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63 Reviews of Rusty McDonald
Verified Customer
July 03, 2023
This will be lengthy. My experience with Lynn Layton was very poor. I was at the dealership to pickup my new 2023 Ford Lightning and trade in my 2017 Dodge 1500 4x4. My po My experience with Lynn Layton was very poor. I was at the dealership to pickup my new 2023 Ford Lightning and trade in my 2017 Dodge 1500 4x4. My poor experience all came from the appraisal process. Outside of the used appraiser and appraisal process, the rest of the transaction was smooth. The appraiser look at my vehicle and said he had bad news. He stated my 4 wheel drive was not working and could only give me $17k for my trade in, but if it was working he could've given me $21k. I told him I didn't agree that the 4 wheel drive wasn't working and that they would have to give me a couple of days to work with the Dodge dealership to verify this. Both the sales person and the appraiser did not like that I wanted to cancel the transaction to get the 4 wheel drive verified. The appraiser even stated since it was June 30th if I even waited one day that my truck value would go down and he wouldn't be able to offer me the $17k because the new used values come out on the 1st of every month. Seemed like they were strong arming me to push forward with the transaction. I told them I've never had a problem with the 4 wheel drive and use it every time I pull my boat out of the water so I knew it worked. Fortunately the Dodge dealership is just down the road so I took my truck to them. The Dodge dealership was friendly and had a mechanic hop in the truck. The mechanic drove a few feet and immediately said there is nothing wrong with the 4 wheel drive. I should mention that I told Dodge that Lynn Layton was appraising my vehicle as a trade in and both the mechanic and the service manager laughed and said they were trying to pulling one over on me because the 4x4 is fine. I call the sales person back to tell him Dodge stated there was nothing wrong with 4 wheel drive. The sales person asked me to come back to Lynn Layton and he would take a look. This is the sales person not the appraiser person. I get back to Lynn Layton and he jumps in the driver seat and I jump in the passenger seat. He commences on driving and going through the different ranges of 4 wheel drive. He puts it in 4 low and you can easily tell the 4 wheel drive is engaging. So we pull back up to the main entrance of Lynn Layton and go in. At this point I'm under the impression we are all good and they now agree the 4 wheel drive is working. I was wrong. Let me introduce you to the guy only known as the one with the limp because I didn't catch his name. As soon as we get back into the dealership he states that he talked to the Dodge dealership and they said it was an actuator. I immediately said "are you kidding me, I just came from the dealership and they are laughing their xxxxx off at this because there is nothing wrong with the 4 wheel drive." The guy with the limp didn't have much to say after that. The appraiser wasn't convinced either. He needed to take another look and wanted to take the truck to the back of the lot where there is gravel to see if he could get the tires to spin. I stated "if you're doing that I want to watch" because at this point I have no faith they are being trustworthy and would in no way take their word for it at this point. The appraiser puts it in 4 low and the tires don't spin. He said "see I can't get the 4 wheel drive to engage". I said put it in 4 high and the sales person said turn the TCS off. I peaked in the window to verify it was in 4 high and TCS was off. I said floor it. The appraiser floors it and all 4 wheels kick up dirt. The sales person and I agree it's working. Even after this the appraiser had two of his mechanics get in the truck and verify as well. Both mechanics agreed it's working. I would've been out $4k if I didn't question the appraiser. This is the reason why dealerships get a bad rep. I will not buy another vehicle from Lynn Layton nor will I recommend the dealership to anyone I know. Review would be longer, but I'm limited to 805 words. More
by AMEYERRUS
Other Employees Tagged: Ryan Elliot (did great and review should not reflect negative on him), David Barnes (appraiser who lacks knowledge), Guy with Limp (untrustworthy)
June 08, 2023
The team at Lynn Layton is easy to work with and always provides great service. provides great service. More
by STEVEANDPATTY
Other Employees Tagged: Joe Miller
June 19, 2021
I am very happy with the service I received. The employees are helpful and the service is very fast. I continue to go back to them. employees are helpful and the service is very fast. I continue to go back to them. More
by alippitt
Other Employees Tagged: Brian Presley, Joe Miller, Jim Rohr , Skylar
March 23, 2020
verry accommodating I was just shopping around and not planning on purchasing a new truck that day, but Rusty made me a decent deal so I made the trade. I was just shopping around and not planning on purchasing a new truck that day, but Rusty made me a decent deal so I made the trade. More
by Csmit3
Other Employees Tagged: Rick Stackhouse
January 11, 2020
Great buying experience! I had been shopping for a Ford Ranger on the internet. I called the dealer and spoke with a salesman named Rusty McDonald. He worked with me I had been shopping for a Ford Ranger on the internet. I called the dealer and spoke with a salesman named Rusty McDonald. He worked with me and management to get me a GREAT deal. We actually made the deal over the phone without me seeing the truck in question. It was a loner vehicle with 5,500+ miles. Though it was slightly used, the truck exceeded my expectations. It was well worth the 115 mile drive to get it. Highly recommend this dealer and Rusty McDonald. More
by careycarnathan
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