Ryan Kinkade | Page 56

Worst service EVER! I bought my car off my lease. Had to take the car in 3 times for a recall. The service team called me and told me that the car would be ready on Mo I bought my car off my lease. Had to take the car in 3 times for a recall. The service team called me and told me that the car would be ready on Monday. I got to the dealer and the final inspection was not completed. I had to wait another hour and a half. When the vehicle was finished and the paperwork was completed to purchase the car, the rep pulled up a car that was not cleaned inside. Great look for a car I just payed over $40,000 to purchase. Worst customer service ever More

by TIMJK123 Verified Customer Verified Customer

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The best customer service I’ve experienced. Bought my vehicle from a different Mercedes dealership and I’m still waiting on a call from them. Fort Washington Mercedes Benz did an EXCELLENT job Bought my vehicle from a different Mercedes dealership and I’m still waiting on a call from them. Fort Washington Mercedes Benz did an EXCELLENT job on my car and I would HIGHLY recommend them More

by WCH05273 Verified Customer Verified Customer

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Service advisors always knowlegable and responsive to questions. Express Service is easy and convenient. Estimates are accurate. questions. Express Service is easy and convenient. Estimates are accurate. More

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I realize it's a Mercedes, but the service prices are absurd. $695 for a battery? $160 for a glue-on emblem that can be bought on Amazon for $15.00. C'mon. On the plus side, the staff is excellent! absurd. $695 for a battery? $160 for a glue-on emblem that can be bought on Amazon for $15.00. C'mon. On the plus side, the staff is excellent! More

by JOEL.FEINGOLD Verified Customer Verified Customer

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I HAD BODY DAMAGE REPAIRED TO A BRAND NEW CAR. MICHAEL HARDIN TOOK CONTROL OF THE SITUATION, HE IS COLLISION CENTER DIRECTOR, HANDLED EVERYTHING, INSURANCE, RENTAL CAR, KEPT ME UPDATED, AN AMAZIN MICHAEL HARDIN TOOK CONTROL OF THE SITUATION, HE IS COLLISION CENTER DIRECTOR, HANDLED EVERYTHING, INSURANCE, RENTAL CAR, KEPT ME UPDATED, AN AMAZING EXPERIENCE. MICHAEL IS A TERRIFIC EMPLOYEE, I CANNOT SAY ENOUGH ABOUT MY EXPERIENCE WITH MICHAEL HARDIN. More

by J1ANDB1 Verified Customer Verified Customer

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good service always, very pleasant and always willing to help and assist when questions are asked. help and assist when questions are asked. More

by TBW325 Verified Customer Verified Customer

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I particularly liked the professional manner that Traci Freed-Najbrt communicated with me and followed up with the Insurance Companies to have my car repaired as soon as possible. Freed-Najbrt communicated with me and followed up with the Insurance Companies to have my car repaired as soon as possible. More

by IRISROUNDTREE Verified Customer Verified Customer

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Outstanding dealership. My previous service advisor received a promotion, and I was assigned to Ricky who I found to be very knowledgeable to my service needs, very professi My previous service advisor received a promotion, and I was assigned to Ricky who I found to be very knowledgeable to my service needs, very professional, providing great experience. Thank you More

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Got the job done in a very timely and efficient manner. did exactly what I asked them to do V did exactly what I asked them to do V More

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I’ve dealt with this dealer for forty years. They are always helpful and efficient. They are always helpful and efficient. More

by ARTHURWOLK Verified Customer Verified Customer

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