Dealership Experience
21 yrs, 8 mos
Industry Experience
31 yrs, 2 mos
Languages Spoken
English
67 Reviews
Write a Review67 Reviews of Saiful Islam
August 19, 2019
Best Car Salesman I Have Ever Dealt With Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant ma Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant manner. I ended up being at the dealership for several hours -- and past closing -- because of an issue with my insurance company another employee was handling, and he stayed even though he has a family to make sure everything was taken care of. When I picked up the car, he spent at least 20 minutes going over all the features. A few days later, he called me to see how things were going with the car and if I had any questions. A class act all around. I also dealt with Saiful Islam, the sales manager, and Steve Kontonicolaou, the finance manager, and both of them were a pleasant as well. More
Other Employees Tagged: Orlando Alcaide, Steve Kontonicolaou
July 24, 2019
great dealership, outstanding manager and assistant manager This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is very courteous and willing to go the extra mile to please you. ***We can't say enough about Saiful. Each and every time for the last three vehicles for my daughter, he went out of his way to help her get the vehicle she wanted within her budget. She earns a modest salary as a early childhood educator still dealing with student loans, amongst other expenses a young person faces today. Saiful extended the same concern for my wife by being able to keep her in the same vehicle with just a slightly higher monthly payment. Again he went out of his way to provide us the service and attention you would expect being a loyal returning customer. Saiful and Jim certainly Let you know that you are welcome and appreciated as a loyal customer. They really know how to treat you. Well done Saiful and Jim, and good job Koeppel for having and keeping two great employees. More
Other Employees Tagged: Jim Mendez , Steve Kontonicolaou
July 13, 2019
Sales experience I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so hel I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so helpful and accommodating. More
Other Employees Tagged: Jay Polanco , Steve Kontonicolaou
July 11, 2019
Very professional business Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or S Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or Steve More
Other Employees Tagged: Steve Kontonicolaou
July 10, 2019
Service Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Great! More
Other Employees Tagged: Jim Mendez
January 07, 2019
Outstanding customer service, would highly recommend! There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience & exceptional customer service we received from Julio. He went above and beyond to get exactly the car we wanted at a more than reasonable price without question. He was upfront, honest and extremely helpful throughout the entire process and we would recommend him to anyone. Our car even got towed out front while sitting down with him and he gave us a ride to the depot. He was professional and knowledgable and we look forward to our continuing relationship with him and Koeppel Mazda. More
Other Employees Tagged: Jay Polanco , Julio Escobar
December 15, 2018
Exceptional customer service with high satisfaction Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any su Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any suggestions given or questions asked was dealt with promptly and with great detail. His staff members Julio Escobar and Orlando Alcaide are both very notable staff members who aided in making our purchase with ease and no headache. Julio went the extra mile to help us find the best car loan for our car. Orlando Alcaide was very patient with us and made sure any and all questions we threw at him were answered thoroughly. We felt no pressure to make decisions at any time. We were also given the rundown of their service department before taking off with our new car. There are no problems with the car and my mother and I are very pleased with the whole experience and how affordable they made for our purchase. I highly recommend Koeppel Mazda to anyone who is interested in owning any Mazda car. You will not be disappointed with Saiful Islam or any of his staff members. More
Other Employees Tagged: Julio Escobar, Orlando Alcaide
December 02, 2018
Just renewed our lease to Mazda CX5 We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both w We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both wonderful. The staff are very friendly and the new place very comfortable and nice. More
Other Employees Tagged: Jim Mendez , Julio Escobar
December 01, 2018
VIP service My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole s My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole staff worked together to complete everything needed effortlessly. This is our new place for leasing. Best car dealership in NY More
Other Employees Tagged: Raul Jiminian, Jay Polanco, Jim Mendez , Christopher Castro, Julio Escobar, Pablo Jimenez, Steve Kontonicolaou, Garrett Patton, Christian Sanchez
November 25, 2018
3rd Mazda First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer loo First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer looking for a new car. I have been treated with such care in the service department. Special thanks to Aubrey, Cassandra and Carlos. I was introduce with my 3rd Mazda from Saiful and Miguel took the time to take us for a test drive. Also, thanks to Castro for helping us with the paperwork. Finally, Saiful, you made my experience with Mazda a great one. I drive by all the other dealerships to come to yours because you have treated my family as if we are part of your family and not just a random customer. For this I am very grateful!!! Looking forward in seeing you and the Mazda team in the near future! Thanks again!!! More
Other Employees Tagged: Christopher Castro, Julio Escobar, Miguel (sales); Aubrey, Cassandra and Carlos (service)