Roger Hensley

My experience that Jackie Cooper was phenomenal! Each person I interacted with was respectful and helpful. I never felt pressured. My sales person, Margus was great! I have already dealt with the s Each person I interacted with was respectful and helpful. I never felt pressured. My sales person, Margus was great! I have already dealt with the service department as well, and they are friendly and engaging and helpful as well. More

by Michelle Verified Customer Verified Customer

Report | Print

My spouse was in the market for a used truck and worked with Hunter as the salesman. There was a Silverado on the lot that we test drove and preferred over a newer option they also had available. After dis with Hunter as the salesman. There was a Silverado on the lot that we test drove and preferred over a newer option they also had available. After discussing it over lunch, my spouse completed a credit application and was approved. When reviewing the numbers, we were not satisfied with the monthly payment and asked if adding me to the application would improve or strengthen the approval. The response given was that it would not make any difference. Given my spouse works in car sales and I work in finance, we knew this answer was not accurate, and we chose to leave the dealership. Shortly after leaving, we were contacted by Hunter’s Sales Manager, Roger, who offered a 12-month, 12,000-mile warranty before our departure. During that visit, there was a communication breakdown that resulted in an interaction we considered unprofessional. Despite this, we continued our search elsewhere but circled back after speaking with Jesse in Wellston. Jesse understood our primary concern—getting to a specific monthly payment—and reached out to Roger to discuss it. After Jesse’s follow-up, Roger informed us that the dealership could meet the payment goal, and we agreed to return. Upon arrival in Tulsa, Jesse asked to see a different vehicle (a newer Silverado), but it wasn’t ready, so we proceeded with the original choice. When we arrived, Roger informed us of a change: the originally offered 12-month warranty would now be split—one year covered by the dealership, the second by us. This was acceptable, and while the monthly payment increased slightly, it remained within range. We were then directed to Hunter's office to provide documentation and sign preliminary paperwork. There was a long wait before meeting with finance (possibly Zac), who reviewed the payment details. At that point, discrepancies became apparent. The documents shown to us initially were presented quickly, and we didn’t analyze them thoroughly until we sat down in Finance. During the finance process, the payment presented was significantly higher than what had been previously discussed. Upon closer inspection, we discovered that the agreed-upon warranty coverage had been included in the sale price — effectively meaning we were financing a cost the dealership had originally agreed to cover. This amounted to a $2,394 discrepancy. Once we pointed this out, the finance representative acknowledged the issue and took both versions of the paperwork to consult with the General Manager and Roger. While the finance representative apologized and corrected the issue, no direct communication or apology was received from Roger. Given the nature of the mistake and the prior miscommunications, a direct acknowledgment would have been appropriate. Ultimately, we did purchase the vehicle. Finance handled the issue professionally once it was brought to their attention. However, the earlier interactions — including the attempt to roll a covered cost into the financing and the absence of follow-up from management — detracted from what could have been a smoother and more transparent experience. More

Report | Print

Margus as well as Roger were great! ! Very professional. Dealership was very clean and the service was outstanding. A great car buying experience and would highly recommend them to eve ! Very professional. Dealership was very clean and the service was outstanding. A great car buying experience and would highly recommend them to everyone!! Go in and ask for Goose!! More

by smithrandy48 Verified Customer Verified Customer

Report | Print

My wife and I were very pleased with the professionalism and courtesy provided by our sales representative, Hunter Garcia, as well as the sales manager and general manager of infinity! and courtesy provided by our sales representative, Hunter Garcia, as well as the sales manager and general manager of infinity! More

by bigern55 Verified Customer Verified Customer

Report | Print

Extremely helpful and friendly people that listened to what we wanted. Made the process easy. We would buy from them again. Mark Cox went above and beyond to help with our decision and answered all questi what we wanted. Made the process easy. We would buy from them again. Mark Cox went above and beyond to help with our decision and answered all questions and helped however he could, no matter how many times we came in looking he was still friendly. Thanks Mark! More

Report | Print

The team at Jackie Cooper Infiniti were incredibly friendly and helpful throughout the entire process. They turned what is usually a stressful and frustrating experience into a genuinely positive one. friendly and helpful throughout the entire process. They turned what is usually a stressful and frustrating experience into a genuinely positive one. I really appreciated how easy and straightforward they made everything. Highly recommend! More

by jasoncardoza Verified Customer Verified Customer

Report | Print

The Jackie Cooper Infiniti dealership is elegant with wonderful amenities that include a spacious lounge with snacks and a fun playroom for children. Mark Cox is very knowledgeable, helpful and unfailing wonderful amenities that include a spacious lounge with snacks and a fun playroom for children. Mark Cox is very knowledgeable, helpful and unfailingly kind. We definitely recommend buying your next car from Mark! More

by dogdocth Verified Customer Verified Customer

Report | Print

Mark was friendly and helpful with providing the details and vehicle. the finacial team also help give me a great deal with my pre-approval. and vehicle. the finacial team also help give me a great deal with my pre-approval. More

by cha.thang95 Verified Customer Verified Customer

Report | Print

I will never purchase another vehicle from this dealership as long as the current sales manager, Roger Hensley is there. I purchased a pre-owned vehicle that was in exceptional condition. I had new dealership as long as the current sales manager, Roger Hensley is there. I purchased a pre-owned vehicle that was in exceptional condition. I had new windshield wipers installed prior to leaving the dealership. When they returned the vehicle, the paint was noticeably damaged in the service department during wiper installation. The dealership and sales manager denied any responsibility. I had driven and inspected the vehicle on at least four different times prior to purchasing. Those paint damages were not present until it returned from the service department. I will be leasing or purchasing a new Infiniti by the end of 2025. However, I will make the trip to Oklahoma City to purchase from Bob Moore. More

by Lamar Banks Verified Customer Verified Customer

Report | Print

The people we dealt with were very friendly and helpful. Jon did a great job getting us the car we wanted. Jon did a great job getting us the car we wanted. More

by linda.nunemaker Verified Customer Verified Customer

Report | Print