Rudy Russo

Brought my car in for a set of new tires and rear brakes. I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could clean I thought… a closer look turns out they had scratched multiple rims and one run had 2 chips to it like they had been hit with a tool of some sort in the process of completing the service. I addressed this before l acing calling the advisor Ruddy back out to look at my findings. He went back inside to supposedly notify the service manager. It took him so long to come back, I went back inside myself. At this point I’m told the manager was with a customer and he’d view their cameras to see what happened when he “gets a chance”. Now I’m upset because this is not a simple curb rags but a nice size chunk in my rim. After seeing my frustration Ruddy then tells me the service manager is not on the premises and that he’d cal me later after he returns. Which was a lie bc he-Ruddy and another associate had already told me he was with someone. The assistant manager then comes out to basically tell me the chip was already there and was a rock chip. The size and depth of the chip was not even consistent with a rock flying and hit a rim. It was done by a mechanical tool. The next day Ruddy calls to tell me they will have their rim repair guy take a look and assess the damage and call me back to bring the car in. Obviously admitting they did the damage! A week passes he never calls back so I call him. He again says let me get back with my manager and I’ll call you back within the hour. Ok fine. Here it is 3 days later and I have not heard from anyone! I tried to give the time to correct the issue before writing a review but they continue to drop the ball. I will not be returning or will I ever recommend this Carey Paul Honda to anyone! I have spent THOUSANDS of dollars with them for this type of service. Not to mention on two occasions they were supposed to rotate my tires and lasted the service but didn’t complete the rotation. I knew this because one of my tires had a distinct white mark on the inside and I used that as a marker to check each time. They’ve hired some new kids to work on servicing our cars and all they do is horseplay while customers are waiting 4 hours for simple services. Carey Paul Honda just lost a 5 time Honda owner’s business and about to be 6 with the purchase of my graduating sons new Honda we are in the market for. Then on top of that, they intentionally don’t send their service review email when there’s a problem. But, I’m submitting this review everywhere I can find, so that people will know not to come to here. Do better!!! More

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Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the customer service here is trash. Shoutout to the service guy who answered and took a huge sigh on the phone when he initially picked up… i understand people have bad days but we need to know when & where to express that energy. Note: Dont sign up for extended warranty… especially if you have to be somewhere at 9am & the SALES TEAM does not arrive until 9am… imagine needing a service but the sales team needs to be present for it… xxx is this. Lucky i cant leave 0 stars. More

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