Rudy Jauregui | Page 2

Donna is knowledgeable and patient. She takes the time to explain the process and help with everything. Thanks for everything She takes the time to explain the process and help with everything. Thanks for everything More

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My 2024 Sierra 1500 has and issue with the sound intermittently not working; I had a different dealership service department look at my truck on three different occasions, they insisted it was a sof intermittently not working; I had a different dealership service department look at my truck on three different occasions, they insisted it was a software update. After repeatedly telling them it was deeper issue, they stopped communicating with me, and on that rare time they did, they were simply rude! I proceeded to take my truck to Tillery GMC in Los Lunas, I spoke with Rudy and he assured me he would find and correct the issue. He also stated that it may not be an overnight fix, so for me to be patient. Soon after I met and spoke with Fred who was also looking into the situation. After a few attempts, the issue was in fact discovered AND fixed. Throughout the entire process, both gentlemen were in constant communication with me, they kept me updated on the progress and possible timeline for a fix. The day my truck was ready, I was running late from work, Rudy stayed after closing hours to ensure I was able to pick up my truck, and he explained and went over all the work done. The staff at the Tillery Dealership Service Center in Los Lunas, particularly Rudy and Fred are two of the most professional and courteous people in the industry; I highly recommend taking your vehicle's to them if in need of highly skilled folks. Thank you gentlemen for all you do to keep us on the road... keep up the excellent work! More

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They went out of their way to help me with my Encore I will highly recommend Tillery and Donna will highly recommend Tillery and Donna More

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I am very happy to report another positive experience with my recent preowned vehicle purchase at Tillery GMC. Management and staff at Tillery are extremely polite and very customer oriented making the o with my recent preowned vehicle purchase at Tillery GMC. Management and staff at Tillery are extremely polite and very customer oriented making the overall experience awesome. Special kudos to Dan and Donna who are exceptional professionals that are truly dedicated to serving their customers! I highly recommend Tillery GMC! More

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Donna was very friendly and responded quickly whenever I had a question. Everyone that I encountered was very professional and able to help me with my purchase of my vehicle. I had a couple of issues with t had a question. Everyone that I encountered was very professional and able to help me with my purchase of my vehicle. I had a couple of issues with the truck and I’m working with the dealership to get them resolved. In-process. More

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This is the most helpful dealership that I have ever been to. The entire staff were very kind and helpful, from the sales people to the finance department to the service department. to. The entire staff were very kind and helpful, from the sales people to the finance department to the service department. More

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Donna, Donna, Sweetest, best sales person I have ever dealt with. Service Dept. was great. dealt with. Service Dept. was great. More

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I tecently took my vehicle to the service department as i was having what I thought was a problem with the transmission and also to have the steering wheel centered and approved a front end alignment after 7 was having what I thought was a problem with the transmission and also to have the steering wheel centered and approved a front end alignment after 7 days there was informed that this was normal and that there was a service bulletin describing the problem which i am now satisfied with answer but cannot understand why they took so long to figure out the problem when all that was needed was for the mechanic to drive it So when i picked vehicle and drove it the steering wheel is still off center and now drifts to the left which was not happening before the alignment si returned to the service department and explained to the service writer what was happening and right gave me the excuse that wad the the uneven roads and also cause roads wet but he stated that it needed to rechecked and than came the same story I hear that ate so busy and short handed it would best to take it the following Wednesday or Thursday More

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These guys and gals are great. No pressure, no BS and great service after the sale. Our family has purchased six vehicles from them now and will continue to do business with the. No pressure, no BS and great service after the sale. Our family has purchased six vehicles from them now and will continue to do business with the. As long as they keep this model of business. More

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Excellent service. Above and beyond what every other dealer offers. I will be a repeat customer. Above and beyond what every other dealer offers. I will be a repeat customer. More

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