The service was very good. The car was clean afterwards.
Estimated time was off by a lot
Estimated time was off by a lot
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by ELIE131313
Verified Customer
Verified Customer
Jan 03, 2022 -
Mercedes-Benz of Fort Washington responded
Thank you for the review and feedback - we will be passing it along to our team and hope you'll give us the chance to earn your five-star rating in the future. Take care!
Service members are courteous. Car is fixed right as
usual. If no loaner requested, a service appointment can be a week away. If requested a loaner, it will take a bit longer to get served.
usual. If no loaner requested, a service appointment can be a week away. If requested a loaner, it will take a bit longer to get served.
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by Formosa
Verified Customer
Verified Customer
Dec 30, 2021 -
Mercedes-Benz of Fort Washington responded
Thank you for choosing Mercedes-Benz of Fort Washington for your service needs! We do our best to accommodate customers expeditiously--with or without a loaner-- but of course, it takes some extra planning if one is required. We appreciate your business!
I have purchased several cars from Mercedes-Benz of Fort
Washington. I have always received outstanding service from their sales and service departments.
Washington. I have always received outstanding service from their sales and service departments.
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by drspampata
Verified Customer
Verified Customer
Dec 28, 2021 -
Mercedes-Benz of Fort Washington responded
Thank you for letting the Mercedes-Benz of Fort Washington team be part of your routine! We look forward to providing five-star care to you at your next appointment!
Found them very easy to deal with. Dealership seemed to
be follow Covid protocols. Easy in and out
be follow Covid protocols. Easy in and out
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by mattt1312
Verified Customer
Verified Customer
Dec 29, 2021 -
Mercedes-Benz of Fort Washington responded
Thank you for the great feedback! We're so glad to hear the Mercedes-Benz of Fort Washington team has helped make this a positive experience!
This is a first rate dealership. Honest as the day is
long but not cheap or for the faint of heart.
long but not cheap or for the faint of heart.
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by MBLANK2
Verified Customer
Verified Customer
Dec 28, 2021 -
Mercedes-Benz of Fort Washington responded
We appreciate the honest and kind review! We always aim to deliver a premium experience at Mercedes-Benz of Fort Washington to match the premium product. Thank you for your patronage!
Dec 28, 2021 -
MBLANK2 responded
You are most welcome. I just bought a 2006 SL500 with only 32k so I'll be seeing you all soon to find out what it needs.
My vehicle was in service for three recall issues. The
experience was smooth. I want to thank Michael O'Brian and Frank Regalis. Good job !
experience was smooth. I want to thank Michael O'Brian and Frank Regalis. Good job !
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by johnbowman1
Dec 27, 2021 -
Mercedes-Benz of Fort Washington responded
We're happy Michael and Frank could make this recall visit a bit easier for you! Thank you for coming to Mercedes-Benz of Fort Washington!
Great customer service. Very clean facility. Minimum
waiting time to drop off , get the loaner. Follows up after the service.
waiting time to drop off , get the loaner. Follows up after the service.
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by NSUGANTHAN
Verified Customer
Verified Customer
Dec 27, 2021 -
Mercedes-Benz of Fort Washington responded
Thank you for choosing Mercedes-Benz of Fort Washington, we appreciate your positive feedback!
Good service, major repairs under warranty and loaner
vehicle available entire time at no cost.
vehicle available entire time at no cost.
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by LORIFEL
Verified Customer
Verified Customer
Dec 23, 2021 -
Mercedes-Benz of Fort Washington responded
This is what we like to hear! We're honored to have you as a customer at Mercedes-Benz of Fort Washington!
Excellent looking show room with a very hospitable staff
The Service Department is staffed by very knowledgeable individuals The Service consultants are the best
The Service Department is staffed by very knowledgeable individuals The Service consultants are the best
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by DRJOHNCARABELLO
Verified Customer
Verified Customer
Other Employees Tagged:
Rich Rosa
Dec 23, 2021 -
Mercedes-Benz of Fort Washington responded
Thank you for coming to our service team for your automotive needs! We look forward to seeing you next time! - Mercedes-Benz of Fort Washington
In March 2021, they charged me $527.00 for a heater
blower for a part that $30.00-$40.00
blower for a part that $30.00-$40.00
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by PETERSONKEVIN96
Verified Customer
Verified Customer
Jan 05, 2022 -
Mercedes-Benz of Fort Washington responded
Hello - When you service with us, you are getting Genuine Mercedes-Benz Parts & factory trained technicians, who use specialized tools and equipment designed to maintain the integrity of your vehicle. Parts & service is guaranteed. It sounds like a remanufactured blower assembly would have been needed for the job. If you would like to compare your estimate against the parts needed & service performed during your visit, please feel free to reach out to me.
Respectfully,
Amy Hamilton
Fixed Operations Specialist
amy.hamilton@yourmercedes.com
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16 yrs, 1 mo
