Rosalba Garrido-Santana

My wife and I had previously leased a car from City World Toyota on Boston Road, and unfortunately, it was a horrible experience. As our lease was ending, we decided to give them another chance, hoping thing Toyota on Boston Road, and unfortunately, it was a horrible experience. As our lease was ending, we decided to give them another chance, hoping things had changed — but it was still the worst experience we’ve ever had at a dealership. We even tried the Toyota dealership in Yonkers; while it wasn’t as bad, the customer service still left much to be desired. Very hesitantly, we gave Fordham Toyota a try — and to our surprise, it turned out to be the BEST decision we’ve made. From the moment we walked in, our sales representative, Jaidy Cruz, went above and beyond to make us feel welcomed and comfortable. There was zero pressure from her, and she was completely transparent throughout the process. She actually listened to what we wanted, unlike other places that just try to upsell or rush you. We made it clear that we didn’t want any surprise fees (which we dealt with at City World), and she respected that fully — even making sure to relay it to German Flores in the Finance department. German was just as incredible — down-to-earth, friendly, and someone who truly made us feel at home. It was the first time we’ve ever encountered someone in finance who treated us like family. We told him we didn’t want our new lease payments to be too high and preferred to stay around where we currently were. Not only did he honor that, but he actually got our payments lower than what we were paying on our previous car — so much so, my wife was speechless (which says a lot!). What stood out even more was the atmosphere. The entire staff at Fordham Toyota treated one another with kindness and unity — something we’ve never seen at any other dealership. It felt like a true team, and that energy made the whole experience even more enjoyable. Thank you to the entire Fordham Toyota team for making this process smooth, honest, and truly pleasant. A special thank you to Jaidy Cruz for her exceptional customer service. You’ve earned our trust and our loyalty! More

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Fordham Toyota is a best team! Especially thank you Angel M and Manager Rosales for a great deal, they make us come back and get a car! Especially thank you Angel M and Manager Rosales for a great deal, they make us come back and get a car! More

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Excellent service thank you Angel Morel and Rosalba who help me throughout the process. ❤️🫶 love my new car. help me throughout the process. ❤️🫶 love my new car. More

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Los chicos de forham toyota me atendieron en mi primer carro fueron muy atentos, respetuosos y honestos sobre la situacion actual del mercado. Me ofrecieron trasnporte a mi casa hasta que pude recoger el carro fueron muy atentos, respetuosos y honestos sobre la situacion actual del mercado. Me ofrecieron trasnporte a mi casa hasta que pude recoger el mi carro el dia siguiente. More

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Thank you so much Issah Baba truly Recommend him excellent customer service He help me so much with my car approval he did an amazing job I really appreciate it excellent customer service He help me so much with my car approval he did an amazing job I really appreciate it More

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Very good explanation and , quick timing and deliberate with car sales and helping out very well with car sales and helping out very well More

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The people in the dealership are good but they treat you good just to get a sale. After they make the sale and you call to get in contact with the manager or the salesperson that sold you a vehicle it’s a m good just to get a sale. After they make the sale and you call to get in contact with the manager or the salesperson that sold you a vehicle it’s a mission…they always say “you can leave a message and I have them call you back” lies! You never get a call back the best thing to do it’s to do a pop-up. City world Toyota is better if you having problems you call will be answered and your problem would be resolved More

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Gracias a Fordham Toyota tengo una nueva Highlander. Mi situación fue complicada , nada fácil . Oscar fue paciente y busco todas las formas de ayudarme igualmente Kelvin Santos. situación fue complicada , nada fácil . Oscar fue paciente y busco todas las formas de ayudarme igualmente Kelvin Santos. More

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Me crédito no era muy bueno , no tenía mucho dinero down payment . No les importo , siguieron trabajando y me consiguieron mi Highlander Le 2021 . Estoy muy contento y satisfecho. Buen trabajo payment . No les importo , siguieron trabajando y me consiguieron mi Highlander Le 2021 . Estoy muy contento y satisfecho. Buen trabajo More

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The best service consultant I ver hadVery polite and The best service consultant I ver had Very polite and helpful and professional Nice and clean facility The best service consultant I ver had Very polite and helpful and professional Nice and clean facility More

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