Robin Loney

When my wife finally said its time to get ride of the minivan. She said she wanted to get a truck. Im a Chevy guy, so naturally we choose a new silverado. With the painless process that we went through a minivan. She said she wanted to get a truck. Im a Chevy guy, so naturally we choose a new silverado. With the painless process that we went through at Kelowna Chevrolet, I didnt miss any work and was ready to go by the time i was off the clock that day. Robin our sales representative was so real, easy to deal with, no xx kinda guy. I felt like me and my buddy were just talking about new trucks. No push to buy. None of the "hey this is the upscale model" or "if you like that check this out!" We got what we needed for the price we wanted. Strait up simple. More

Report | Print

Robin and the team at Kelowna Chevrolet were awesome to deal with. I was having trouble getting numbers on my car but Kelowna stepped up. Robin was professional and courteous through the entire deal and a deal with. I was having trouble getting numbers on my car but Kelowna stepped up. Robin was professional and courteous through the entire deal and after. I live 7 hours away and had a limited window to pick up my new truck. He went above and beyond, coming in on his day off to finish and making sure I got the opportunity to drive it before signing the paperwork. He was personable from the first phone call and low pressure, never once trying to push me into a decision. Overall, if I need another Chevrolet I'll be taking to Robin again, it was worth the 7 hour drive to work with someone genuine and honest. More

Report | Print

Robin helped me buy a used vehicle when I had decided that I just needed something different. From a car to a Jeep, yes they had a good selection of most makes and models. After 3 test drives I made my c that I just needed something different. From a car to a Jeep, yes they had a good selection of most makes and models. After 3 test drives I made my choice, he also had great knowledge on how and where all the buttons where and showed me how to use them. I would strongly recommend Robin Loney and I’ll be back! More

Report | Print

Robin Loney and this dealership was the best and easiest car purchase I ever made. Robin arranged to pick up my two cars from Nanaimo BC for a trade for an old new car and stored it and delivered it to Rich car purchase I ever made. Robin arranged to pick up my two cars from Nanaimo BC for a trade for an old new car and stored it and delivered it to Richmond all the way from Kelowna with a new battery included. Even Al the delivery guy installed my license plate and helped us load the spare tires in are other car. This never happens in a regular dealership. %100 customer satisfaction and service! More

Report | Print

This dealership had a fun and positive environment. The free coffee and food were amazing when going through the process of purchasing a car. The free coffee and food were amazing when going through the process of purchasing a car. More

Report | Print

They were able to find a soultion to an issue we had, and make an awful situation better! make an awful situation better! More

Report | Print

Robin was great to deal with. We bought a new Equinox e.v. which had a small scratch on the back on the back. It ended up being repainted. The repair job and car rental were taken We bought a new Equinox e.v. which had a small scratch on the back on the back. It ended up being repainted. The repair job and car rental were taken care of promptly. He was always available to answer any questions and got things done right away.I would not hesitate to deal with Robin again. Paul Bulbeck More

Report | Print

Great salesman, he made it easy to get in and out with a new vehicle. new vehicle. More

Report | Print

Nice layout inside. Access off highway is easy to find. Friendly sales people and everyone else in the other departments. Access off highway is easy to find. Friendly sales people and everyone else in the other departments. More

Report | Print

Sorry, I have never left a bad review on anything in my life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is n life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is no star less than 1 unfortunately. 5 stars on effort to sell the car, very helpful, even brought the car an hour away for me to test drive. Kudos. Signed papers, then everything fell apart. Had some repairs that were in the works before I test drove, some repairs and upgrades worked into the final deal. A couple mechanical, a detailing and some window tint were supposed to be addressed. Swapped out the car for a loaner, they had the car for 3 days to get the work done..I drove an hour to return the loaner and pickup my car when they said it was ready. Was handed my key in service, no paperwork showing work done. Went to my car, nothing of the obvious items were done, car was as dirty as it was when I test drove it, the HUD module that was supposed to be replaced still didn’t work, can’t speak about the mechanical, no paperwork to show what was done..there were several other small issues, but worst of all the window tint was completely wrong. Immediately told my salesperson, who came and looked, he went to find manager..they both apologized and said it would be taken care of. Service dept was to call next morning. 5 days, no call. I got fed up and just made a deal for cash payout on repairs and live with it. Made an agreement, was told cheque would be couriered next day. Almost 2 weeks of chasing them, getting the run around and the pass-the-buck, was told the cheque was couriered a few days before. After 3 weeks plus, cheque came by regular mail. When I spoke to my salesperson about how displeased I was about the whole process, he got the sales Manager Trevor involved. After a lot of back and forth to try and find a middle ground to satisfy all my inconvenience, Trevor, without even offering so much as a car wash told me they would cancel the cheque, to return the car and we would cancel the deal. Threw a bunch of we did this, and that..but yes, they did the tint..screwed it up, they reimbursed me for the detail I had to pay for out of pocket first. Horrible service department, WORSE treatment if something goes horribly wrong. Probably a dozen dealership experiences or more in my life, buying new cars and used..hands down worst experience ever. Also believe the other reviews, don’t believe the “we don’t seem to have you in our system line”, I will be waiting for that brush off.. More

Report | Print