Ryan Parton

Worst dealership ever. I recently moved to Virginia and it’s my first time getting inspection. I had no idea that Amber housing or amber lights required in Virginia. They I recently moved to Virginia and it’s my first time getting inspection. I had no idea that Amber housing or amber lights required in Virginia. They first told me that we are going to fail your inspection. Service advisor Victor. I said, why? Because of the law. They did not show me which statue law they are talking about. I just changed the housing of the side markers. The inspection service said, Good luck next time. Just give me my car and I want freakin leave. Took like 15 minutes to get the xxxx out of there.That pissed me off. EVEN IF YOU BANNED ME FROM ENTERING YOUR PROPERTY.. I’m never coming back there again. Unprofessional In the beginning, they told me that they are not going to be rejection sticker but I found out that they are going to be rejection sticker for inspection. IM ON KANSAS PLATES AND REGISTRATION. Screw you Called the safety inspection and explained to me. More

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This message is for the Ourisman Honda of Tysons Corner located in Tysons Virginia. My initial experience here was wonderful when I went to purchase a 2020 Honda CRV this past December 31st. Our sales located in Tysons Virginia. My initial experience here was wonderful when I went to purchase a 2020 Honda CRV this past December 31st. Our sales associate who worked with us from the beginning until the end was absolutely great and everything went smoothly! But that’s the only good thing that I can say about this dealership. I barely drove 3k TOTAL miles within the past 7 months! A few days ago I noticed that the rubber gasket on the windshield as well as the roof have chips/cracks in it. I would understand if there was damage at only one point, however, my vehicle has damage on at least 6 different locations.. On Monday( 8/9/21) I set up an appointment at the Tysons dealership where I purchased my car. I drove my car to the service center and the service representative, Wilson, saw the issue and suggested that I call his service director. The service director, Ryan Parton, looked at the issue and immediately said there is nothing they can do to resolve the issue. He stated “the windshield can break if I replace the gasket and you will be responsible to pay for everything”. I mentioned that the car has a 3 year manufacture warranty. He didn’t care about my concerns and walked away. How can one of the biggest dealerships, Ourisman, deny their customers a repair on a brand new vehicle. This is absolute nonsense and unprofessional! It is unacceptable for a reputable car brand and company to deny customer service due to their faulty product which is of no fault of the customers at all. What started out as a five star experience has QUICKLY dropped down to one star experience. Who in the right mind treats a customer like this?! This is Ourisman Honda of Tysons Corner for crying out loud! This is one of the biggest Honda dealerships out there! To the service departments director, Ryan Parton, do better. Thanks, Mr Bedi More

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Service Thank you for the great service, done in a timely manner. And I appreciate the car wash. I would highly recommend Honda of Tysons Corner. Thank you for the great service, done in a timely manner. And I appreciate the car wash. I would highly recommend Honda of Tysons Corner. More

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Consistently impressed I’ve been coming to this dealership to service my car ever since I bought it from them, and every time I leave I am impressed by their professionalism I’ve been coming to this dealership to service my car ever since I bought it from them, and every time I leave I am impressed by their professionalism, courtesy, and efficiency. I have been assigned several different service technicians, and each of them have exhibited a kindness and dedication that leaves me confident I’m being taken care of. I will continue servicing my car here. More

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Great service, huge shop supply charge I had an oxygen sensor replaced. In my 2007 Honda Odyssey. The service was good, performed within reasonable time since I was waiting. They even washe I had an oxygen sensor replaced. In my 2007 Honda Odyssey. The service was good, performed within reasonable time since I was waiting. They even washed my car. What I didn’t appreciate was the $34 shop supply charge tacked on to the repair. It was explained that every repair gets this charge to pay for towels, grease, carb cleaner, etc. I don’t mind paying a reasonable fee,; this is too high and I know this repair did not use up $34 in shop supplies. Not happy. More

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Excellent services Overall very friendly and excellent services, but I feel the price could have been knocked down considering I paid cash outright. The car is great tho Overall very friendly and excellent services, but I feel the price could have been knocked down considering I paid cash outright. The car is great though so overall I'm happy. More

