Rod Sutton

BLUF: low quality product, lying, low quality service department. But hey, everyone's nice about it, so 2 stars. Gave me a loaner for the last visit. Low quality product: Subarus used to have head ga department. But hey, everyone's nice about it, so 2 stars. Gave me a loaner for the last visit. Low quality product: Subarus used to have head gasket problems, now they have cam tower oil leak problems. Car 4 months old and less than 3,000 miles in to have engine pulled. Other customers had the same problem when I was in the waiting room. To maximize profit, dealer put the greenest tech on the warranty job without any experienced supervision; this is a major MANAGEMENT problem. Get car back, hear some clanks, pops and bangs in the drive line on the way home; engine over heats just as I'm getting home. Didn't bother fully filling the radiator or overflow tank. Repair (1), invoice given:Take back to dealer, "fix the radiator" by disassembling front of car and re-attach it. I don't even make it 1/2 mile and it's making driveline pops/clanks/scrapes Repair (2): NO invoice given: Fix the engine mounts, test drive, seems fine; but I get about a mile from home and it feels like someone is taking a sledge hammer to the engine. Coolant low again. Repair (3): NO invoice given: Return, they put the WRONG bolts attaching the engine to the torque converter. Take a test drive, seems fine. Inquired again about coolant check, "guaranteed to be fixed". Got home, it was low again. Service also lied about services performed. Engine ships with a 15208AA22A filter from the Japan factory. This "22A" filter is not available in the US market, only the JDM. Dealer stated 15208AA21A filter was installed as part of an oil change, but a 22A filter is still on the car; with same factory paint mark on it that I took a picture of before service. Suggestions: As to not waste people's time and KEEP customers, on big jobs maybe have a mentor/mentee relationship with experienced service techs so the job is done right. This is a MANAGEMENT problem, not a technician problem; don't take it out on them. When you state you do work, do it. Replacing an oil filter is the EASIEST thing to do service wise on these cars, yet it wasn't done, but you billed Subaru for it. Also learn to fill coolant. Give customers invoices for all services performed. I know what you're up to and made my own notes because you're trying to avoid something that rhymes with "yemen saw". I received 2/5. Even asked and was told "no invoice" when leaving without one being given. Of note: the express service advisers keep a dirty cabin air filter at their desk, then present it to customers as "their dirty cabin filter" and charge $55 for a $22 part that takes less than a minute to install. If you're going to pull this nonsense, at least hide the darn mock cabin filter from plain sight when you get out of your car to drop it off for service. Needless to say, this is my first and last Subaru; thanks to both the dealer and the manufacturer. I wish you all the best of luck, I'll never give you another penny. More

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2024 Crosstrek with obvious factory issue that the service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, nea service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, near the rims. According to their service manager, Subaru won't reimburse them for alignments because WV roads are bad. The excuse to not replace the tires, "They're soft tires so they wear out faster." The Subaru dealership in Lexington, KY said they'd be glad to do an alignment because the car is still under warranty. Unfortunately my son, who made the mistake of purchasing the vehicle here is over 5 hours away. Sales are based on service, not one and out the door philosophy. My family has purchased a total of 12 Subarus over the years. We are a Subaru family, but this has raised enough alarms and distrust that we're all now talking about Honda because of their commitment to service. More

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Greeted every time by a smiling friendly person. They are prompt.Clean facility with a great coffee bar They are prompt.Clean facility with a great coffee bar More

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We were very happy with our appointment. The oil change and tire rotation was very fast. Everyone was very friendly and the waiting area was very clean! The oil change and tire rotation was very fast. Everyone was very friendly and the waiting area was very clean! More

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They always make you feel welcome and are happy to explain what they are doing. I get in and out when I have my car serviced. explain what they are doing. I get in and out when I have my car serviced. More

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Drove in because my tire presser alert came on. They took care of the issue right away. My tires were low on air, they checked for leaks, filled the tires, and I was off and running in about 15-20 They took care of the issue right away. My tires were low on air, they checked for leaks, filled the tires, and I was off and running in about 15-20 mins. More

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Oil change & tire rotation was very quick, not a long wait time. Everyone there is very kind and caring. wait time. Everyone there is very kind and caring. More

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My service experiences, latest and historically, have all been first rate. Also, a wonderful vehicle. Crosstrek sport. been first rate. Also, a wonderful vehicle. Crosstrek sport. More

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Clean, courteous, accommodating, all over nice experience. Car maintenance is a must, so, it helps when it is a pleasant experience Thank you Subaru team experience. Car maintenance is a must, so, it helps when it is a pleasant experience Thank you Subaru team More

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Kind, courteous, and efficient sales and service staff. Great place to go! Great place to go! More

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