Russ Andrews | Page 2

I have been dealing with King Hyundai (Russ)for about 10 years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and no years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and now finally to the Calypso Red 2022 Santa Fe ($30K) that my wife absolutely loves. Well we leased this vehicle on 7/12/21 and within the first week realized there was a heavy chemical odor coming from the interior. No problem we took it back and was told they would do an ozone treatment to remove the odor. We picked up the car a few days later only to find the chemical odor was gone and now the car wreaked of a Bleach/Hydrogen Peroxide stink that was so potent it actually gave my wife an Asthma attack. We were told to drive the car with the windows down and park the car with them down also. As stupid as that sounded in Florida (100 degrees) I did it and the stink never went away. I took it back again and was told they would shampoo the insides to get rid of the odor. By this time we have owned the car for a month and my wife has only been able to drive it once. Well the shampooing never fixed the problem and when my wife broke down in tears at the dealership that her perfect color SUV was not safe for her to drive due to her being Asthmatic and she couldn't sit more than 5 minutes in the vehicle without having breathing problems. At this point the vehicle became a health hazard to the driver and there was no way she would be able to drive it so what does the dealership do about it? They had the audacity to tell us that they can put us in a Kona ($24K) that costs $6K less for an additional $2K down and $100 more a month. WTH did I just hear? This was their solution, and they were not willing to do anything else especially for a long time faithful customer like us. They tried to sell us another vehicle and charge more money instead of trying to help solve the problem at hand and call it for what it was "A Lemon". I have never seen a dealership sink so low to lose a customer in such a way. My wife loves her Santa Fe, that's why she bought it and these xxxxxxxx want to make money off this defected vehicle and sell us something else that costs less for more money. Makes no sense and now we are totally disgusted for the lack of responsibility they are taking on this case and are willing to let my wife drive a vehicle that may eventually end up sending her back to the hospital. Buyers please be weary, contact me for further info we will be happy to share all the stress and turmoil this has caused us, I guess they really don't care about their long term customers any more. They won't even reach out to text us and say sorry or that they will try to work something out, nothing. I guess now we take it to the next level and see how that works out. Update: I took my own Tucson to North Fort Lauderdale Subaru and dealt with Mohammed, best experience ever. We will never deal with King again. Lets not even get started on the $691 refund they are refusing to give back to me or a service contract that was never used. Just be careful guys they are not out for your best interest. More

Report | Print

I really don't recommend this dealer, I went through one of the most embarrassing situations of my life, I spent 4 hours for nothing, I went with my wife to buy a 2022 tucson, I gave all the information to of the most embarrassing situations of my life, I spent 4 hours for nothing, I went with my wife to buy a 2022 tucson, I gave all the information to finance the car, and the answer I got was that I had been approved to do the financing, I put all my things in the new car, and after another hour the finance manager said that I could not be approved in the car, I never thought about going through a situation like this, I lost 5 hours of my time for nothing, the car would be for my wife and ward was practically already in the car, when the finance guy said he didn't have the approval, I'll never go back to that place, I'll call the custom service and talk to the customer of the brand is treated like garbage, I really don't recommend this dealer to anyone! More

Report | Print

This dealership has been incredibly helpful, from Carol who assisted me to the gentlemen that did all my repairs in the service department and who was also very honest and fair. I highly recommend King Hyu who assisted me to the gentlemen that did all my repairs in the service department and who was also very honest and fair. I highly recommend King Hyundai!!! More

Report | Print

Extremely Satisfied Robert was excellent . On time , courteous, professional. I have dealt with many service advisers in my time and he is tied at the top with one oth Robert was excellent . On time , courteous, professional. I have dealt with many service advisers in my time and he is tied at the top with one other. More

Report | Print

oil filter tire rotation car wash. Thanks sergio.Service was fantastic. in and out in less then 45min. with car wash.. ill be back in a couple of months. stay tuned. Thanks sergio.Service was fantastic. in and out in less then 45min. with car wash.. ill be back in a couple of months. stay tuned. More

Report | Print

PURE EXCELLENCE I have been taken care of by the best Sergio of the service department continues to meet and exceed my expectations! Thank you for employing great p I have been taken care of by the best Sergio of the service department continues to meet and exceed my expectations! Thank you for employing great people like Sergio! I have had the opportunity of dealing with sales,finance and service at this dealership and I give you FIVE STARS! More

Report | Print

THE DEAL OF A LIFETIME! I want to thank everyone involved with the sale of my new Genesis G70 . From the sales man to the finance guy to the guy in the back office. The servi I want to thank everyone involved with the sale of my new Genesis G70 . From the sales man to the finance guy to the guy in the back office. The service manager To the GM ! I want to thank you all for a pleasurable and pleasant experience. Keep up the excellent work! More

Report | Print

Pleasant Experience with both sales and service. Russ Andrews sold me my G80. We had agreed on the terms by telephone. When I arrived the car was as advertised, clean, full of gas and had a new batte Russ Andrews sold me my G80. We had agreed on the terms by telephone. When I arrived the car was as advertised, clean, full of gas and had a new battery. The entire process was done quickly and done very professionally. Would also like to add that Sergio in service helped my wife and I with a battery problem with the car and stayed late after his work day had ended to arrange a loaner car for us and take ours in for service. Was a Saturday and we had to get a flight from Miami to Brazil. He saved the day!! I am impressed with King and all the employees. Well done!! James Whittington Captain for American Airlines More

Report | Print

Convenience with Plus! I want to say want a great service Genesis has to have a loaner dropped off and your car brought back when you get scheduled service. For the custome I want to say want a great service Genesis has to have a loaner dropped off and your car brought back when you get scheduled service. For the customer it is effortless and a great convenience. Thank you King Hyndai Genesis for taking such great care of your customers. P.S. I love love love my Genesis. More

Report | Print

Best Customer Service Ever This is my 4th Hyundai Elantra, all of which I’ve bought or leased from Sig Buster. He’s the reason we keep coming back. The man is customer service p This is my 4th Hyundai Elantra, all of which I’ve bought or leased from Sig Buster. He’s the reason we keep coming back. The man is customer service personified! We trust him and he’s never “steered” us wrong! More

Report | Print