Roy Casas

I purchased a 2021 Ford F-150 STX from this dealership( 10333 Katy Freeway Houston, TX 77024) and was told by the sales representative that the spray-in bedliner included a lifetime warranty and could be 10333 Katy Freeway Houston, TX 77024) and was told by the sales representative that the spray-in bedliner included a lifetime warranty and could be resprayed when it wears down. Recently, after 5 years I brought my truck in because the coating has become thin over time. I made the effort to prepare for the appointment, including removing my bed cover and even canceling work to bring the vehicle in. However, the service department refused to honor the warranty, stating it only applies if the liner is cracked or peeling. This is not what was explained to me at the time of purchase, and I was never provided written warranty terms clarifying these limitations. A bedliner typically wears down—it doesn’t just crack or fall off under normal use. I also spoke with Roy, who handles the bedliner work, but the request was still denied. This was a frustrating experience and feels misleading, especially considering the time and effort I put in based on what was originally promised. I hope management reviews how these warranties are explained and works toward a fair resolution. More

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Our salesman Roy C was very helpful, financing side was a quick and easy transaction. Great experience. quick and easy transaction. Great experience. More

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Working with Roy was a pleasure. He showed us three different versions of the Expedition we were looking for and there was zero pressure towards the higher priced version. Roy allowed us to make our c different versions of the Expedition we were looking for and there was zero pressure towards the higher priced version. Roy allowed us to make our choice on our own. Roy worked to get us all the rebates and perks I asked for. Will gladly buy from Roy Casas again! More

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met my needs and answered my questions. Roy was responsive to my needs! He worked with my on getting my financing right. He answered all of my questions and concerns. Roy was great! Roy was responsive to my needs! He worked with my on getting my financing right. He answered all of my questions and concerns. Roy was great! More

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JKM’s F-250 Enjoyed working with CARLOS and RICHARD. Knew what I wanted and what my deal was and they made it happen. Thanks guys for a painless experience. Jim Enjoyed working with CARLOS and RICHARD. Knew what I wanted and what my deal was and they made it happen. Thanks guys for a painless experience. Jim More

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The best sales experience!!! I can’t believe how easy and painless the process was. Everything was quick, I came in on a car I saw on the internet and the guys at Mac Haik made my I can’t believe how easy and painless the process was. Everything was quick, I came in on a car I saw on the internet and the guys at Mac Haik made my experience worth it. I’m so happy I bought my 2018 Mustang from Carlos he was Amazing!! Thank you again! More

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Felt like I got the run around. I knew exactly which vehicle I wanted to buy. On Mac Haik’s website is had a “no haggle” price. I told Roy I was coming out to look at the vehicle an I knew exactly which vehicle I wanted to buy. On Mac Haik’s website is had a “no haggle” price. I told Roy I was coming out to look at the vehicle and if I was as on the website I would buy. The next day I visited the dealership and Roy was not there. That was fine. I got handed off to Jason. We went to the storage lot and looked at the vehicle. It was as advertised. We went back to the dealership and that when Jason proceeded to tell me could not sell me the vehicle at the no haggle price from the website. He claims that upgrades had been done to the car. I told him I don’t care about the so called upgrades. I wanted the no haggle price. I went home. The next day I called Jason and told him the if they want to sell the car at the no haggle price I would bring a check today. 10 minutes later he texted me that we had a deal. I feel like they tried to game me for extra money. An advertised price is an advertised price. More

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Needs better customer service The beginning of my experience with Mac Haik Ford was less than satisfactory. The salesman that approached me didn’t seem too interested in selling an The beginning of my experience with Mac Haik Ford was less than satisfactory. The salesman that approached me didn’t seem too interested in selling anything to me. It was as if he already assumed he wasn’t getting a sale and so he felt like he didn’t need to put much effort forth. He didn’t lead the conversation much so there was several long pauses until I initiated more of the conversation. I came to the dealership for the exact car that I bought, so unfortunately he was going to get the sale regardless of his customer service. I love my vehicle, but he didn’t explain much to me. I had no idea how long my Sirius XM free trial would last along with many other questions regarding the functionality of the vehicle. I was dead set on getting a Ford Explorer though so that didn’t deter me from purchasing the vehicle. I figured I could just teach myself the ins and outs later. It just would’ve been nice if he was a lot more customers service oriented and acted like he was excited to sell me the vehicle. It wasn’t until the very end, after I signed all the financial documents, that he perked up and started smiling. It was disappointing to say the least. I will continue buying Fords, but I don’t know if I’ll go back to that particular dealership. Even the financial manager was a little rude when I was questioning the numbers and unsure about getting the extended warranty. I ended up walking out paying way more than agreed upon originally because they tacked on a few things and used my trade in to get me to the agreed upon price, even though I wanted to walk out with a certain price BEFORE my trade in was incorporated. That was my fault. I should’ve known. They were being sneaky. More

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Persistence paid off. I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife we I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife were about to close the deal in November at the credit union Roy calls and had what we wanted and even bettered the deal that we had. His persistence encouraged us to see what he had and glad we did. Perfect fit and thankful for his persistence. And the setting and atmosphere at that dealership was hands down the best I'd ever experienced. More

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Excellent Customer Service I experienced excellent customer service at this dealership and highly recommend buying a car here. I bought my first car here from Gary Randall and h I experienced excellent customer service at this dealership and highly recommend buying a car here. I bought my first car here from Gary Randall and he was so helpful. He assisted in my vehicle search, helping me decide which vehicle fit me the best. He gave us a very reasonable price and made the car buying process not stressful at all. I definitely recommend Gary! More

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