SKYLAR ROSENBAUM

We are on our fourth car with RW Kia. All we ever hear is, "leave a review...we would love a review...here are the answers that will help us in your review." Well, after many reviews, her All we ever hear is, "leave a review...we would love a review...here are the answers that will help us in your review." Well, after many reviews, here is a legit complaint. We brought low tire pressure to the attention of the service department and they dismissed it. On the next scheduled oil change, we again brought it to their attention. Instead of looking, they rotated the tire to another location and said there was nothing. Yesterday, at the scheduled oil change, guess what, they brought to our attention a slow leave/small hole in the tire. As a result, we asked them to plug it and we were denied that service. In addition, they were dismissive and stated that those "tires are know for that." I am really miffed at this approach to service and safety. So, this review is a one star for many reasons. Let's hope they treat the next return customer better. More

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Fast reliable service with a great comfortable waiting room. Easy to schedule. An appointment. I'd asked reliable service room. Easy to schedule. An appointment. I'd asked reliable service More

by tomturner22 Verified Customer Verified Customer

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Great customer service and a wonderful waiting area. Everyone is very pleasant and friendly. The staff is knowledgeable and helpful. Everyone is very pleasant and friendly. The staff is knowledgeable and helpful. More

by PETALPUSHER11 Verified Customer Verified Customer

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The service department is wonderful! Fast, friendly, professional, and keeps you informed of any delays or needs. Fast, friendly, professional, and keeps you informed of any delays or needs. More

by Kelley D. Verified Customer Verified Customer

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Went for an oil change came home with a car full of problems that I will have to pay for to figure out what they did and then pay for them to fix said problem they made in the first place. problems that I will have to pay for to figure out what they did and then pay for them to fix said problem they made in the first place. More

by alex.pauline.94 Verified Customer Verified Customer

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Great service. Communication and updates are good. Always had a loner when car in service Communication and updates are good. Always had a loner when car in service More

by Sandy Verified Customer Verified Customer

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Aubrey was respectful, knowledgeable and patient. I would purchase a vehicle from him again. Sandy Bell I would purchase a vehicle from him again. Sandy Bell More

by Sandybell1333 Verified Customer Verified Customer

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I was able to get an appointment within one week at Rusty Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, an Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, and they were done five minutes early. They then went through everything they did in detail and made sure I understood everything and got me out of there in about an hour and a half. The waiting area was nice and had a variety of free snacks, which was another nice benefit More

by brad.vanderzanden Verified Customer Verified Customer

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Since I didn't get a phone call back I will summit a new survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of day survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of days the check engine light came back on. I called Several times and was told your service center was booked way out. So I let it go. This time I came back in check engine light back on. Hesitating and losing power on exclamation. Headlights and tail lights blowing frequently. I've changed lights 4 times around the vehicle. When I came in I was charged 420+ dollars to change spark plugs. I was told my milage didn't cover spark plugs. Why didnt it cover last visit when I came in. I am very tired of purchasing warranty And it not covering. Plus I would of had to pay for diagnostics anyway I can't believe Your charges for spark plugs. I could of gotten full tune up at firestone Where I service my Kia. I will be taking my business elsewhere if your service center Doesn't find out what is wrong with my car. I won't pay another diagnostics for Your lead people to tell me it's not covered. More

by KCDRAGONFLYI Verified Customer Verified Customer

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Very quick response and very knowledgeable staff very clean and friendly dealership they really keep you informed on your car clean and friendly dealership they really keep you informed on your car More

by walker_doug7 Verified Customer Verified Customer

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