Roy Vimal

New Altima! Great Experience! Great Day! Yesterday I bought a new 2016 Altima! It is the 3rd one that I have owned over a 20 year period. They are great cars. So, purchasing a 3rd one was Yesterday I bought a new 2016 Altima! It is the 3rd one that I have owned over a 20 year period. They are great cars. So, purchasing a 3rd one was not unexpected, but I also looked at the Sentra, Versa, and Maxima. Initially, I did not expect to make a purchase. I tend to take my time - I like "car shopping" and doing test drives. I really like learning about the new models and their features. I have been to Campbell Nelson for services and have always had a good experience. I met Roy after browsing the car lot and then going into the store to look at the showroom. What great showroom! I was greeted by a very friendly person at the storefront door. Unlike some car stores, I truly felt no pressure to make a purchase and enjoyed my visit. After about an hour I left the dealership and went and had lunch and looked at the information Roy and David (John?) gave me. I came back and shopped again. I was met with the same friendliness. After test driving a used 2014 Altima and a new Sentra (a very neat car BTW....), Roy showed me a new 2016 Altima as we were talking about prices and financing possibilities. We took a new 2016 Altima out for a drive - it was awesome! Plus I loved the color and how it felt during the drive. Roy was a great passenger!.... He was also a great salesperson - very easy to talk to and never any pressure to make a decision. He is one of the best I have ever dealt with. We returned to the dealership and David O'Brien came out and did an assessment on my 2008 Altima. He gave a very good price and Roy showed me the Nissan financing promotion. What a deal! So, we started the paperwork. I met Matt who offered me insurance options and then Cecil for the financing process. Cecil was great! He throughly explained everything. It was a lot of information - there are so many options but he made it very simple to understand. Just prior to moving forward on the deal, I Roy offered me an opportunity to meet one of the business founders - Mr. Campbell. What an interesting and pleasant person! Truly a people person. At the end of the day, I drove off with a new Altima. But what really made it worthwhile was the experience. This dealerships' personnel are easy going and respectful and committed to answering all your questions. WWZ More

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Great experience All around pleasant, fair, low pressure, straight forward and easy car buying experience. Roy was a true pleasure to do business with. Would definitel All around pleasant, fair, low pressure, straight forward and easy car buying experience. Roy was a true pleasure to do business with. Would definitely recommend this dealership. More

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Best Auto Buying Experience Ever I searched the web when looking for a dealership to purchase a new auto. I saw that Campbell Nelson was very well reviewed and one of the things I re I searched the web when looking for a dealership to purchase a new auto. I saw that Campbell Nelson was very well reviewed and one of the things I read over and over was that people did not feel pressured. I called and met with Roy Vimal for a test drive. I am so glad I did! Roy knew everything about the Nissan Juke I was interested in. From the moment I walked in the front door, to meeting Roy, to the test drive, it was a relaxed, friendly and professional experience. I am happy to say that they went above and beyond to make my experience the best I have ever had when buying a car. I just got home with my 2015 Nissan Juke and I couldn't,be happier, it handles like a dream, and such a comfortable driving car. While there are Nissan dealerships much closer I shall be going to Campbell Nelson for all my scheduled maintenance and I look forward to doing business with them for many years to come. Thank you again Roy, Seth, Cecil, & Erick for everything. More

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Campbell/Nelson Nissan is THE best place to purchase a vehicle I have ever been. Roy Vimal is such a knowledgeable, professional sales rep. and he made this the easiest vehicle purchase I have ever experi vehicle I have ever been. Roy Vimal is such a knowledgeable, professional sales rep. and he made this the easiest vehicle purchase I have ever experienced. Roy made this an exceptional experience, from helping me get into the vehicle I wanted, to negotiating price (thank you Cecil & Bob), to making sure I understood the after purchase process. He made it a point to work out a time(at my convenience) to tell me & show me everything about my new 2014 Juke. I love this dealership and my new juke!!! I will tell all family & friends if they are in the market for a new or used vehicle to go to Campbell/Nelson Nissan in Edmonds,Wa. WHEN, NOT IF, I go to purchase another vehicle it will be through Campbell/Nelson of Edmonds. Love you guys & girls!!!! More

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Had a positive experience and look forward to the next opportunity to return to buy from this dealership again. Keep the good work and shine for the Lord, Jesus! opportunity to return to buy from this dealership again. Keep the good work and shine for the Lord, Jesus! More

