Robert Sheaffer | Page 2

My wife and bought two Hondas previously and the salesman were very nice and professional,but last weekend we bought are third Honda and Andrew and the krew took care of us in 1.5hrs in and out!!!loved it!!! were very nice and professional,but last weekend we bought are third Honda and Andrew and the krew took care of us in 1.5hrs in and out!!!loved it!!! More

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I have been buying our Hondas from Schaumburg Honda for exactly 30 years. I had always great experience. Great sales department and great service. Highly recommend. exactly 30 years. I had always great experience. Great sales department and great service. Highly recommend. More

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Overall good experience at Schaumburg Honda. The staff we encountered were friendly and accommodating. Especially our salesperson, Kevin Hanson. Kevin was polite and professional but also The staff we encountered were friendly and accommodating. Especially our salesperson, Kevin Hanson. Kevin was polite and professional but also very personable. He paid attention to our needs and wants and was eager to find us the right vehicle. He was very attentive throughout the entire purchase process. Highly recommend asking for him at Schaumburg Honda. More

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The staff is extremely effecient , professional and customer friendly and helpful to all my questions. customer friendly and helpful to all my questions. More

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Thank you to Isac who helped me find the best vehicle today. He was very informative. He took his time and was professional. I will definitely trust him and refer him to my friends and family. today. He was very informative. He took his time and was professional. I will definitely trust him and refer him to my friends and family. More

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Everyone was truly very helpful and nice. Roger went out of his way to make sure we were satisfied with the experience. I would always return to Schaumburg Honda. This wasn't my first here Roger went out of his way to make sure we were satisfied with the experience. I would always return to Schaumburg Honda. This wasn't my first here and won't be my last. More

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The Salesman Mike understood my wants and needs and didn’t try to persuade me otherwise. didn’t try to persuade me otherwise. More

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I bought a 2023 Pilot EXL from them in March 2023. However, I wasn't happy with the price of the extended warranty, so I decided to cancel it a few weeks after the purchase. Initially, I had a hard ti However, I wasn't happy with the price of the extended warranty, so I decided to cancel it a few weeks after the purchase. Initially, I had a hard time contacting them for the cancellation, so I expressed my dissatisfaction in the survey sent by Honda. After a few minutes, the General Manager called and assisted me with the cancellation process. The GM referred me to a website to cancel the extended warranty, and on the same day, I filled out the necessary forms. However, after waiting for more than 60 days, I hadn't received any notice of the funds being released to the lien holder. I contacted the extended warranty provider, and they informed me that my warranty was still active, indicating that the dealership hadn't submitted any cancellation request. Frustrated, I decided to email the GM, hoping to expedite the refund process. He promptly responded and assured me that he would look into the matter. However, despite waiting for 6 days, I didn't receive any further communication from him. I followed up with another email requesting an update, but unfortunately, my email was left unanswered . This lack of response made me feel neglected and unsupported by the dealership. Update 6/16: I heard back from the GM and assured me that they will take appropriate action and will expedite the process of the refund. Update 7/14: After almost a month of waiting, the GM has once again been unresponsive when I asked for a follow-up. During our last conversation, he mentioned that he would expedite the refund process for the extended warranty. However, since the GM is unresponsive, I took the initiative to contact the Extended Warranty provider, who informed me that there was no request from this dealership to cancel the extended warranty. Cancelling this extended warranty has been incredibly frustrating with this dealership. They give you false hopes and, after doing business with them, they seem to disappear when it comes to post-sales support. I initially contacted them about this cancellation back in April 2023, and as of July 14,2023 , there has been no progress. In the past, I have gone through this process with a different dealership, and it did not take nearly as long. It is important for potential buyers to be cautious and aware of these issues. More

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Best experience I've ever had purchasing an auto! Was a little apprehensive but it met all of my expectations. Was a little apprehensive but it met all of my expectations. More

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My husband and I bought a brand new 2023 Honda Accord over the weekend and we absolutely love it!!! My salesman, Aarsh, was extremely professional and friendly, also curteous of our time crunch. I would over the weekend and we absolutely love it!!! My salesman, Aarsh, was extremely professional and friendly, also curteous of our time crunch. I would recommend him any day, as well as our finance manager, Bob, who made us feel comfortable during the signing process and gave a quick and detailed explanation of our contract. I look for specific qualities in dealerships when buying a car, and Schaumburg Honda surpassed my expectations. Thank you for a wonderful experience! More

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