Sales Team

This past saturday I went in for an annual service and was delighted with the overall experience Chiane M. procured with me on what needed to be done on my car. had Very clear communication and always wan was delighted with the overall experience Chiane M. procured with me on what needed to be done on my car. had Very clear communication and always wanted to see/check if any requests I had in mind could be done/quoted just to see what else could be worked on if need be currently/another time on. Out of the many times I’ve had my daily driver serviced there, has notably gone very well and the results from the mechanics that work on the car always do a superb job. Certainly hitting the marks Honda strives for, Thank You team 🫶🏻 More

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I had a very disappointing experience with this dealership. They gave me at least four different prices on the same vehicle, each time saying “we can’t go any lower” — only to suddenly drop the pri dealership. They gave me at least four different prices on the same vehicle, each time saying “we can’t go any lower” — only to suddenly drop the price again as soon as I left, or when I used a different name online. That alone made it hard to trust them. I also noticed an oil leak on the car and asked to see the vehicle health report, which they already had but never disclosed until I pushed. I paid for my own private inspection, which found about $1,000 worth of repairs. When I brought this to them, they refused to do anything about it. To make matters worse, the manager came out, was rude, and actually walked away while I was asking questions. If you don’t know what you’re doing, this dealership will take advantage of you. Be very careful before doing business here. More

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Every and all experiences with this dealership from sales to service has been a joke to service has been a joke More

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Everything was smooth sailing buying two car with Genevieve, and the car dealership .. with prize of my car and color and finance I am so happy Being coming to Honda since 1988 Genevieve, and the car dealership .. with prize of my car and color and finance I am so happy Being coming to Honda since 1988 More

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I strongly advise against visiting Honda of Sumner. The employees appear to prioritize making sales over serving customers, often resorting to dishonesty. For instance, I was told I couldn't get a vide The employees appear to prioritize making sales over serving customers, often resorting to dishonesty. For instance, I was told I couldn't get a video of the truck I was interested in because it was being serviced at Ford. However, I later found out that the sales manager was using the truck for his personal renovation project. This practice seems to be common at Honda of Sumner, where employees are allowed to take vehicles from their inventory for personal use. I purchased a 2017 F350, and my experience with the vehicle was extremely disappointing. The truck had starting issues, very stiff steering and suspension, non-functional side steps, tailgate would only open with key fob and a sunroof that wouldn't open. Additionally, it required new brakes and tires, the 360 cameras were foggy, the tailgate step was missing trim and wasn't secure, the transmission slipped, and there was an engine tick. The day after my purchase, I returned the truck and was assured that the service department would address these issues. However, I was left waiting for over five hours before the sales manager finally provided us with a loaner vehicle. This was only because the service department had shut down for the day and left without communicating anything. After a week and a half of no updates, I reached out for a status check. My salesperson responded, "I'll look into it." I waited all day for further communication but received nothing. Eventually, I was informed that Honda of Sumner had ordered the wrong part and that my vehicle would be ready as soon as the correct part arrived. After waiting for two weeks, I contacted the financing department and finally received a message stating that the truck was ready for pickup. When I collected the truck, I discovered that only one issue—the tailgate button—had been fully addressed during its time in the shop. I reached out again to explain that the truck still had several unresolved issues. I was informed that they had only agree to fix a couple of the problems, and if I wanted the remaining issues addressed, they could offer me a deal. At that point, I wanted to trade the non-roadworthy truck back to Honda of Sumner. I was informed they would look into getting my approval for a new Honda. After another week of waiting, I was told I had been denied. I requested to speak with the general manager but was informed that it would take time for him to get back to me since he oversees multiple stores. When I mentioned contacting the Better Business Bureau and the state attorney's office, I received a call from the general manager the very next morning. I explained all the issues with the truck, and he managed to get me approved for a new Honda—but only after raising the sale price by over $3,000, which I was told was necessary for approval. By this time, everyone—from the sales department to the financing team to the general manager—was aware that the truck was defective and should have been taken off the market. Instead, they accepted it back and put it back up for sale for $4,000 more than I had originally paid. While they advertise selling quality cars and having a great service department, this is far from the truth and is false advertising (www.Hondaofsumner.com). It seems Honda of Sumner puts used vehicles up for sale without proper inspection. The entire reason we tried upgraded our truck was to provide my disabled brother with the ultimate camping experience, but Honda of Sumner has ruined that for us. I believe that places like these should be investigated and shut down. I strongly recommend staying away from Honda of Sumner! More

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Always friendly. Always do a good job. Easy to deal with. Wendy is always helpful. Always do a good job. Easy to deal with. Wendy is always helpful. More

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Always informative and upfront, I only go to this Honda. They have good service specials too. They have good service specials too. More

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Friendly, helpful, show their concerns and try to keep my Honda in good condition. Thanks Honda in good condition. Thanks More

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Courteous and professional service from Toni. Very helpful in making service options decisions. Also, exceptional follow-up with Mike. Assisted in procuring a loan vehicle and was timely with sta Very helpful in making service options decisions. Also, exceptional follow-up with Mike. Assisted in procuring a loan vehicle and was timely with status reports on progress. These two employees made a repair experience exceptionally comfortable. Many thanks. More

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I loved the service. They took good care of us. Thank you for listening to our needs. They took good care of us. Thank you for listening to our needs. More

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