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First off- I live 5 hours away on the Oregon Coast. When I saw that you had the exact Nissan Cube I wanted for a reasonable price, I called you guys. Roy was the one that answered the phone and it was a ple I saw that you had the exact Nissan Cube I wanted for a reasonable price, I called you guys. Roy was the one that answered the phone and it was a pleasant NO PRESSURE conversation. So I decided it was worth the long drive up to you guys. I met Roy and he was great-professional yet kind, did not pressure us or put on the "fake friend" then cash shark when it was time to buy. Even my wife liked Roy, and she usually doesn't like salesman- that says something. I would recommend your dealership for two reasons: 1.Reasonable pricing 2. Our experience with Roy Thanks Shawn Burge' More

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Never have I had such a divergent sales experience as I had at Campbell Nelson Nissan on January 11, 2014. I was assisting my daughter in the purchase of a new car and we had been visiting different dealer had at Campbell Nelson Nissan on January 11, 2014. I was assisting my daughter in the purchase of a new car and we had been visiting different dealerships in the Lynnwood area. I ask my daughter if she wanted to go to Campbell Nelson since I related my positive impression with its sales department when I bought a Versa five years ago for her sister. She had driven her sister’s Versa and she said she would like to test drive the 2014 model. My experience with the sales staff five years ago at Campbell Nelson was exemplary, professional and warm. On Saturday when we walked through the door, we were met by Salesman, Baron Makanvand. Right from the onset, Mr. Makanvand behavior was simply bizarre. He did not ask us our names, neither did he offered us water, tea or coffee. We sat down and he asked us what model we were interested in and we informed him that we wanted to test drive a Versa Sedan. He immediately started pushing the Versa Note. My daughter informed him she was only interested in the Versa Sedan. He wanted to start negotiating for a price for the car. I showed him an ad from Nissan Eastside that showed a price of $11,000. I stated that is where I would like to start negotiating. I informed him that Campbell Nissan was closer to where I live and that I bought another Versa five years ago and I like the customer service. I came back to Campbell Nelson due to my first experience and a sense of customer loyalty. I finally asked if I could get a cup of coffee. He said sure and directed me to the service department whereupon I stood up and went to get a cup of coffee. I did not expect Mr. Makanvand to get coffee for me, but I did expect an offer of a cup of coffee. After I return, I said we would like to take a test drive. He continued to try to negotiate. My daughter again said she would first want to do a test drive to see if she like how the car handle. If she did not like the way the 2014 Versa Sedan handled, she planned to check out the Ford Focus and the Mazda 3. So we did not want to waste time negotiating if she did not like the car’s handling. Mr. Makanvand continued to press us to negotiate. He imparted that he wanted to get us the best deal but any deal would have to be approved by his manager. He further stated that his commission on each car is a fixed commission so there was no impetus for him to try to sell the car at an expensive price or a lower price. I guess he said this statement to provide the appearance that he was representing our interest and that he would get us the lowest rate possible. I thought this statement odd. First of all, I thought it disingenuous on his part to make such a statement and secondly, I was taken aback because it showed that he had no loyalty to Campbell Nelson, his employer. What I came away with such a statement was that he was interested only in his own expediency to line his pocket with a fixed commission. His loyalty was only to himself and made himself appear like the stereotypical Used Car salesman. He continued to press us to negotiate and my daughter once again and politely explained she wanted to test drive first before negotiating. He ignored my daughter again and kept asking what I was willing to pay for the car. At that point I insisted on a test drive. He then left the table and went to talk to his manager. I do not know at that time what he related to the office manager. Unbeknownst to the manager, I heard the manager say not to give us a test drive. Mr Makanvand returned and told us that he was not going to give a test drive. I asked why and he just motion to the front door to my daughter and me. I again asked why and informed him I was thinking paying cash for the car and he replied “That does not make any difference”. He then feigned receiving a call on his cell and again rolled his eyes to the front door summarily dismissing us. That is when I decided I had enough of this rude, self-important, egocentric sleazy buffoon. My daughter said, “Let’s just leave!” Instead of heading to the front door, I turned around and went to the Office Manager. I asked the manager why he told Mr. Makanvand not to give us a test drive. He related that Mr. Makanvand told him that we wanted to test drive the Versa Sedan at Campbell Nelson, but were going to buy the Versa at Eastside Nissan. I informed the office manager that was not the case that we wanted to see want Campbell Nelson would offer us after we did the test drive. I did tell him we were also considering Eastside Nissan, but since I had bought another Versa from Campbell Nissan, I wanted to give Campbell Nelson first shot at us. He apologized and said he would request Mr. Makanvand to let us test drive the Versa. At this point I had enough of Mr. Makanvand’s rudeness and mendacity. I told the Office Manager I wanted another salesman. The Office Manager had another salesman, Roy Vimal, to assist us. What a night and day difference in customer service when comparing Mr. Makanvand’s self-absorbed disparaging demeanor versus Mr. Vimal’s professional and business-like manner. Immediately Mr. Vimal asked us our names and asked us to sit down. After talking to us, he went to retrieve some brochures on the Versa Sedan to give us. He returned and asked if would like some water, tea or coffee. He made us feel welcomed and respected as customers. He then stated his approach to customer service was akin to inviting someone to his home for dinner. We explained to him that we wanted to test drive the Versa Sedan before negotiating and he said “No problem, let’s go for a test drive”. My daughter and I took the test drive with Mr. Vimal. He pointed out a number of features of the car to my daughter as she was driving. He encouraged us to take it onto I-5 to test the engine’s pick-up when merging onto the expressway. We returned to the dealership, sat down and began to negotiate a price. Throughout the entire negotiating he was respectful and cordial. I traded in a 2001 Hyundai Sonata and received a generous trade-in allowance and after negotiating I asked for another $500 reduction and I would buy the Versa Sedan. He spoke to his manager and we had a deal. The entire negotiation took only 20 minutes. Throughout the entire negotiation Mr. Vimal was the consummate professional and worked with us for a price that made some profit for Campbell Nelson and I was feeling good about the evenhanded deal. I felt the deal to be a reasonable price for the car. I have purchase approximately 10 new cars in my life and I have to admit the experience with Mr. Makanvand is ranked as the poorest example of customer service I have ever experienced. I would not buy a pack of gum from this guy. He is a true neophyte at customer service and basic civil and courteous behavior to a customer. I have written this review not to have him terminate, but more to ask Campbell Nelson to provide him some remedial training in customer service, so that he can better hone his skills as a salesman, and thus represent Campbell Nelson in a more favorable and professional manner. Mr. Vimal, on the other hand, is an amazing salesman, possessing true negotiating skill, a true concern to represent Campbell Nelson in a positive light. On those rare occasions you have the pleasure to meet with an individual whose work ethic, loyalty and commitment to the job renews your faith in outstanding car salesmen. I must admit I did have a certain degree of Schadenfreude, since Mr. Vimal was able to pocket the “fixed commission” for the sale and Mr. Makanvand was left with nothing. Mr. Vimal possesses two attributes that are rarely found in a car salesman. He comingles his superb public relations talents with a very pro-active “can-do” attitude with a firm grasp of negotiation techniques and an innate respect for the customer. Praise is in order for his commitment to exceptional customer service and for possessing that rare sense of accountability that few employees have today. So if you are looking for an outstanding salesman with a pleasant and cordial deportment, someone with the determination to see a job through, and someone who is always willing to make that extra effort for the customer, you need to look no further. His integrity and professionalism will do any customer, (and ultimately to Campbell Nissan’s reputation), a great service. So if you plan to purchase a car, please ask for Mr. Vimal. You will not be disappointed. Mike B More

