Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 81

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

4.6
1,423 Reviews
4.6

1,423 Reviews

Write a Review

Dealership Experience

16 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

1423 Reviews of Ryan Kinkade

September 05, 2021

Dealership Rating
Employee Rating

It was a good experience however, the express wait time was over 2 hours. It was later in the afternoon and I expected to be done sooner. They communicated Express service should take about an hour. More

by DFIORITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Mercedes-Benz of Fort Washington responded

Thank you for bringing this to our attention. We're sorry to hear that our Express Lane took longer than expected. Our team appreciates your patience and business during this busy time, and hope to provide you with a quicker appointment next time.

September 03, 2021

Dealership Rating
Employee Rating

Everyone is very pleasant and would highly recommend them. I was not pleased with my courtesy car wash. There were dried water spots all over and finger prints all around the driver's door handle. More

by MSBERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Mercedes-Benz of Fort Washington responded

Thank you for your honest feedback! We expect more for our customers and hope to provide you with a better car wash next time.

September 02, 2021

Dealership Rating
Employee Rating

Marissa Lamparelli and her team in service are phenomenal to work with. We recently purchased a CPO SUV and had a couple of items that we asked to have addressed as part of the purchase process. Marissa was More

by Joe F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Amy Hamilton, Aaron Smith, Marissa Lamparelli

Sep 03, 2021

Mercedes-Benz of Fort Washington responded

Thank you for this wonderful feedback, Joe! We're thrilled to hear that Marissa took such great care of you and we'll be sure to share your kind feedback with her and the rest of the team. Thanks for trusting us with your business and please don't hesitate to reach out if there's anything else we can do for you!

September 02, 2021

Dealership Rating
Employee Rating

Joe W was excellent. Best experience I’ve had buying a car. this was even more impressive given limited inventory and supply chain issues. Joe also followed up to check in about my experience and answer More

by PAULGMORRISSEY312
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Amy Hamilton, Aaron Smith

Sep 02, 2021

Mercedes-Benz of Fort Washington responded

Thank you for the positive feedback! We're so glad you had a great experience working with Joe and we can't wait to share these kind comments with him. Thanks for visiting us here at Mercedes-Benz of Fort Washington and please don't hesitate to reach out if there's anything else we can do for you!

August 31, 2021

Dealership Rating
Employee Rating

Great service. Love my Mercedes Benz! Love the compliments I get everyday. !! I would recommend to anyone to get it ! A little pricey but worth it !! More

by CHAVEZ610
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Amy Hamilton, Aaron Smith

Sep 01, 2021

Mercedes-Benz of Fort Washington responded

We're so happy we could earn your five-star rating! Thank you for letting the Mercedes-Benz of Fort Washington team show you a great purchase experience!

August 31, 2021

Dealership Rating
Employee Rating

Excellent.Customer since 2001.Nice and professional Excellent. Customer since 2001. Nice and professional service. Convenient. Very friendly and courteous. Very clean. I will remain a loyal custom More

by BUCURBILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

Mercedes-Benz of Fort Washington responded

Thank you! We're so happy the Mercedes-Benz of Fort Washington team has provided consistent work over the years! We're honored to have your loyalty and five-star rating, and we look forward to seeing you again!

August 27, 2021

Dealership Rating
Employee Rating

I had to fight for good service. Nothing would have happened if I didn't track down management and if I didn't produce an escalation. More

by GLUZDOV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 13, 2021

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to post your review. I'm sorry to hear this kind of feedback. If there are any issues that are unresolved, please contact me. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

August 27, 2021

Dealership Rating
Employee Rating

The service department is unfriendly and they lied to us on several occasions to get some more work. I will not take my car back to them. More

by PAULINA0
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Amy Hamilton, Christina was the service person we dealt with

Sep 13, 2021

Mercedes-Benz of Fort Washington responded

If you would be willing to reach out to me directly with your information, I would like to look further into your service experience. Respectfully, Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercede.com.

August 26, 2021

Dealership Rating
Employee Rating

Didn't care for the communication with this particular service advisor; didn't have the same customer-friendly experience I'm use to with Joanne and Derek! More

by PEJ_PJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 26, 2021

Dealership Rating
Employee Rating

From beginning to end they kept me informed. There was a big delay do to chips shortage from covid 19 shutdowns but they did the best they could to keep me happy....well done!!!!! More

by DIVEANDSKI123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2021

Mercedes-Benz of Fort Washington responded

We appreciate the shoutout to the Mercedes-Benz of Fort Washington team! It's great to hear their hard work has helped you have a five-star experience! We'll see you next time!

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