Ryan Spence | Page 5

Elijah and Ryan were extremely helpful and made this process be very easy for us! process be very easy for us! More

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I had an outstanding experience. The staff were incredibly knowledgeable and took the time to understand exactly what I was looking for. They patiently walked me through various opti The staff were incredibly knowledgeable and took the time to understand exactly what I was looking for. They patiently walked me through various options and helped me find the perfect car that fit my needs and budget. Brent’s customer service was top-notch, and I left feeling confident in my purchase. More

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Fantastic car buying experience! Brent was extremely patient and understanding with my indecisiveness! He sat with us for hours through lunch and even bought us a Snickers to tide us Brent was extremely patient and understanding with my indecisiveness! He sat with us for hours through lunch and even bought us a Snickers to tide us over. Ryan assisted us with the purchase, and he was also great! He was knowledgeable and personable. All around great experience, and I love my new car! More

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Had a great experience working with Elijah and Ryan, took care of everything and were in and out and very happy within a few hours. care of everything and were in and out and very happy within a few hours. More

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Many thanks and praises for the team at Fred Anderson Toyota. I appreciate the professionalism, hospitality, transparency, and how they work with you when it comes to looking and budgeting for a vehicle. Toyota. I appreciate the professionalism, hospitality, transparency, and how they work with you when it comes to looking and budgeting for a vehicle. I heard many folks were historically pleased with their dependable Toyotas and my coworker’s boyfriend Leroy Jones works at the service department to which she recommended this dealership and how they try to find the best options for folks. I first encountered Marlon Sabado upon walking into the dealership to which he listened and showed me some vehicles I had in mind. I researched ahead of time on the company website and loved the sticker tags posted online that had the breakdown of the miscellaneous costs and features. It makes car-buying less mysterious with costs. Marlon is patient and personable which made me feel less pressured in the process of buying a car. He knew my budget and what I was interested in, thus worked with his team to find me a car most suitable. The available cars had a wide range of affordability vs. at neighboring dealerships having pricier cars on display with more features which wasn’t what I was interested in. There’s an option to swap cars between locations as well so the inventory isn’t limited to just what’s online or on the lot. The 3rd time I visited the dealership, thinking I would settle with a swapped car, Marlon presented a simple yet snazzy 2025 RAV4 LTE, something I didn’t even know could be offered! It was even the color I desired!! After about a week, they were able to supply a silver 2025 RAV4 XLE which surpassed my expectations! Matt Worlock of the financial team provided excellent rates to consider when it came to financing. About a month earlier I went to Truist to see what my estimate APR% would be and looked at other institutions but the lienholder Toyota Financial had more competitive rates. There isn’t a penalty if you pay sooner either which I’m glad they confirmed. Ryan Spence led me through the final paperwork, signatures, and patiently explained the breakdown of each cost to my Dad and I. It’s a lot to process so for Ryan to be able to re-explain stuff helped us to make a decision and didn’t feel rushed. There’s additional warranties like a mechanical and car care plan beyond the standard manufacturer one to which you have up to 30 days to decline. After about a week of pondering, I texted Ryan to which he said he would remove the additional warranties. I’ll be on the lookout for the email, no signatures were required. I expressed I’m content with ToyotaGuard standard manufacturer 25k miles/2 years, Toyota basic warranty 36k miles/3 years, factory powertrain coverage for 60,000 miles/60 months, and Fred Anderson Family Plan to keep up with basic maintenance. The communication with the staff so far has been swift, thorough, and accessible. Thank you Marlon, Ryan, Matt & behind the scenes team for the patience, communication, and support during this big purchase! The front end staff is also wonderful. I didn’t catch names but each time I walked up, there was someone there to open the door and see if I was looking for someone or at the front desk they would warmly welcome me. More

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We felt Marlon was a perfect fit for us the moment we met him. He worked with us for the best compromise for us and FA. He was down to earth and such a great salesman. The best car purchase I’ve ever had. him. He worked with us for the best compromise for us and FA. He was down to earth and such a great salesman. The best car purchase I’ve ever had. More

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Very clean and pleasant environment. Enjoyed both times I have bought a car from them and would recommend them to my friends and family. Bill Utnick is awesome and I would give him 10 st Enjoyed both times I have bought a car from them and would recommend them to my friends and family. Bill Utnick is awesome and I would give him 10 stars in Google More

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Elijah was incredibly helpful throughout the whole process and was very knowledgeable about my vehicle purchase! process and was very knowledgeable about my vehicle purchase! More

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We had a great experience buying at Fred Anderson Toyota with Andrey as our salesman. It was a quick, relaxed purchase and I'd recommend giving them your business. with Andrey as our salesman. It was a quick, relaxed purchase and I'd recommend giving them your business. More

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I can’t say enough about Matt Gladwell, Ryan Spence and Bill Utnick and how friendly, helpful and informative they have been thru this whole process. Most especially because this is only the second time I Bill Utnick and how friendly, helpful and informative they have been thru this whole process. Most especially because this is only the second time I bought a new car. My old Rav was a 2003!! Matt has been kind and patient with all of my questions and continues to do so. Ryan made the finance part of it extremely easy and is a great young man! Thank you so very much for all that was done. I’ll surely recommend you to everyone and have already done so! More

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