Saiful Islam | Page 2

I cannot speak highly enough of the outstanding customer service I received from Koeppel Mazda located at 77-12 Northen Blvd in Jackson Heights. This is my third time leasing a vehicle on this location. Wh service I received from Koeppel Mazda located at 77-12 Northen Blvd in Jackson Heights. This is my third time leasing a vehicle on this location. When I got there they informed me that my Brand Specialist, Jay Polanco, was out. The Secretary told me to wait for the Manager. The General Sales Manager, Mr. Saiful Islam invited my husband and I to his office and from that moment we felt that his level of customer services and care was over outstanding. He went above and beyond to ensure my needs were met with professionalism and efficiency. The Brand Specialist, Rakib Kazi was not only knowledgeable and helpful but also displayed a genuine willingness to assist me with any questions I had, the same with the Business Manager Tom Yandoli when I was doing all paper work. Their prompt responses and proactive communication made the entire process seamless and stress-free. I will recommend this location because of the level of care and attention to detail demonstrated by the Team it will be difficult to find it elsewhere. Their dedication to providing exceptional support is an evidence to Koeppel Mazda’s commitment to customer satisfaction. Thank you, Mr. Islam for giving us a personalized customer Service! Kind Regards, Carmen and Juan Rodriguez More

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I was pleasantly surprised by the experience As everyone knows buying new car is a very stressful process I used to think that it is easier to buy the car outside of NeYork 5 Borrows I herd about this deale knows buying new car is a very stressful process I used to think that it is easier to buy the car outside of NeYork 5 Borrows I herd about this dealership from someone I know and he was really happy with the price and service I’m not very good at negotiating the price and I got very reasonable price right from the start The process was very smooth due to the dealership manager who thought it through so there no extra commotions In short I really recommend this dealership More

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The process was quick and understandable very helpful with picking the right car and insurance! with picking the right car and insurance! More

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I recently had a fantastic experience purchasing a brand new Mazda CX-30 from this dealership, and I can't recommend them highly enough. Rakib and Saiful were exceptional throughout the entire process. Raki new Mazda CX-30 from this dealership, and I can't recommend them highly enough. Rakib and Saiful were exceptional throughout the entire process. Rakib and Saiful were equally impressive, handling the paperwork efficiently and ensuring that every detail was addressed. Their professionalism and genuine care for their customers truly set this dealership apart. If you're in the market for a new vehicle, I highly recommend reaching out to Rakib and Saiful for an outstanding experience. More

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The best customer service I highly recommended very friendly workers.nice place they treated you nicely. friendly workers.nice place they treated you nicely. More

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A wonderful experience! My girlfriend and I walked out with a new CX-5 that same day. We worked with sales consultant Jim Mendez as well as managers Saiful Islam and Steve K My girlfriend and I walked out with a new CX-5 that same day. We worked with sales consultant Jim Mendez as well as managers Saiful Islam and Steve Kontonicolaou. An extra thank you to Mr. Islam and Mr. Kontonicolaou, they were all very patient and helpful when picking the right car for our family. Everyone was very professional and thoughtful. Koeppel Mazda is a family oriented establishment and I would most definitely come back in the future. Thank you Koeppel! More

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The three gentlemen we worked with, Saiful Islam (GSM), Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with pat Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with patience. We are both happy with our new CX-5 and we would gladly recommend these three fellows and Koeppel Mazda to our families and all our friends and acquaintances. More

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Hello just got my 2021 cx5 this is my second Mazda from Koeppel Mazda and both of them got the best service. I just like to thank both the Saiful Islam (GSM) and Jim Mendez his ASM for making me very happy Koeppel Mazda and both of them got the best service. I just like to thank both the Saiful Islam (GSM) and Jim Mendez his ASM for making me very happy with awesome deal and great service, please you like a new car you got to see this two sales man. Arber Deda More

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I am pleased to commend both Saiful Islam and Jim Mendez on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throug on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throughout the waiting period and was a perfect gentleman during the entire process. He made this lease a pleasant and positive experience. Jim could not have been more helpful. His explanations were clear and thorough. The sincerity of both of these men is much appreciated! Thank you so much More

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I usually don’t write reviews but I'm making an exception after visiting Mazda Koeppel in Long Island City, Queens. I just purchased a 2020 Mazda CX 9 Grand Touring Model. I test drove this vehicle at anothe after visiting Mazda Koeppel in Long Island City, Queens. I just purchased a 2020 Mazda CX 9 Grand Touring Model. I test drove this vehicle at another dealership and searched around for different offers, however, I was not satisfied with my results. I then decided to travel about 60 miles to Koeppel Mazda in Long Island City on Northern Blvd to check them out and could not have been more pleased. I called the dealership before travelling there and spoke with Mr. Saiful Islam, the sales manager. We spoke about the vehicle and he told me he had it in stock and if not, he could acquire it. I met with him yesterday and he showed me the car and educated me about the various options and trim levels. He also briefed me on the Mazda brand in general and the Koeppel Mazda family. He was very honest, straightforward and there were no hidden fees or bait and switch tactics that I have experienced elsewhere in the past. After meeting with him, he put me in contact with the assistant sales manager, Mr. Jim Mendez who was also a pleasure to deal with. Before taking ownership of the vehicle the following day, Jim took the time to explain each detail of my new Mazda, including setting up my cell phone, setting up various addresses in the navigation system, setting up blue tooth as well as taking the time out to affix my EZ pass tag to the windshield. It was a pleasure conducting business at Koeppel Mazda. In my opinion, the staff go above and beyond to make sure their customers are satisfied and happy with their purchase such as myself. More

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