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Brake repair - should have been covered by recall The sales rep we dealt with was unfriendly, especially toward my wife. He was also incompetent in that he was unaware that the brake problem he diagn The sales rep we dealt with was unfriendly, especially toward my wife. He was also incompetent in that he was unaware that the brake problem he diagnosed, which had an estimated repair cost of $950.00, was actually covered by a recall notice. If I had not researched the issue online, I would've paid the entire cost of the repair. After calling the national number for the American Honda Motor Co., ((888) 234-2138) I confirmed that the repair was covered by a December 2010 recall notice. I then called the Tysons Corner Honda service department to explain that the repair should be covered. I was told that most of the repair was covered but that I'd still owe $200 because it was not fully covered. There was no apology for missing the issue and when I specifically asked why we were not told that the problem was covered by a recall, the service representative said "it's an old notice and I didn't realize you could get it fixed." He then reminded me to change my brake fluid more regularly, as if that was really the problem. This type of begrudging service is precisely what people hate about getting their cars repaired. It breeds mistrust and dissatisfaction not just with the service department but the entire organization. More

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Have been using this dealership service for more than 10 years. Now that I have transferred my car to my daughter and she takes the car for oil change service, the service technician talks to her into agree years. Now that I have transferred my car to my daughter and she takes the car for oil change service, the service technician talks to her into agreeing for maintenance work for the 90K service at $391. Later he adds additional repair work to be performed for $336 and gets her approval. When the car was ready after 4 hours, the bill amount was $1170 because they have performed additional repair work that was not estimated and granted approval from my daughter. On questioning the technician later he claims that he explained this to my daughter. I don't see any proof of this estimate or approval and my daughter does not believe the additional repair work was explained to her with the estimate. In short, it looks like this service technician took advantage of a teen ager and performed repair work without providing an estimate or getting her approval. This is a serious offense and we have made the decision not to go near Tysons Honda for any service or even for a new car. Thank you More

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!!!!!!!!Stay away from Honda of Tysons, if you value your vehicle!!!!!! Car is dead!!!!! I went in for a MIL check engine light on a 02 Honda Civic, turned into replacing the head gasket and left with mo vehicle!!!!!! Car is dead!!!!! I went in for a MIL check engine light on a 02 Honda Civic, turned into replacing the head gasket and left with more problems and repairs costs of 1600 dollars. Do not go here, they will service your car and mess it up, my car has been sitting at home for the past few months. A repair for check engine light turned into replacing engine head gasket and after the work and other issues noticed. After a 2nd follow up visit after the issues noticed from 1st repair, they told me I need a new engine, I was not told from the beginning that my engine was bad, I was mislead. I only had a check engine light when I brought my car in and I left with the following issues they refuse to repair - (Email was sent to Mo, service advisor, no response from him). 1) Car has hesitation when shifting gears and this is an automatic transmission, never had any issues before service. I brought this to them and this was not fixed, I never had this issue before having the repair done by them. Problem still exists, the mechanic stated something do with adjusting the timing belt, but all I can tell them is my car is damaged and doesn't drive like it used to. 2) Engine light is still on, still not gone away, the initial diagnosis was the misfire between 2 and 3 and he stated the mechanic got to the bottom of it. When agreeing to the repair to my car, this is what he told me and what I had agreed to. 3) I never had any oil pressure problems before the repair, then all of the sudden I have a red oil pressure light come on. That just doesn't make any sense to me. After leaving the dealer for the first time, car had no MIL engine light on (so I am thinking my car is fixed). As soon as I get to the light and accelerate off, I notice the hesitation. Later the next day after my car had over 30 miles on it, guess what, the engine light came back on (this was the initial issue which I paid over $1600). I went back to the dealership, took about 2-3 hours and service manager told me the timing belt had to be adjusted a hair, no idea what that means, to be honest, all I know my car did not have this issue before the service. After the 2 hours, they told me I need to bring the car back to drop off to them. Next day they put me in another rental. While my car is in the shop for the 2nd time to investigate why the check engine light came back on and the hesitation, they call me to tell he has bad news that my engine is shot and that I could put 1600 dollars I already spent towards a new engine which I would then have to spend upwards of like 2500-3000 dollars more! Upon my 2nd pickup of my vehicle, he assured me the hesitation was gone and again tells me my car's engine will die within a week or 2. Also they told me my alternator was bad and that they replaced that free of charge. Now again, I had NO alternator issues ever with my car and was not an issue before the repairs. But they told me it was fixed, but the issues are still there and worse, now the red oil pressure light is on. Driving my car to work the following week after repair, I called Honda again, told them my car was shaking while driving home. They told me to bring it in, I have not had the opportunity to bring in the car because the red oil pressure light came on and now it won't start up and they told me that they were not going to give me a rental car. How was i going to go back home? Fast forward 4 months of my car just sitting at home. I decided to call the General Manager Mike Walker told him about all the issues, which he never got back to me, this turned out to be useless and disturbing in itself. Instead the service advisor got back to me and stated oh he told me my engine was bad from the beginning, what a bunch of nonsense and dishonest! The service advisor story is, we gave you 2 options up front, what a bunch of BS!!! As I explained above, engine replacement was never an option when I had the recommended service done for which I paid 1600 dollars. Any subsequent calls to Mike's office were not answered and he even had the audacity to hang up on me as soon as I called his office! How disrespectful? So General Manager refuses to even speak with me, what do I do???? Who would spend 1600 dollars if they knew their engine was going to die soon, that's throwing money down the toilet! Very dishonest practices, they take your money and then they say, oh you can put that money towards a new engine. Okay if you paid to have your vehicle fixed and it wasn't fixed. WHY IN THE WORLD WOULD YOU PUT MORE MONEY INTO THAT SAME VEHICLE WITH THE SAME PEOPLE AND EXPECT A GOOD OUTCOME!!!!! So the trust is lost completely. Getting repair work done, you expect your car to be fixed and better than it went in the shop not worse off. Makes you wonder on whether or not I still have my vehicle's original parts or engine that used to work before the repair. I am still waiting on a response from the service advisor on why did I have all these issues right after the service. The response in regards to the red oil pressure light from the service advisor was - oh you need to put more oil in your car, it's burning oil, WOW!! I am the sole owner for this vehicle, bought brand new, I've never had this red oil pressure light come on, maintained very well for the past 10 years, all oil changes on time. I have all the service history of my oil changes and now my car is burning through oil, that is just very hard for me to believe, unless something happened during the repairs or was it always to get me to spend more money to keep that cash flow coming into the dealership. All of the sudden I get all these issues, I'd be a fool to think this was just all coincidental, it just doesn't add up, something is very fishy here and they don't want to fix it!!!!! Thank goodness for my wife is a stay at home mom with our three toddler boys. I am able to use her car but now we have no choice to get a new car and I would never buy Honda again. If anyone asks me about buying from Honda of Tysons, I would say DON'T EVEN BOTHER ! More

