Sabrina Hemby

If I could give 0 stars, I would. I purchased a 2023 Subaru Crosstrek from EchoPark and had one of the worst first time car buyer experiences of my life. A few days after purchase, I purchased a 2023 Subaru Crosstrek from EchoPark and had one of the worst first time car buyer experiences of my life. A few days after purchase, my Crosstrek developed a very loud squeaking noise. A 2023 car should not be experiencing any noises like that. I took the car back to EchoPark for them to inspect. They had my car for the day and called me to tell me they couldn’t find any problems with the car. I talked to Sabrina and told her to tell their mechanics to look again. EchoPark kept my car another day and all of a sudden said my brake fluid was leaking and the car needed a part replaced. After receiving my car, later that same night the exact squeaking sound happened again. EchoPark had my car for two whole days but they failed to find or fix the problem. I then took the car to a Subaru dealership whose certified mechanics actually found a whole list of problems with the car. I needed new front and rear rotors, I had a broken wheel stud on one of my tires and needed new brakes because the previous brakes were improperly installed. In total it came to $1,518.53 in safety-related repairs and a $114.36 diagnostic fee. The Subaru mechanics fixed everything, including the squeaking problem. They found that the source of the squeaking was in fact, my brakes. Something EchoPark failed to acknowledge or fix. That is a major safety concern along with other issues that were never disclosed prior to sale. There is no way this car passed a legitimate state inspection. Even after Subaru identified the problem, EchoPark tried to get me to bring the vehicle back to them for a third time. I declined because they had already had two chances to properly diagnose and repair the vehicle. I no longer trusted them with my car and have another dealership fix any further damage they cause. EchoPark offered me a $700 check and that was it. Another red flag was during the purchase. I explicitly told the salesman named Tyler NOT to include an additional $700 charge. He added it anyway. I had also arranged financing through my credit union (Coastal Credit Union), but without asking or informing me, Tyler ran my loan through a different loan service instead. I only discovered all this after the paperwork was finalized. These are not “mistakes”, these are choices that benefited the dealership at my expense. BUYERS BEWARE: If you value honesty, transparency, and safety, DO NOT buy a car here. Read every line of your contract, verify your lender before signing, and have any used vehicle inspected by an independent mechanic before you buy. I strongly recommend going elsewhere and I hope you read this review so you will not become another one of their victims that they take advantage of More

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We had an amazing experience at EchoPark Automotive in Cary, thanks to Brandon, who was phenomenal from start to finish. From the beginning of the sale, we had a lot of questions, and he remained calm, pa Cary, thanks to Brandon, who was phenomenal from start to finish. From the beginning of the sale, we had a lot of questions, and he remained calm, patient, and incredibly helpful throughout the process. He took the time to let us test drive three different brands, ensuring we found the right fit. After choosing our car, Brandon went above and beyond to finalize the sale with us. Even though he was supposed to leave at 8 PM, he stayed until 9:30 PM to ensure everything was completed smoothly—something he didn’t have to do, but he did without hesitation. Our positive experience didn’t stop there. After our purchase, we encountered an issue with the AC, and Sabrina, another representative, was amazing to work with. She made sure we were taken care of, adding to the overall great experience. All in all, EchoPark Automotive provided top-notch service, and we’re grateful for the outstanding customer care we received. Highly recommend! More

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