- KURTDJ300
Verified Customer
Great service. Always great working with Rod. He is very honest and will tell you what needs to be done to your car. Thanks Rod!!!
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- CBAR0153
Verified Customer
Not as friendly as it used to be. Service has gone way done since last year. Not sure I will be back to this dealership for service
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- LBROWN2100
Verified Customer
If i have any questions or concerns they ( all departments ) are 100% helpful and knowledgeable. My Thanks to all of you ! Keep up the great job 03/02/2021..
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Mar 03, 2021 -
Elhart Automotive Campus responded
HI! Thanks for highlighting our helpful and knowledgeable staff who helped make this such a great experience! We appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- nicole.lewis211
Verified Customer
Great service from Rod, especially given the incomplete and somewhat misleading info provided re: first 3 years routine maintenance free, at the time of sale. All is fine now, but I do suggest Hyundai clarify this language and ensure the promises match up with the factory recommended maintenance.
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Mar 02, 2021 -
Elhart Automotive Campus responded
Hi Nicole. Thank you for letting us know how we did. We appreciate your business and appreciate your feedback. I will be sure to share your comments with our management team. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- RJC
Verified Customer
Rod is always friendly and answers any questions you might have and car is done when promised. Would recommend Elhart service as a place to do business.
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Mar 01, 2021 -
Elhart Automotive Campus responded
Thank you for visiting Elhart Hyundai, we appreciate your business and the time you took to write this review! Rod is a valuable member of the team, thank you for recognizing him. Please return when needed and we will be sure to provide the same outstanding customer service. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- John McGeehan
Verified Customer
They got a urgent job done quickly and without an appointment. I was back on the road in under an hour. It can't always be like that, but I appreciated the attention.
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Feb 15, 2021 -
Elhart Automotive Campus responded
Hi John, The pleasure was truly ours. Thank you for the opportunity to earn your business with this urgent job. Customer service is what we value most and I'm glad we were able to really help you out. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- RLHUGHES
Verified Customer
Great service! The waiting room is comfortable and clean. I had to wait for about an hour and was able to access wifi and get work done.
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Feb 10, 2021 -
Elhart Automotive Campus responded
Hi, we are very happy to have provided you with such a positive experience and appreciate the opportunity to earn your business. I'm glad you were able to get some work done as well. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- MIKEHOOGERHYDE
Verified Customer
I left my glasses on the dashboard, I know I shouldn't have. When I got back to my car they slide off the dash, it would've been nice if the tech. driving my car would've been nice enough to put them back. Instead, they were buried and left in the side passenger under the seat. Take it easy on the turns, it's not the Indy 500, the tech must have really been taking the turns. Let's be a little more careful with other people's personal items and cars. I like to come up to Elhart, you all usually have good service.
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Feb 08, 2021 -
Elhart Automotive Campus responded
Hi Mike, Thank you for your feedback. We appreciate honest feedback to help us grow and give better customer service. Customer service is what we value most and I will be sure to share your comments with our Service Director, Frank Siebart and our service team. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Once again, we apologize for this experience. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
- BRITTANYTENBROEKE
Verified Customer
The dealership was good. The communication between coworkers and costumers not well. When scheduling my appointment they told me what they were going to be doing and failed to perform all services.
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- daniel.d.french
Verified Customer
Timely follow-up when parts where received for my vehicle. Friendly call to make the appointment. Welcoming on arrival. Offer of a ride to fetch lunch since the appointment was at 12pm. Complimentary exterior wash following the service.
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Feb 08, 2021 -
Elhart Automotive Campus responded
HI! What a wonderful review! We are so happy to hear that you received a friendly call when your parts came in, and was clean for you after your appointment! We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com