Ryan Carroll
Ryan Carroll at Jerry's Toyota

Ryan Carroll

Service Advisor

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

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4.1
23 Reviews
4.1

23 Reviews

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23 Reviews of Ryan Carroll

August 04, 2025

Dealership Rating
Employee Rating

Clean good service and very good answer all my questions letting me know when my next service is done More

by Williamsbrian0605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Jerry's Toyota responded

You had a lot of options when it came to servicing your vehicle, thank you for choosing Jerry’s!

July 14, 2025

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Eric is a fantastic master technician. I will be be returning thanks to Eric’s wonderful work More

by Epeck87
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Jerry's Toyota responded

Thank you for sharing your experience with Eric, we truly appreciate your business!

June 16, 2025

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Very good customer service. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. More

by Michael22Corolla
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Christopher

Jun 17, 2025

Jerry's Toyota responded

We truly appreciate you taking the time to share your positive experience! It makes our day to know you received very good customer service and found our waiting area clean, comfortable, and well-equipped. Our team works hard to ensure every job is done well, and we're so glad to hear you'll be returning. Thanks for choosing Jerry's Toyota!

May 08, 2025

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PLEASE don’t give this place your business. They say they’re all about you but it is total xx. Other than the initial sales person and the customer relationship lead (who were great), I was dis More

by patrick.overton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 09, 2025

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

May 09, 2025

patrick.overton responded

I've already tried to work it out with you all over the phone, in person and through Toyota, and you're clearly not interested in a fair and reasonable arrangement; so take this canned response and shove it.

February 12, 2025

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Very unhappy w the communication and do not wish an encounter w Jerry’s toyota on my worst enemy More

by U
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Feb 13, 2025

Jerry's Toyota responded

Thank you for taking the time to detail your experience, our service manager will be happy to discuss your visit further at jmontoya@jerrysautogroup.com.

February 12, 2025

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Technician, Sunny was great as always. Very thorough but never oversells. I will keep going back. More

by jsgood340
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Yolanda Daughtry

Feb 12, 2025

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! We look forward to having you back.

February 07, 2025

Dealership Rating
Employee Rating

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI More

by lou.tomaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Your comments have been heard and will be brought to the notice of management so we can better serve you and our other customers.

November 27, 2024

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Very efficient and helpful. People were very nice.We will be back in a few months. More

by Darth
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Standish

Dec 09, 2024

Jerry's Toyota responded

Thank you for your kind words, Darth! We're glad to hear that you had a positive experience at Jerry's Toyota. We appreciate your business and look forward to serving you again in the future.

October 24, 2024

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I always have a great fantastic pleasurable experience at Jerry’s Toyota The service is first class More

by Batmanthomasmcbryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Jerry's Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Jerry's Toyota. Our team strives to provide top-notch service, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!

October 03, 2024

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Employee Rating

I have bought my last two cars from Jerry’s Toyota. And will happily do again when necessary. The service is also excellent, informative. Ryan made this maintenance easy. All is much appreciated! . More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Jerry's Toyota responded

We're thrilled to hear that you've had such positive experiences with us at Jerry's Toyota. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. Thank you for highlighting Ryan's excellent work. We're proud to have such dedicated team members who go above and beyond to ensure our customers are satisfied. We look forward to serving you again in the future.

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