STEVEN R. KOVACS

steven kovacs is the worst parts employee i have ever dealt with in my 30 years of dealing with vehicles. he never answers the phone, and when he does he orders the wrong parts, not sure what the parts m dealt with in my 30 years of dealing with vehicles. he never answers the phone, and when he does he orders the wrong parts, not sure what the parts manager is even thinking keeping him in that department. very lazy and no customer service skills what so ever, i will gladly call other parts places or deal with someone else. ive called 17 times and not once did he pick up. i drove all the way from riverside to acura (while the phone was ringing) to their parts counter and he didnt even say sorry. just said that he was the only one there and the manager was in a meeting or lunch, he could of put me on hold and got back to me or picked up and or said let me get your information and call you back. he is pushing customers away, which causes less money for thier department and other employees who rely on him to do his job to the fullest. very lazy and would not recommend steven kovacs at acura. there is another guy in there that is very helpful and knowledgable. here is the icing on the cake!, on top of all that...he ordered the wrong part More

Print