Ryan Carroll
Ryan Carroll at Jerry's Toyota

Ryan Carroll

Service Advisor

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

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4.2
26 Reviews
4.2

26 Reviews

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26 Reviews of Ryan Carroll

September 29, 2025

Dealership Rating
Employee Rating

so far so good , car is running again getting around and about happy to ride again! More

by Chelsea
Recommend Dealer
Yes

Other Employees Tagged: Joe Foremann

Sep 30, 2025

Jerry's Toyota responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jerry's! If you have any further questions, please give us a call. We're always happy to help!

September 24, 2025

Dealership Rating
Employee Rating

Efficient service. Easy use of Lyft to get me home and back while working. Ryan was very pleasant and curteous. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Jerry's Toyota responded

Thank you for taking the time out of your busy day to leave us such a nice review!

August 24, 2025

Dealership Rating
Employee Rating

The service was great. The service coordinator was very helpful with our needs that was .great. More

by charlesmahaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Jerry's Toyota responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jerry's and we hope to see you again soon!

August 04, 2025

Dealership Rating
Employee Rating

Clean good service and very good answer all my questions letting me know when my next service is done More

by Williamsbrian0605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Jerry's Toyota responded

You had a lot of options when it came to servicing your vehicle, thank you for choosing Jerry’s!

July 14, 2025

Dealership Rating
Employee Rating

Eric is a fantastic master technician. I will be be returning thanks to Eric’s wonderful work More

by Epeck87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Jerry's Toyota responded

Thank you for sharing your experience with Eric, we truly appreciate your business!

June 16, 2025

Dealership Rating
Employee Rating

Very good customer service. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. More

by Michael22Corolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Christopher

Jun 17, 2025

Jerry's Toyota responded

We truly appreciate you taking the time to share your positive experience! It makes our day to know you received very good customer service and found our waiting area clean, comfortable, and well-equipped. Our team works hard to ensure every job is done well, and we're so glad to hear you'll be returning. Thanks for choosing Jerry's Toyota!

May 08, 2025

Dealership Rating
Employee Rating

PLEASE don’t give this place your business. They say they’re all about you but it is total xx. Other than the initial sales person and the customer relationship lead (who were great), I was dis More

by patrick.overton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 09, 2025

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

May 09, 2025

patrick.overton responded

I've already tried to work it out with you all over the phone, in person and through Toyota, and you're clearly not interested in a fair and reasonable arrangement; so take this canned response and shove it.

February 12, 2025

Dealership Rating
Employee Rating

Very unhappy w the communication and do not wish an encounter w Jerry’s toyota on my worst enemy More

by U
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Feb 13, 2025

Jerry's Toyota responded

Thank you for taking the time to detail your experience, our service manager will be happy to discuss your visit further at jmontoya@jerrysautogroup.com.

February 12, 2025

Dealership Rating
Employee Rating

Technician, Sunny was great as always. Very thorough but never oversells. I will keep going back. More

by jsgood340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Daughtry

Feb 12, 2025

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! We look forward to having you back.

February 07, 2025

Dealership Rating
Employee Rating

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI More

by lou.tomaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Your comments have been heard and will be brought to the notice of management so we can better serve you and our other customers.

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