Rolando Najera

I worked with Kylee to get the vehicle I was wanting! We live out of town and one of their stores in Oletha had a vehicle I was interested in and they worked to get it to Lawerence for me to test drive. We live out of town and one of their stores in Oletha had a vehicle I was interested in and they worked to get it to Lawerence for me to test drive. They made buying my own first car very smooth. More

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Ashton did a great job on finding the right car to fit my personal and professional needs personal and professional needs More

by jonathanllacy Verified Customer Verified Customer

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Ashton was amazing to work with. I felt like he advocated for what exactly we were looking for and made sure we found it. I never felt like I was being forced into decisions like you I felt like he advocated for what exactly we were looking for and made sure we found it. I never felt like I was being forced into decisions like your stereotypical dealership experience. Will definitely be coming back to Ashton and Laird Noller when we are ready to get our next vehicle! More

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Horrible communication and lack of following though on the things they said they would do after they had the contract. I bought a 4 runner that had just been traded in and needed work before I took posses the things they said they would do after they had the contract. I bought a 4 runner that had just been traded in and needed work before I took possession. Instead of being honest about when it would be read and what was taking so long Ihad a sales man that would tell me he would check on it and then goast me. After several of these interactions I called the sales manager. That gave me another story that tha car would ready the next day. When I left him a voice mail the next day stating I would be there in a couple hours to get it he called me back saying that it was done but now had a seat belt alarm and that's why I couldn't get it that day. The next day the sales man actually called me back and said they had that fixed but still had get the windshield. So I don't know if the sales manager was lying or misinformed but it was almost 2 weeks before I got my 4 runner. I would not have been thrilled about but I would have a lot happier if they had just been upfront and honest with me about the repairs not getting started when I was told they would be instead of leading me on day after day. I do really like the 4 runner, but ruined the experience and took all the joy of buying it. More

by Jim Verified Customer Verified Customer

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Experience was perfect from start to finish. I wasn’t rushed at all and would recommend this dealership to anyone looking to purchase a New Ford at an incredible price! I wasn’t rushed at all and would recommend this dealership to anyone looking to purchase a New Ford at an incredible price! More

by kujayhawksgirl Verified Customer Verified Customer

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No pressure dealership! Every staff member was professional, friendly and answered all of our questions. This is the 3rd vehicle we have purchased from Laird Noller. Than Every staff member was professional, friendly and answered all of our questions. This is the 3rd vehicle we have purchased from Laird Noller. Thank you for the exceptional service. More

by Looplkb Verified Customer Verified Customer

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Got a good deal on a used 2024 Santa Cruz XRT with 15,000 miles. They would gave gotten 5 stars if they would have worked with me more online since I traveled 8 hours for the purchase. miles. They would gave gotten 5 stars if they would have worked with me more online since I traveled 8 hours for the purchase. More

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I’m not really impressed with how things were handled after purchase for the things that needed fixed! Jacob could had done a lot better! after purchase for the things that needed fixed! Jacob could had done a lot better! More

by heuertzdo Verified Customer Verified Customer

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The experience at Laird Noller Ford in Lawrence, Kansas was by far the best experience we have had in purchasing a new vehicle, the staff listened to what we were looking for in a new car and found a car f was by far the best experience we have had in purchasing a new vehicle, the staff listened to what we were looking for in a new car and found a car for us that is perfect. The ease in which every step was completed made this a great experience and when we need another vehicle I would not hesitate to return to Laird Noller Ford. More

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No, nada, nincompoop, never, no how, no way, not happening, no way in xxxx, now that’s twenty two words for you. happening, no way in xxxx, now that’s twenty two words for you. More

by AlT Verified Customer Verified Customer

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