Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 102

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

4.6
1,423 Reviews
4.6

1,423 Reviews

Write a Review

Dealership Experience

16 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

1423 Reviews of Ryan Kinkade

December 06, 2020

Dealership Rating
Employee Rating

Absolutely excellent service and professionalism from Fred Mielke and the entire dealership. I would preview to possibly have my detailed in the spring since it was certified and not detailed at the time More

by WILLYWAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Smith, Fred Mielke

Dec 15, 2020

Mercedes-Benz of Fort Washington responded

Hello and thank you for the positive review! Every sales vehicle goes through a reconditioning process which includes a wash or detail depending on if the vehicle is new or pre-owned. If we failed to meet these obligations on your vehicle, please reach out directly to Fred or you may also email directly at the email address below. Thank you again for taking the time to provide us 5 stars! Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

December 06, 2020

Dealership Rating
Employee Rating

My experience was very good, service was excellent. Turn around time was wonderful. I would recommend your dealership to anyone. Your entire staff is very courteous and kind. More

by SPETER3829
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Dec 15, 2020

Mercedes-Benz of Fort Washington responded

Thank you so much for the wonderful referral to our clients! It's one of the best compliments we can receive. We look forward to seeing you soon!

December 04, 2020

Dealership Rating
Employee Rating

Bought certified car that was not properly checked and had to get my money back. Bad business. Will never use again. Who does that. Waste my time😡 More

by FRANK10602000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Derek Witman , Amy Hamilton, Aaron Smith

December 03, 2020

Dealership Rating
Employee Rating

I was very happy with the experience they had Very professional and accommodating I would recommend the dealership to my friend appreciate your service hope we can do more business in the future More

by ALEXTHEJEWELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Dec 15, 2020

Mercedes-Benz of Fort Washington responded

Thank you Alex for the great review. And thank you too, for the best referrals we can receive - from our clients! Thank you for your loyalty.

December 03, 2020

Dealership Rating
Employee Rating

Individuals are very professional and responsive to their customers. Work on the car is done expeditiously with thorough explanations as to the work and the cost. I will continue to use them going forward. More

by JOHNDALY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2020

Mercedes-Benz of Fort Washington responded

John, thank you for the positive feedback on our service team. We do our best to ensure a level of trust when it comes to your vehicle, so it makes us glad knowing everything was explained to you as it should have been. Best wishes and we look forward to seeing you again soon.

December 02, 2020

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Employee Rating

The wait time is horrible had a appointment at 8am didn’t get a call till3pm missed a day at work no loaner available.gave 2 weeks notice on loaner.I would rather have dealer work on my car but thinking fore More

by WILLIELITTLEJOHN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 30, 2020

Dealership Rating
Employee Rating

Derek Whitman was helpful in expediting quality service and was amply assisted by Joanne Zoren. The work was done effectively and on time. The car was washed and vacuumed after the service It was a More

by HARVEYNEILACTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Amy Hamilton, Aaron Smith, Derek Whitman Joanne Zoren

Dec 01, 2020

Mercedes-Benz of Fort Washington responded

We're so glad you had a great service experience with Derek & Joanne! Our service team is focused on your service experience. Thank you for your business and we look forward to serving you again in the future!

November 30, 2020

Dealership Rating
Employee Rating

On 9/26/2020 I wrote a review regarding an $87 charge for an adjustment to the rearview mirror, that was not supposed to incur a charge. In short, I was finally contacted by MB of Ft. Washington and the $87 More

by Lower Gwynedd, PA
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Aaron Smith

Nov 30, 2020

Mercedes-Benz of Fort Washington responded

We're so glad we were able to straighten out the miscommunication and refund the money that was due to you. Again thank you for reaching out to us and giving us the opportunity to right a wrong. We look forward to seeing you in the future. Best wishes!

November 28, 2020

Dealership Rating
Employee Rating

Dealer provided exceptional quick same day service. I dropped off my car and received a loaner car quickly as to not delay my day. Great job! More

by MIKEDAGR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Mercedes-Benz of Fort Washington responded

Thanks for sharing your thoughts about your experience with Mercedes Benz of Fort Washington. We appreciate your business and hope to see you again soon!

November 26, 2020

Dealership Rating
Employee Rating

Always a good experience. They are quick and courteous. Little price but what you expect for a Mercedes. My car is 2006 runs well and never been to another mechanic. More

by DENINELJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Mercedes-Benz of Fort Washington responded

Thank you for providing us with a positive review. As a Mercedes-Benz owner it's important to us we are focused on a positive client experience - we're happy to hear that we met your expectations. Thank you again for choosing Mercedes Benz of Fort Washington, we look forward to having you as one of our valued customers for many more years to come.

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