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The Service Department is absolutely horrible here. They need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returnin need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returning customer of over 10 years. Short Story I took my car in to get worked on for $139.95 and left with unwanted work done for $247.71. They tried to charge me close to $500.00. Horrible customer service from both the rep and the manager. Long Story I took my car in recently and was assigned to the Yellow Team. I typically take my car to a personal mechanic that does great work for a low cost (he allows you to buy the parts yourself to make the experience cheaper and to have you more involved in the work being done). My car was scheduled for the 140,000 mile service which I wanted to get done because I wanted a mechanic to inspect different areas of my car to make sure everything was running right. The service package I chose was $139.95. The rep that was assigned to me was of foreign descent and had a bit of an accent. It wasn't too difficult to understand him and he seemed nice and honest. I left my car to be worked on while I ran errands. After a couple of hours, he called me to let me know that my car was done being inspected and he was telling me of problems that the techs had encountered. I couldn't really understand him on the phone and kept asking him to repeat himself and to clarify what he was saying. As he was speaking, I kept saying "uh huh, okay, etc." to move the conversation along. Lo and behold, he claims he took my "uh huhs and okays" to mean that I authorized extra work be done on my car. When I came to pick my car up, my basic service went from $139.95 to almost $500.00. He said that I had authorized him to do the work and that the work had already been done and that the new parts were already on my car. He was very rude and short. He simply walked away. He attempted to fix the issue by taking the labor costs off, bringing the total down to $243.71. He claimed it was a misunderstanding and that I would need to pay the $243.71 in order for them to release my car to me. As I complained, he simply walked away and said nothing. So, because of a misunderstanding between me and the service department, this customer had to pay over $100 extra. When I brought this up to the service department manager, he said that my "uh huhs and okays" were authorization and that my payment of the $243.71 was a fair compromise. I told him he was risking losing a customer. He told me "if that's what you choose to do..." Wow! He cared nothing about retaining a customer that they have had for over 10 years. DO NOT GET YOUR CAR SERVICED HERE! There are better options, where you won't be overcharged and where "the customer is always right." More

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