Rodney Roman

This is not about quality of work or friendliness of staff but stupid scheduling. When I had an oil change and noticed some dripping I returned to have it checked and they looked and could see a drip o staff but stupid scheduling. When I had an oil change and noticed some dripping I returned to have it checked and they looked and could see a drip on the oil cooler tube so a appointment was made to better evaluate and I was asked to plan on leaving a couple of days as they may need to order a part- no problem. Appointment was for 8 am on Wednesday and I took vehicle Tuesday afternoon to insure it was there early - Thursday afternoon I called and car had not yet been looked at but was next in line - called about noon Friday and still not looked at and told there were 3 vehicles ahead of it -asked to speak to whoever was in charge and they agreed to pull it in and take a look. Based on their review it appears to be just some spilled oil which they cleaned and they did add some dye in oil if it is not just a spill. Now I am ok with delays for parts but to establish an appointment and not have the vehicle looked at for two and a half days is ridiculous .i am new to the area have purchased a new vehicle here and had had several oil changes and like the setup and people -but guys don’t make appointments you can’t reasonably execute More

by pwzientara Verified Customer Verified Customer

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Everyone is extremely great. Answering all concerns you may have. Wait times are minimal. Would definitely recommend Answering all concerns you may have. Wait times are minimal. Would definitely recommend More

by Dawn.Hetzel Verified Customer Verified Customer

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Adriana greeted me immediately, was very professional. She worked with me on price & got the deal done to my satisfaction. She even gave me a car to drive while my new one was in transit. She was the best She worked with me on price & got the deal done to my satisfaction. She even gave me a car to drive while my new one was in transit. She was the best sale person that I have ever dealt with. Would highly recommend her and Victory. More

by tdg517 Verified Customer Verified Customer

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Unreasonable amount of labor costs vs parts and what was actual done. Almost 800.00 in labor and 200.00 for the part. Makes no sense actual done. Almost 800.00 in labor and 200.00 for the part. Makes no sense More

by Tina Verified Customer Verified Customer

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Everyone at the dealership were very nice, especially our salesperson, Audrianna, she worked hard to get us what we were looking for. Madison was also a pleasure to work with, the whole team made us feel ver salesperson, Audrianna, she worked hard to get us what we were looking for. Madison was also a pleasure to work with, the whole team made us feel very comfortable, not like just a sale like our local dealer. More

by jasonsegrest Verified Customer Verified Customer

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Good service, plenty of parts on hand. Quick turn around. Friendly people that are very helpful. Thanks. Quick turn around. Friendly people that are very helpful. Thanks. More

by megsmaddock Verified Customer Verified Customer

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Yes service was very good. Would recommend this dealership to family and friends, timely service, great service. Would recommend this dealership to family and friends, timely service, great service. More

by Brogers310 Verified Customer Verified Customer

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Very efficient and friendly service. I was happy with everything! Would recommend to friends to! I was happy with everything! Would recommend to friends to! More

by KIK55 Verified Customer Verified Customer

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They got me in and out quickly. The service department is great. I am very happy with them. The service department is great. I am very happy with them. More

by fletcherwj Verified Customer Verified Customer

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The only issue is that we were told they had our parts for 2 weeks before they were able to make the repair. They had the vehicle for over 4 weeks total, and it only had 200miles on it. We would have ra for 2 weeks before they were able to make the repair. They had the vehicle for over 4 weeks total, and it only had 200miles on it. We would have rather had the car we just leased rather than the base rental we ended up with... We only got updates when we called. Didn't get too many updates as we just waited and wondered. More

by evison918 Verified Customer Verified Customer

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