Rusty Wallace

From the moment I walked in I felt welcomed. Tony and Doug Diamond made sure i got the car I wanted and was looking for. I have never been to a dealership that everyone was so professional and a Tony and Doug Diamond made sure i got the car I wanted and was looking for. I have never been to a dealership that everyone was so professional and attentive. They both made the process so easy and smooth. At no point did I feel rushed. Fendy paradon was also amazing. He made sure he took his time explaining how my car works and all the perks I have. Overall my experience was great! I plan to go back for any vehicle concerns and refer as many people as I can. You guys rock! More

by TAHNEEFELIX Verified Customer Verified Customer

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The dealership was excellent, and very supportive of our review of trim and models. Making our final decision less stressful. review of trim and models. Making our final decision less stressful. More

by HKEELEY99 Verified Customer Verified Customer

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Very clean bathrooms were up to par very clean show room Staff was very pleasant and professional Staff was very pleasant and professional More

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Our salesman made it one of the the most enjoyable car purchases to date. And I am happy to be part of the Genesis community. Thanks Wallace Genesis purchases to date. And I am happy to be part of the Genesis community. Thanks Wallace Genesis More

by Steve Verified Customer Verified Customer

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Great experience with dealership - friendly and accommodating, but a little unbending on cost and loyalty towards buying many times with them. accommodating, but a little unbending on cost and loyalty towards buying many times with them. More

by DEBDEB23531 Verified Customer Verified Customer

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This is my third vehicle from Wallace Genesis. Clearly I would and have recommend them Clearly I would and have recommend them More

by RICKDIDONATO Verified Customer Verified Customer

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Enjoyed a no pressure sales force. Very accommodating to showing features of the different vehicles. Very accommodating to showing features of the different vehicles. More

by boulder12_3 Verified Customer Verified Customer

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Paul Emmi made this transaction for us very pleasant. Very nice gentleman and very knowledgeable he spent a lot of time setting up screen for voice control for us and took his time so we were very well i Very nice gentleman and very knowledgeable he spent a lot of time setting up screen for voice control for us and took his time so we were very well informed and confident we could handle. Paul made it easy for us with no pressure and very professional. Ricardo in finance department was very helpful and knowledgeable and getting us all lined out with the extra insurance coverage and put our remaining time on the new car. Very professional no pressure just informed us in a positive way. These 2 gentlemen made it a pleasurable best two I have ever dealt with at any car dealership. More

by PMMOONEY1 Verified Customer Verified Customer

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Dealership personnel were informative and respectful. Knowledgeable about the company, services and vehicle. Everyone was clear regarding deal. Knowledgeable about the company, services and vehicle. Everyone was clear regarding deal. More

by Letibel Verified Customer Verified Customer

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Wallace Genesis is more of the same ol' shady car sales shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few e shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few emails: Got a confirmation. A sales manager proceded to called and confirm that very evening for the/my next days appointment. Car Available: Affirmative. Time: Affirmative — "I'll be there" The next day, before driving an hour to the Wallace Genesis dealer, I responded in the affirmative to yet another, "Good news about the car you are interested in ... it's still available!" And, ... Perhaps you've guessed where this is going ... Upon my arrival—NO VEHICLE; "Sorry, the car was sold ... we have a deposit on the vehicle. THIS after no fewer than four confirmations. Three confirmations over email, plus one verbal confirmation from the sales manager. In a world where your average retail chain can keep 50,000–150,000 skus under pretty tight inventory controls for the sake of online fufillment—surely a car dealership can keep tabs on 500-or-so $20k+ used cars. They certainly can—they choose not to. That's what you get when smoke-and-mirrors are your MO—A Shell Game. Note: I later noticed Wallace Genesis attempts to sell used car certifications at a hefty price on their used cars [$899 to $1999 that I noticed] — Nothing shady about that at all ... More

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