Robin Darby

Deliver truck on Tuesday morning. Ask if I would leave; only one diesel mechanic employed. Left vehicle, got call Wednesday that truck was identified via code. Cost about $2300. I app Ask if I would leave; only one diesel mechanic employed. Left vehicle, got call Wednesday that truck was identified via code. Cost about $2300. I approved. Call Thursday for update calls were not connected or returned by service. Received call and told the repair of the diesel exhaust tank required a “pipe” because original had a leak. Cost $500 but the pipe was not in GM’s world wide inventory. I asked, my truck was now not drivable because of the pipe. Answer was yes. I went to shop Friday morning and told the unavailable part was received the night before and my truck was on the rack being repaired. I called about 1200 and told the work was done and my invoice was next to be complete. Not hearing two hours later I called and sent to an unknown voice mail, left message expecting a call before 1700 that truck was ready to go. I called and spoke to a female employee who told me she would find out and call me back. She did not call, no one called. Did not receive call on Friday. Service was closed Saturday through Monday (Labor Day). Started calling at about 1000 on Tuesday and sent to unknown voice mail. Called back and ask to speak to Service Manager. I was connected with Jeff, later told it was Jeff Layton, he said he would get me answers. Shortly after I received a call from Josh who said he would investigate and call back, he did. Truck was ready by 1400 but due to severe traffic picking up on I565 I said I would be there tomorrow by 1200 and I did. I paid $+/-2800 plus $83 for using credit card. I picked up the bad parts and have question on how certain damage occurred to the pieces. I told Josh as I left not to expect me back into the Chevrolet department again. I was very disturbed by the actions of the employees. Satisfied that Josh resolve the issue. More

by rick.terrell Verified Customer Verified Customer

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I bought my 2025 Silverado at Lynn Layton in part because of the service team. That team is gone and service has been hit or miss since then (more misses). Two services ago I was advised to go somewhere el of the service team. That team is gone and service has been hit or miss since then (more misses). Two services ago I was advised to go somewhere else and the last one was 2 hour wait for an oil change. The current service team is new so plan to give them another try before I move on. More

by DWFREY644 Verified Customer Verified Customer

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The process was fast and easy! They had my work done in under two hours. Good pricing and simple process. They had my work done in under two hours. Good pricing and simple process. More

by austin67 Verified Customer Verified Customer

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I made an appoint for 9am on a Wednesday for a/c to get looked at. I let them have my truck till Thursday afternoon and nobody even touched my vehicle. My advisor, Robin, couldn’t give me any information a looked at. I let them have my truck till Thursday afternoon and nobody even touched my vehicle. My advisor, Robin, couldn’t give me any information about what was going on or anything. He was useless! I took two days off work for them to work on it or at least tell me what the problem was and they couldn’t even do that. Won’t be going back. No apology or anything. I guess that’s just the normal thing at Lynn Layton in Decatur. More

by Caleb Verified Customer Verified Customer

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Robin always does an excellent job and takes care of my vehicles. Won’t deal with anyone vehicles. Won’t deal with anyone More

by stuart.tanksley Verified Customer Verified Customer

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Service writer made appointment then two days after dropping off truck vehicle never touched. Would no answer phone or call back after leaving message. Could not tell me when vehicle would even be star dropping off truck vehicle never touched. Would no answer phone or call back after leaving message. Could not tell me when vehicle would even be started to look at. Took to other dealer had back the next day repaired. Worst service department around. Will not be doing anymore business with this dealership. More

by clarkfarmnathan Verified Customer Verified Customer

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Excellent Service, parts Department, sales staff and customer service. Excellent Dealership overall and why I keep coming back to buy vehicles and service for them....... customer service. Excellent Dealership overall and why I keep coming back to buy vehicles and service for them....... More

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I’ve been doing business with you all for years and I have never had the service like I had yesterday! I’m very pleased and I would like to thank the lady that assisted me with my service I’m very gratef have never had the service like I had yesterday! I’m very pleased and I would like to thank the lady that assisted me with my service I’m very grateful More

by Macurry62 Verified Customer Verified Customer

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I'm a service Manager at another dealership. We bring multiple vehicles to your facility a month. Always friendly. We bring multiple vehicles to your facility a month. Always friendly. More

by bill.marco Verified Customer Verified Customer

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Really fast service and friendly service would definitely recommend these guy's thanks to Jon recommend these guy's thanks to Jon More

by brat.laster Verified Customer Verified Customer

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