Rodney Summerlin

Poor customer service I've given this dealership several changes but from the very first time they just aren't up to Cadillac standards . I have a Cadillac SRX and a Escala I've given this dealership several changes but from the very first time they just aren't up to Cadillac standards . I have a Cadillac SRX and a Escalade ,I've always taken them to Thompson MacConnell which offer spectacular service but because I live closer to Jeff Wyler I decided to give them a try. First of all I always made appointments for my services I had one for a oil change I was there for two hours so something that shouldn't have taken that long, next time they broke something off our tires on the Escalade while it was there for oil change and they didn't want to take responsibility for it( they eventually did) , and lastly on my SRX the tire had a slow leak so my husband took it to another place just to have it checked out while there technician notice that the tires were put on wrong , I have different size tires on the front from back now Jeff Wyler was the last place I'd taken my car so I called them and talk to Joe and he did inform me that they had given me a wheel alignment which was part of an offer I had purchased I told him what had happened and he told me to bring it the car back but when I called my husband back the other place was already changing them around with a charge I called Joe back to ask for a reimbursement he told me I had to talk to the original service person who had helped me,now I'm at a Cadillac dealership I expect top of the line service Joe seemed so in bothered by what had happened I felt like he could have taken the money off the service that I had just paid for. I'm a business owner and I would always trip to make sure my clients r 100% satisfied not to mention that was a huge mistake. I feel like when u have a luxury car u expect more than the average service , I have Mercedes also and when I go to their dealer just to get a battery for my key fob they treat me like I'm buying a new car and so does Thomson MacConnell. My lesson is just because something is closer doesn't mean it better u may have to diver alittle farther for what you want and if you do go to Jefff Wyler run if u get Joe he is awful! More

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The 'Pain' of buying a new car wasn't painful this time We bought two new Kia Souls. My wife bought one and my son the other. The entire process can sometimes be very trying with trade-ins and getting the We bought two new Kia Souls. My wife bought one and my son the other. The entire process can sometimes be very trying with trade-ins and getting the best price possible. Not this time. I wasn't subjected to the usual high pressure. I told them what I was looking for and what I was willing to pay and Tania/Rodney made it happen. More

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