Ronald Williams

Very frustrating experience with Big Star Hyundai. Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I was ready to buy that day if they would send me an out-the-door quote and emphasized I was in a hurry because a 10K manufacturer's incentive ended the next day and I had to drive 3 hours the next day to their dealership. I heard nothing back, followed up around 2:00 PM, was told something would be sent in a couple of minutes, followed up again after 3:00 PM, and received an all-caps response saying, “PUTTING SOMETHING TOGETHER RN.” Shortly after that, they sent a quote for a Hyundai Tucson instead of the IONIQ 5 Limited I had been asking about the entire time. I then complained about the wasted time and got a quick response saying, “okay let me look into it,” but then heard nothing further. What made this worse is that when my wife separately inquired and was even allowed to move toward placing a $1,000 deposit, the vehicle was later said to be sold after she repeatedly asked not to be bait-and-switched given that we had to drive three-hours to get there. Based on the conflicting responses we received, this raised serious concern about whether the vehicle was actually available when it was first represented to us. Very poor communication, poor follow-through, and not the way a serious dealership should handle ready-to-buy customers. More

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Thank you for help me to get a best deal for a vehicle for my son. for my son. More

by meolove Verified Customer Verified Customer

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My experience buying a 2026 Palisade from Big Star Hyundai was a complete disappointment. While my salesman, Ronald Williams, started out friendly, the rest of the process felt manipulative and decept Hyundai was a complete disappointment. While my salesman, Ronald Williams, started out friendly, the rest of the process felt manipulative and deceptive. They lowballed my trade at $24K (despite CarMax/TrueCar offers at $26.5–$27K), hid the real trade numbers by including tax credits, added unwanted extras like a $4,310 “Platinum Package,” and even extended my loan from 60 to 72 months without clearly disclosing it. To make matters worse, they failed to install my plates and told me I didn’t need a front plate in Texas — wrong. And unlike my previous dealer, no one explained a single feature of my new Palisade. I later discovered hidden add-ons like AppearanceShield and a prepaid maintenance plan I didn’t need. The AppearanceShield has no value on my matte finish paint, and Hyundai already provides complimentary maintenance. This dealership prioritizes profit over integrity. I will never buy from Big Star Hyundai again and strongly urge others to read every line before signing. More

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