Sam Desousa | Page 2

repair on a newly purchased car I tried the online "click and drive" option to buy a new car. Salesman, Wayne Guindon, brought 2 cars to my work location and I bought a 2016 Malibu. I tried the online "click and drive" option to buy a new car. Salesman, Wayne Guindon, brought 2 cars to my work location and I bought a 2016 Malibu. When I needed a seat repaired he came to my office, brought the auto in the service bay where Sam & Josh efficiently replaced the part. What terrific service! More

Report | Print

Outstanding This dealership goes above and beyond in its effort to satisfy the customer. I personally dealt with Paul Dragich, Tejal and J.P. All very knowledgabl This dealership goes above and beyond in its effort to satisfy the customer. I personally dealt with Paul Dragich, Tejal and J.P. All very knowledgable, friendly and professional . They truly understand the meaning of customer care. Paul Dragitch not only sold me my new Silverado, but I also bought my new C7 Stingray from him as well. A great guy and great salesman. Mr. Masse you have a great team at your dealership. Thanks for another outstanding Corvette show. Would love to do lunch with you. Thanks to the team. Bob Hines Fly Fish Rhode Island More

Report | Print

Made the car buying process seamless Paul Dragich and J.P. Habib made the whole process seamless. They delivered great service and took great care of us! Paul Masse Chevrolet in East Prov Paul Dragich and J.P. Habib made the whole process seamless. They delivered great service and took great care of us! Paul Masse Chevrolet in East Providence, RI is all about making their customers happy. As we were sitting and waiting, we were observing and heard another gentlemen come out of his office saying "another happy customer at Paul Masse Chevrolet". We were truly satisfied with our experience. Thanks again Paul & J.P. More

Report | Print

pffffft went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..t went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..took a quick look at the car and told me I must have gotten in it with a scredriver in my pocket......said he would not even bother asking the Chevy rep to come look at the car and told me nothing they could do. Not wanted to make a scene I just left...I went to another dealer. the Service manager came out..looked closely at the problem found that the backj of the seatbelt clip was cutting into the leather seat and ordered me a new seatbelt unit plus new leather for the seat all under warranty.. I will be taking my corvette to the other dealership from now on....it might be a few miles more to drive but at least the service manager there took the time to find the problem... More

Report | Print

"Above and Beyond" is an understatement! I recently purchased a 2013 Certified used Corvette from Paul Dragich. Since I live 4 1/2 hours away in NJ, the "preliminary" purchase was done over I recently purchased a 2013 Certified used Corvette from Paul Dragich. Since I live 4 1/2 hours away in NJ, the "preliminary" purchase was done over the phone. When I arrived at the dealership there was a "glitch" which would have been a deal breaker for me. Once pointed out to Paul and the sales manager, and WITHOUT HESITATION, they rectified the issue at their expense. This turned a good deal into a GREAT deal! I am in my fifties and have purchased many cars in my life. This was the most pleasant overall buying experience that I have ever had. WELL WORTH THE 9 HOUR ROUND TRIP! If that wasn't enough, after getting home I noticed blemishes on the chrome wheels that the average person would never see. I called and talked to Sam, the service manager, and he advised me to go to a local Chevy dealer and have the wheels warrantied. The two dealers I went to would not help me out at all because they said (obviously the previous owner) used an acid cleaner on the wheels. Without hesitation Sam took care of the issue for me. Most other dealers would have said it was a used car and I'm sure would NOT have stood behind the sale. I can't say enough about my buying experience and service experience at Paul Masse Chevrolet. When I'm ready for my C7 Corvette I'm sure a "road trip" to Paul Masse will be my first thought. Don't let distance stop you from visiting their dealership. Like my title says - ABOVE AND BEYOND IS AN UNDERSTATEMENT! More

Report | Print

Bought many vehicles here and used the service department many times, and the experience was always top notch !! Would not hesitate to recommend this dealership to anyone !! department many times, and the experience was always top notch !! Would not hesitate to recommend this dealership to anyone !! More

Report | Print