Russell Sartin

Worst experience ever! Feel like this is borderline criminal behavior from service department. I've told so many people about my experience and no one believes I was treat Feel like this is borderline criminal behavior from service department. I've told so many people about my experience and no one believes I was treated fairly. Maybe the charged battery that could crank the vehicle was really not able to process my recall, but no one I have spoken to thinks that sounds right. The dealership then threatened to charge me diagnostic fees and 500 for a battery even though I went in for the exploding battery recall. Wasted days of my time and hundreds of dollars before going to another dealership for help. I never intend to use this dealership again. More

by bsburch Verified Customer Verified Customer

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The person who rotated my tires forgot to adjust and check the pressures afterwards. Therefore, when I got home, I saw my front tires read' low pressure'. The front pressures were 45psi and should have check the pressures afterwards. Therefore, when I got home, I saw my front tires read' low pressure'. The front pressures were 45psi and should have been 55psi. The rear should have been 45psi, but were instead at 55psi. Of note, on the inspection sheet, it read all my tire pressures were 40psi. More

by drn2b8 Verified Customer Verified Customer

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Customer service is very friendly and communicative throughout the process. Glad they are there to help! throughout the process. Glad they are there to help! More

by elisen12 Verified Customer Verified Customer

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Extremely poor customer service, incompetent mechanics, Started a job and did not finish, had to tow truck to another shop. Will never use this place ever again mechanics, Started a job and did not finish, had to tow truck to another shop. Will never use this place ever again More

by mpb12232000 Verified Customer Verified Customer

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It would be nice if they had car's available for when have to leave vehicle for a few days have to leave vehicle for a few days More

by radtwins15 Verified Customer Verified Customer

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My Jeep 2010 Wrangler anti-lock break failure issue was not fixed. The dealer failed to fix the problem. not fixed. The dealer failed to fix the problem. More

by gerard.thomas124 Verified Customer Verified Customer

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I recently had my vehicle serviced there and according to the “checklist” all my fluid levels were good and my tires were fine. Prior to dropping my truck off for service I already knew I had a nail in my dr the “checklist” all my fluid levels were good and my tires were fine. Prior to dropping my truck off for service I already knew I had a nail in my driver rear tire, my def fluid, and wiper fluids were low. So I have no faith they even checked More

by raynegranger Verified Customer Verified Customer

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timely and efficient They kept me updated the the way that I asked them to. that I asked them to. More

by rgautreaux Verified Customer Verified Customer

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Purchased a 2020 Wrangler with 19,000 miles on it when purchased dealership said they would correct the paint issues with the corrosion that the factory was aware of was a defect. when I went to question purchased dealership said they would correct the paint issues with the corrosion that the factory was aware of was a defect. when I went to question it they said no problem bring it in will send to the body shop and see what was necessary to be done. I asked if there was any time sequence involved in this paint repair that was promised when we purchased a vehicle they should know whenever you get a chance. On two different occasions I ask about the paint situation and could someone just make a determination so I can make arrangements to get it to the shop. This is a work vehicle that we use every day so it’s inconvenient to be out of the opportunity to have it available now the dealership says it passed the time of the repair of the paint just my two cents will not buy another jeep from them and we’re looking for another one now for myself, this one was my wife’s company car More

by captmob Verified Customer Verified Customer

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Always good courteous service with fair price. Been relying on them for years. Keep m2013 jeep in good order Been relying on them for years. Keep m2013 jeep in good order More

by jsabatier1 Verified Customer Verified Customer

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