STEPHEN JOHN ROSEMURGY, STEPHEN J

As always, Amanda Acevedo communications and clear understanding of what was needed helps to get accurate service and prompt completion of our vehicles. Always glad to work and do business with her. understanding of what was needed helps to get accurate service and prompt completion of our vehicles. Always glad to work and do business with her. More

by cserpa Verified Customer Verified Customer

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Very great dealership. Nice and easy to work with. Fast and reliable. 5 stars. Would recommend And will come back. Nice and easy to work with. Fast and reliable. 5 stars. Would recommend And will come back. More

by JCM092696 Verified Customer Verified Customer

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Never again worst experice I trade in my car and they gave me a VW tigan that needs a motor they try to get me to get a co signer and I do r have anyone that can help me . I contact the lemon they couldn gave me a VW tigan that needs a motor they try to get me to get a co signer and I do r have anyone that can help me . I contact the lemon they couldn’t help me either . I am leering the car go I have no choice More

by godneverfails517 Verified Customer Verified Customer

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The Advisor ( Edward) is so professional he explained in very clear and simple way, the service was fast and my car was so clean after washing it, if I remember well the name of whl wash it was ED in very clear and simple way, the service was fast and my car was so clean after washing it, if I remember well the name of whl wash it was ED More

by nichy Verified Customer Verified Customer

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I’m beyond disappointed with my experience at Volkswagen of North Tampa. The entire process felt misleading and aggressively high-pressure from the moment I walked through the door. Before driving an hou of North Tampa. The entire process felt misleading and aggressively high-pressure from the moment I walked through the door. Before driving an hour and a half to this dealership, I spoke directly with the finance manager, provided all of my Capital One pre-approval information, and specifically told them I wanted everything ready before I arrived. I came fully prepared with my driver’s license, insurance information, financing paperwork, and a serious intention to purchase the vehicle. Yet once I arrived, it became obvious nothing had actually been prepared like promised. They were still asking for documents and information I had already discussed beforehand while simultaneously changing numbers, restructuring payments, and adding charges that were never properly disclosed upfront. The vehicle was advertised online around $26,900, and the website specifically stated dealership fees were included in that advertised price. Somehow, once I sat down, the numbers inflated to nearly $32,000 after they added “accessories,” PPP charges, excessive doc fees, and over $2,000 labeled simply as “other fees.” Even though I already had financing through Capital One, they told me my loan was “terrible” and ran my credit through FOUR different banks. Yes, they technically found a slightly lower interest rate, but the payment still ended up much higher because they buried profit inside inflated fees and unnecessary add-ons. The moment I started asking for every fee broken down IN WRITING instead of verbally, the atmosphere completely changed. The finance manager even admitted certain charges could be removed, then later refused to remove them while trying to frame it as though he was “doing me a favor.” As a woman shopping alone, it became painfully obvious they did not expect me to understand financing or question the numbers. Their attitude noticeably shifted once they realized I was actually paying attention. The most disturbing part was hearing the finance manager loudly yelling from the back office where customers could clearly hear him shouting things like, “I’m not going lower!” The atmosphere felt hostile, intimidating, and completely unprofessional. READ YOUR FINE PRINT. Ask for EVERY fee broken down ON PAPER. Do not accept vague verbal explanations. In my opinion, this was a textbook bait-and-switch experience. More

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Vw of North Tampa provided excellent customer service for me and my partner. On our purchase. me and my partner. On our purchase. More

by anthonymesker Verified Customer Verified Customer

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Fast service, nice staff clean area waiting i will be bạc next time for more service next time for more service More

by NQT2001 Verified Customer Verified Customer

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We want to thank Jakub for his perseverance along with Tristan who serviced our 2022 VW Atlas Cross Sport. Tristan who serviced our 2022 VW Atlas Cross Sport. More

by rachel6873 Verified Customer Verified Customer

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I bought 2/28/26 a car for my daughter,! have to bring car to cleaning and all service that needs to be done on Monday( 3/2/26) @ 9a.m! Car stay all day long- service as colante and tires che have to bring car to cleaning and all service that needs to be done on Monday( 3/2/26) @ 9a.m! Car stay all day long- service as colante and tires checked was not fone! My daughter had to leave the car again! I am very disapointed with the service Wolkswagen has provided! Manager and service guys not nice!! Salesperson trying his best!! My oldest daughter had to drive my young est back and forte Another words car was with you guys for all day! Not ready! Tomorrow the car has to come to her not later than noon! And all service done! Gas on the car!Do lado need to send this message to news!! Money down and for us to buy the car you guys promove everything!!And not even complementa from wolksvagen!! Márcia Melandes More

by MARLOVE2K Verified Customer Verified Customer

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‼️Buyer Beware‼️ I’m writing this review to warn other buyers about a very deceptive practice at VW of North Tampa. I purchased a truck from this dealership and was charged almost $4,000 for two warran buyers about a very deceptive practice at VW of North Tampa. I purchased a truck from this dealership and was charged almost $4,000 for two warranties, which were listed on my paperwork as “accessories.” I repeatedly asked multiple times if these warranties could be removed. Each time, I was told they came with the vehicle and could not be taken off. I went forward with the purchase because I genuinely love the truck and I still do, but something didn’t feel right. I contacted the warranty companies directly, and they informed me that the warranties actually come with the vehicle for free and that there should have been no cost at all. I immediately contacted the dealership. Over the past two months, I have been run around nonstop, despite being told over the phone, via email, and through text messages that the warranties would be canceled and the money refunded to my lender. As of today, that has not happened. Because of this, I have filed formal complaints with: • The Attorney General • The Department of Highway Safety and Motor Vehicles (Dealer Compliance) I have also attached a photo of my proposal so others can see how the warranties were misrepresented as “accessories.” Please be very careful when reviewing your paperwork here. Ask questions, read everything line by line, and do not assume anything “comes with the car.” Learn from my experience and don’t fall for it. More

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