provide you with excellent service in the future. Thanks again for choosing Clay Cooley Nissan Richardson !
Robert was friendly and helpful.
It was a good experience having him as advisor. He made everything easier for me that day that started as a stressful day.
It was a good experience having him as advisor. He made everything easier for me that day that started as a stressful day.
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by adrianaendallas
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Courtesy Nissan responded
Thank you so much for sharing your experience! We’re thrilled to hear that Robert was friendly, helpful, and able to make a stressful day easier for you. Providing that level of care is exactly what we strive for, and your feedback means a lot. We appreciate you choosing us and look forward to assisting you again in the future!
Rates increased significantly from previous already high
rates. This is ridiculously high for work you can get at other mechanics for half the price
rates. This is ridiculously high for work you can get at other mechanics for half the price
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by mcadena92
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Courtesy Nissan responded
Thank you for sharing your feedback. We understand that pricing is an important concern, and we’re sorry to hear you felt the rates were higher than expected. We’d be happy to review your estimate with you, explain the breakdown, and look for any available options or promotions to help. Please feel free to reach out to 972-792-5657 or 469-655-6745
I’ve been taking all of my Nissan’s that I’ve owned (3)
over quite a few years and have always been pleased. Their service has always been excellent. I’ve dealt with Bob in Service for a good number of ye
over quite a few years and have always been pleased. Their service has always been excellent. I’ve dealt with Bob in Service for a good number of years now and he always takes good care of me.
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by hcaddick
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2025 -
Courtesy Nissan responded
Thank you so much for your loyalty over the years! We’re truly grateful that you continue to trust us with all three of your Nissans. Bob and our service team will be thrilled to hear your kind words. We appreciate you and look forward to taking care of you for many more years to come!
Awesome service and didn't hesitate to look at an issue
and help me out.
and help me out.
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by Stephen.grisham
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2025 -
Courtesy Nissan responded
Thank you so much for your kind words! We're glad we could help and take care of the issue right away. If you ever need anything in the future, we’re here for you!
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19 yrs, 7 mos
service manage and director over parts
