SAVANNAH BENOIT | Page 32

Anthony is always very professional and kind. He explains things in layman terms to someone that is not mechanically inclined. I always recommend him as a Service provider. He explains things in layman terms to someone that is not mechanically inclined. I always recommend him as a Service provider. More

by PGMATT45 Verified Customer Verified Customer

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Always is knowledgeable about any questions I may have Gets work done in timely manner Always professional and friendly Gets work done in timely manner Always professional and friendly More

by lexiebr8t Verified Customer Verified Customer

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During the November 2023 I took my Nissan Armada in for a diagnostic check because my VDC/Slip light was on. On November 27, 2023 I paid $184.09 for the diagnostic check. I was give a list of things needed t diagnostic check because my VDC/Slip light was on. On November 27, 2023 I paid $184.09 for the diagnostic check. I was give a list of things needed to be corrected but some of them they weren't corrected. I spent close to $3000.00 and my VDC light to this day is still on. From November of 2023 to February 8, 2024 is when I picked my vehicle up from Leblanc. My vehicle went back three time for the same reason. I was told that I needed a wiring harness because my (CHECK ENGINE) light was on and that was the reason my VDC light wouldn't go off. I was told this by Savannah Benoit and service manager Kim. I declined to pay for a wiring harness. When my vehicle went to be service no engine light on and when I picked up my vehicle no engine light was on either. From the time I left the dealership I noticed again no engine light on. So February 9, 2024 until February off and on I recorded my dashboard as I was driving and not one time my engine light came on, I even stated that to Ms. Savannah and Kim my engine light never came on as long as I drove my vehicle. Mrs. Kim offered to have it fix for a cheaper price from an individual she knew but again I declined because I never had ad engine light problem. I never thought that some one would have to had this problem over a four month period. Yes, I received a loaner but my issue (VDC Light) is still on as of this day. If they didn't resolve the problem after having my car for four months off and on, it's nothing this company can do to fix my frustration but reimburse me my money to have the (VDC Light) fix. I'm very unsatisfied with the way this turned out. I have been allowing Nissan to do 90% of my work on this vehicle. All they would have to do is look at the many times they have service my car. For most time I had to contact them to get an update when my car were in they possession. Shame on them!!!! More

by CSANDERS22 Verified Customer Verified Customer

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When I got home after the oil change, I noticed something was hanging under my car and I had to go back and have them fix that. That was frustrating. was hanging under my car and I had to go back and have them fix that. That was frustrating. More

by PGS0911 Verified Customer Verified Customer

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Service advisor I use every time I go is very good and helpful. She is good at her job. helpful. She is good at her job. More

by BARNEY.DEVILLE Verified Customer Verified Customer

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Anthony was polite, professional and knowledgeable. He provided many options as to my questions for any service needed. He provided many options as to my questions for any service needed. More

by MRover24 Verified Customer Verified Customer

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I was very surprised that even with a late add on appointment on a day where phone lines for AT&T were down, I was checked in and then out in a little over an hour! Always very impressed with the Nis appointment on a day where phone lines for AT&T were down, I was checked in and then out in a little over an hour! Always very impressed with the Nissan service department in Gonzales. More

by MISSPARKER2008 Verified Customer Verified Customer

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Always the nicest check in Clerks on the outside especially as well as the inside especially as well as the inside More

by RETTARAY425 Verified Customer Verified Customer

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Conrad was very helpful. He took his time to answer all the question that we had and to show us all the features that the vehicle offered. He took his time to answer all the question that we had and to show us all the features that the vehicle offered. More

by AMBERG0 Verified Customer Verified Customer

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He did a wonderful job. Would definitely recommend a friend or family to go get work done. Would definitely recommend a friend or family to go get work done. More

by ALLISON_OLIVER1 Verified Customer Verified Customer

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