Russell Tambourine | Page 38

Wasted my time with a “customer requested” Multi point inspection when I never asked for it, and hassle to have to bring car in for a warranty part they could have ordered and installed in one trip inspection when I never asked for it, and hassle to have to bring car in for a warranty part they could have ordered and installed in one trip More

by RDEMSKI Verified Customer Verified Customer

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The level customer service was second to none as they told me what I could expect from end to end told me what I could expect from end to end More

by Flournoybb Verified Customer Verified Customer

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Disappointed in customer service skills of your service department. Very slow and unhelpful if your assigned service person is unavailable. And when available, they arrive to work late so the customer h department. Very slow and unhelpful if your assigned service person is unavailable. And when available, they arrive to work late so the customer has to wait even longer. Do not feel valued at all(as Gettel puts it). More

by DJSAK1 Verified Customer Verified Customer

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I took my car in for a factory recall issue upon receiving a notice from KIA. This issue was mentioned to Gettel KIA when I scheduled my service appointment. I also had Gettel do an oil change and 1 receiving a notice from KIA. This issue was mentioned to Gettel KIA when I scheduled my service appointment. I also had Gettel do an oil change and 12 point inspection service while I was there. When the car was returned to me the interior was filthy with greasy smudge marks all over the door panel and center console left by the service tech. I was also advised that I would need to return to have the recall item serviced because the recall parts were not in stock and needed to be ordered. xxx ! - that's what Gettel was scheduled to fix in the first place. Seems like they should have had the parts there to provide the recall service before I arrived. More

by larrycolton Verified Customer Verified Customer

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The employees are friendly. My car was ready in no time! I have no complaints! My car was ready in no time! I have no complaints! More

by hunterdominique44 Verified Customer Verified Customer

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Friendly service was completed in timely manner nice waiting area would recommend highly to anyone waiting area would recommend highly to anyone More

by JUDITHDRABIK2 Verified Customer Verified Customer

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Everyone there was helpful and very kind. I was sitting outside on the curb and one of the gentlemen brought me a chair and a bottle of water. Great guys that work there, always go above and I was sitting outside on the curb and one of the gentlemen brought me a chair and a bottle of water. Great guys that work there, always go above and beyond! More

by VALI_TORRES Verified Customer Verified Customer

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The temporary set up was comfortable and nice. Matt was easy to work with. Thanks. Matt was easy to work with. Thanks. More

by dlsstar Verified Customer Verified Customer

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Always transparent about service needed and pricing. Always willing to help space out things and prioritize for my budget and time I have. Friendly, knowledgable and helpful. Always willing to help space out things and prioritize for my budget and time I have. Friendly, knowledgable and helpful. More

by KETCHUM.KELSEY Verified Customer Verified Customer

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My service advisor Russell did a great job I was in and out in one hour. Car rides like it’s brand new. out in one hour. Car rides like it’s brand new. More

by PHILRAS Verified Customer Verified Customer

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