Rolando Najera

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re so glad to hear that Kylee made your first car purchase a smooth and easy process. We're so glad we were able to accommodate by bringing the car you wanted to Lawrence! Congratulations on your first car, and if you need anything else, don’t hesitate to reach out! Enjoy your new ride!

Laird Noller Ford of Lawrence responded

Thank you for the feedback! We're happy to hear Ashton helped you find the right vehicle to match your needs. If there’s anything we can do to turn that 3-star experience into a 5-star one, we’d truly love to know—your satisfaction means a lot to us. Please don’t hesitate to reach out! Please feel free to share any feedback to customerconcerns@lairdnoller.com.

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We’re thrilled to hear that Ashton was able to make your car-buying experience a positive one and that you felt well taken care of. It's great to know he helped you find exactly what you were looking for without the pressure. We look forward to working with you again when you're ready for your next vehicle! Thanks for choosing Laird Noller!

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet expectations, especially during such an exciting moment as purchasing your 4Runner. We understand how frustrating and disappointing it must have been to feel misinformed and led along throughout the process. While we’re glad to hear that you’re enjoying the vehicle itself, we take full responsibility for the lack of consistent communication and the delays that negatively impacted your experience. That’s not how we aim to do business, and we’re actively addressing how we coordinate vehicle readiness and communication across our team to ensure situations like this are avoided moving forward. We truly appreciate your patience and hope you'll give us the opportunity to provide a much smoother experience in the future. If you have any remaining concerns or would like to discuss this further, please don’t hesitate to reach out to our customer care team at customerconcerns@lairdnoller.com we’d be happy to talk.

Laird Noller Ford of Lawrence responded

Tank you so much for sharing your kind feedback! We're so glad that you didn't feel rushed or pressured. Thank you for your business! We hope to see you again for your future automotive needs.

Laird Noller Ford of Lawrence responded

Thank you so much for your continued trust and support! We’re honored that you’ve chosen Laird Noller for your third vehicle purchase. It means a lot to hear you felt no pressure and that our team provided professional, friendly, and thorough service throughout the process. We look forward to helping you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback and congratulations on your 2024 Santa Cruz XRT! We’re glad you got a good deal and appreciate you choosing us, especially after traveling such a long distance. We understand the desire for more online support, and we always strive to assist our customers as much as possible remotely. However, due to the increasing risks of fraud and scams, there are certain steps and verifications we must complete in person to protect both our customers and our dealership. We truly appreciate your understanding and hope that your overall experience with the vehicle and our team has been positive. If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Laird Noller Ford of Lawrence responded

We’re sorry to hear that your experience after purchase didn’t meet your expectations. Your feedback is important to us, and we want to make things right. If you’re open to it, please reach out to our General Manager, Chris Charay, at ccharay@lairdnoller.com so we can better understand the situation and work toward a resolution. Thank you for bringing this to our attention.

Laird Noller Ford of Lawrence responded

Thank you for the amazing review! We're so happy to hear that our team made your car-buying experience smooth and enjoyable. It means a lot to know you’d choose us again — we’ll be here when you're ready for the next one!

Laird Noller Ford of Lawrence responded

We are always looking to improve any customer experience and take dissatisfaction seriously. Please reach out to customerconcerns@lairdnoller.com and provide details of your poor experience so we can improve and potentially assist you in reparations.