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Being new to US, I was stuck with limited options to buy a used car due to lack of good financing options (since I have no credit history). So I was working on a tight budget - spent more than 10 days doing a used car due to lack of good financing options (since I have no credit history). So I was working on a tight budget - spent more than 10 days doing my research and contacting dealers/private sellers. Finally I met Roy at Campbell Nelson who understood my concerns very well. Roy was extremely helpful in getting me the right vehicle with a clean history. I bought a used Honda Civic. It runs great! I got a second opinion from friends who drove it and suggested it was a good purchase. Overall I am very pleased with the experience and would recommend Roy to all of my contacts. The best part that I found out later was - Roy sold a Nissan some time back to my Boss who also recommended him! More

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My mission was to find a Mercedes SLK230 which I found on line. I contacted Cambell Nelson Nissan to inquire about the vehicle. Roy was the first sales person I spoke with and the rest is history. I had a gr line. I contacted Cambell Nelson Nissan to inquire about the vehicle. Roy was the first sales person I spoke with and the rest is history. I had a great experience purchasing this vehicle. Roy was very helpful and knowledgeable about the vehicle. He was very pleasant and accomodating. I would definitely reccomend this dealership to friends and also will definely be a repeat customer. More

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The team have received our visit with a great professionalism, they have answered our questions with a lot of clarity and patience, they have advised and guide us with a lot honesty, Special tha professionalism, they have answered our questions with a lot of clarity and patience, they have advised and guide us with a lot honesty, Special thank for all the efforts were provided to facilitate my loan, that won't be achieved without the high level of commitments provided by this great team. Thanks to Roy, Travis and Cecll and all other who have helped me to lease my wonderful Altima Thank you Amin Aljaberi 1225 183rd st. SE Bothell. WA 98012 469.363.9590 More

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